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VMware Named a 2020 Gartner Peer Insights Customers’ Choice for IT Infrastructure Monitoring Tools

The Gartner Peer Insights Customers’ Choice Distinction Is Based on Feedback and Ratings from End-User Professionals Who Have Experience Purchasing, Implementing and/or Using the Product or Service



VMware is excited to announce that it has been recognized as a Customer’s Choice in the May 2020 Gartner Peer Insights “Voice of the Customer: IT Infrastructure Monitoring Tools”.

This recognition is especially gratifying for VMware because it is based on the experiences of our customers as they use our vRealize cloud management solution to solve the complex challenges they face each day.

“We are proud that our customers on Gartner Peer Insights named VMware as a 2020 Customers’ Choice for IT Infrastructure Monitoring Tools. We feel this reflects a true vote of confidence in our products, and we thank them for their support,” said Ajay Singh, senior vice president and general manager, Cloud Management Business Unit, VMware. “Working together with our customers, VMware is committed to driving innovation by building technology that impacts the future of cloud management.”

In its announcement, Gartner explains, “The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals, taking into account both the number of reviews and the overall user ratings.”

To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate. For this distinction, a vendor must have a minimum of 50+ published reviews with an average overall rating of 4.3 stars or higher. VMware received 78 reviews and one of the highest overall ratings of 4.7 out of 5 as of May 21, 2020.

Here are some quotes from vRealize Operations customers that contributed to this distinction:

  • “Intelligent operations management with application-to-storage visibility across physical, virtual, and cloud infrastructures.”
    Deputy Director ICT Infrastructure, Education
    (Full review )


  • “An essential tool for a virtual environment of any size. I highly recommend this product as the first ‘additional’ purchase made after your initial VMware investment.”
    Network Administrator; Finance
    (Full review )


  • “Many alerts come with remediation that you can resolve in one click. Whenever you want to monitor your vSAN storage or vSphere, vRealize Operations is the reference. If you want to monitor a non-VMware product, you can simply download its management pack.”
    Regional System Administrator; Finance
    (Full review )


We invite you to read more customer reviews for VMware vRealize products by the IT professionals who use them.  To read the full report, please go to Gartner Peer Insights’ Customers’ Choice for IT Infrastructure Monitoring Tools.

To learn more about what’s new in vRealize, please visit these blogs, “Delivering Modern Infrastructure for Modern Apps with vRealize Suite 2019 and vCloud Suite 2019” and “Announcing General Availability of vRealize Operations 8.1 Release“, sharing more details about new capabilities bringing you closer to achieving your organization’s goals.



The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.



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