How AI and Automation Can Improve Employee Experience with Dell Technologies and VMware

May 29, 2020
Aditya Kunduri

Author:

Aditya Kunduri is a Director of Product Marketing for the VMware end-user computing group focused on Workspace ONE unified endpoint management. A Yellow Jacket and a techie with 10+ years of industry experience, Aditya has worked in R&D, strategy, product marketing, business case and decision support advisory roles for large technology firms.

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Last year, Dell Technologies revealed Unified Workspace, a portfolio of products and services that simplify the entire device lifecycle with modern solutions for deployment, security, management and support. Dell Technologies Unified Workspace powered by VMware Workspace ONE provides modern PC management and transforms the employee experience to a simple, secure and ready-to-work experience that enables a more mobile workforce.

Now, a year later, Dell Technologies has introduced the world’s most intelligent business PCs across its award-winning Latitude, Precision and OptiPlex portfolios*. Professionals can work smarter with Dell Optimizer, the automated AI-based optimization technology that learns and responds to the way users work, limiting disruptions and ensuring a personalized experience with the device*. These technologies will continue to build remote first company cultures as they support employees to work productively from anywhere.

These PCs are designed and ready for Unified Workspace, providing a unified, digital workspace experience where they can seamlessly access any native, SaaS or internal application with single sign-on (SSO) from any device through Workspace ONE. Workspace ONE Intelligence provides automation for the entire digital workspace. Workspace ONE Intelligence collects information about employees’ hardware usage and app performance and uses AI-based insights from this data to anticipate their needs, possible issues and necessary resolutions. With Workspace ONE Assist, users are empowered with self-service support and many PC issues can be resolved remotely.

With the current stay-at-home orders, “work” looks very different for employees. Most employees are working from home and traditional business hours are a thing of the past. Workspace ONE allows employees to access all the applications they need in one place including SaaS, Windows, virtual and web apps, regardless of the device and connection type. All the apps are always up-to-date, and they can be accessed with single sign-on. It can be very frustrating to be working in a flow state between applications and then be interrupted by a prompt to enter one of your passwords. With SSO across all applications, employees log in once and get to work for the day with no need to reenter their password repeatedly. Workspace ONE enables employees to have an engaging experience with improved productivity.

Today, Dell Technologies provides the most intelligent PCs equipped with cutting-edge technology from both Dell Technologies and VMware. Dell Technologies Unified Workspace provides a best-in-class employee experience while continuing to provide customers the unified endpoint management technology VMware customers have come to expect. And IT leaders and administrators can move beyond traditional PCLM (PC lifecycle management) with cloud policy management, streamline application delivery, automate patching and improve device health monitoring and diagnostics with Workspace ONE.

Interested in more information? A collection of tech talks were recently released that discuss some of today’s IT challenges like these and how Dell Technologies and VMware can help – check them out here. Read the full press release or learn more about Unified Workspace powered by VMware Workspace ONE.

 

*DISCLAIMER:

Based on Dell analysis, November 2019

CLAIMS AND GEOGRAPHIC RESTRICTIONS Geographic Restrictions: Claim below cannot be used in the following countries: Dell v Unnamed Company based on internal analysis: Do not use in Chile, China, Colombia, Costa Rica, Guatemala, Hong Kong, Korea, Malaysia, Russia, South Africa, Taiwan, Ukraine, Venezuela and Vietnam.

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