We are excited to share the latest advancement of the endpoint management partnership between Intel vPro® and VMware Workspace ONE, delivering chip-to-cloud PC management capabilities. The newly updated integration will alleviate server requirements, delivering streamlined setup and cloud-native out-of-band management with Workspace ONE.
In 2022, Intel and VMware introduced the industry’s first integrated solution to support PC management both in and out of band. This means IT teams can better secure and support Intel vPro-powered PCs whether powered on or off, located on or offsite, on any network — and even if the operating system (OS) is down or unresponsive. But even before that important collaboration, Workspace ONE was long recognized as a leader in Windows modern management by industry analysts and customers.
Through this partnership with Intel, customers can also experience the benefits of hardware-based management capabilities made possible by Intel® Active Management Technology (Intel® AMT). Our first integration utilized Intel® Endpoint Management Assistant (Intel® EMA) software and server infrastructure to enable cloud-based management actions by admins — including remote wake, patch, and return to sleep. The integration also initiated keyboard, video, and mouse (KVM) access for troubleshooting.
The new chip-to-cloud service, available soon as a beta release, will advance our offering by removing the need for Intel EMA–related server infrastructure and configuration, combining the best of hardware- and software-based management from a single pane of glass. Using Intel’s native cloud services, setup will be completed seamlessly with a few clicks within the Workspace ONE Unified Endpoint Management (UEM) console. Once the integration is activated, it can be enabled for all Intel vPro-powered PCs under management.
Unique management and security capabilities
The adoption of hybrid work models gives employees greater flexibility around where and how they work. For IT teams, however, supporting employees who are regularly offsite and not on the network presents complexities across security and employee experience that are not easily addressed by legacy management tools. Fortunately, Intel vPro and Workspace ONE offer a modern solution that gives IT teams the tools needed to address these challenges.
Keeping devices patched and compliant is challenging when employees are working from anywhere at different hours. Doing so without impacting employee productivity is even more difficult. With Intel vPro and Workspace ONE, IT teams can remotely wake PCs when they are not in use, apply a relevant patch, and return the PC to sleep without interrupting the employee.
In some cases, a PC may experience an OS failure, preventing IT admins from accessing the device and providing support. Traditionally, remediation requires admins to physically take possession of the device, with the affected employee having to go onsite or ship the device. This process results in significant employee downtime. With Intel AMT, IT teams can provide out-of-band device support, including remote KVM access via Workspace ONE. This extends remote support capabilities, leading to faster support resolution, remediation, and recovery while saving employees time and improving productivity. (Currently KVM access requires Intel EMA integration and Intel EMA server setup.)
Consider the ransomware challenges faced by the financial services industry. According to a 2022 study, 74% of financial institutions experienced at least one ransomware attack. With Intel vPro and Workspace ONE, an infected device can be detected and quickly removed from the corporate network through automation. The compromised device is restricted from connecting to the network, so it is unable to infect other devices and resources. Using out-of-band management capabilities, admins can reach the quarantined device to remove ransomware and safely restore functionality.
These unique capabilities from Intel and Workspace ONE will help IT teams resolve more issues remotely and reduce both employee downtime and helpdesk ticket volume, which leads to hardened security, optimized employee experiences, and cost savings. As the Intel vPro and Workspace ONE solution continues to grow, we look forward to redefining the ways organizations better secure and manage PCs for the hybrid workforce.
How to get started with chip to cloud
The chip-to-cloud service beta will be available soon in the VMware Anywhere Workspace Early Access™ Program portal.
If you’re an existing Early Access Program member, you will be able to select the Intel vPro beta in your user profile when it’s available. If you aren’t already a member, you can sign up here.
Learn more at VMware Explore 2023 Las Vegas
There are plenty of opportunities at VMware Explore to learn more about the exciting work between Intel and VMware. Intel is hosting a live tutorial session, “Workplace Modernization with Intel Endpoint Cloud Services & Workspace ONE [EUST2956LVS],” on August 22, 2023, at 3:30 PM. Intel will also participate in a panel discussion with the VMware End-User Computing team, “How VMware and Partners Work Together to Solve Your Hybrid Work Use Cases [EUSB2629LV],” on August 23, 2023, at 3:15 PM.
If you’re unable to join us in person at Explore, tune in to the on-demand session titled “Using the High-Low Approach for Tackling Difficult Endpoints and Users [EUSB1855LVD],” available August 25, 2023. You can favorite the session in the VMware Explore Content Catalog now.
For more information about Intel vPro, visit via.vmw.com/IntelvPro or contact your Intel or VMware representatives.
Bookmark the VMware EUC Blog for the latest news on Workspace ONE.
For more VMware Explore news, see our VMware Explore 2023 Anywhere Workspace, Workspace ONE, and Horizon announcement overview and all the articles in our VMware Explore 2023 category.
