Self-Help Resources for VMware End-User Computing

Nov 20, 2014
Gina Daly

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Gina is a technical marketing manager for VMware End-User Computing (EUC) Technical Marketing.

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By Gina Daly, Technical Writer for Technical Marketing, End-User Computing, VMware

Are you making the most of the available online resources to find information about VMware End-User Computing products? Knowledge is power, as they say, and we are committed to bringing you knowledge. Whether you are new to VMware or a seasoned veteran, we hope this blog will be helpful.

VMware_Knowledge_Base

Figure 1: VMware Knowledge Base

Self-Help 101

The VMware Knowledge Base is at the very core of VMware Knowledge Management. It is a centralized repository of KB articles with known product issues, error messages, troubleshooting tips, best practices, and solutions. If you have not already done so, make sure to bookmark the KB home page.

The Knowledge Base allows you to search by product, error message, or article ID. The following Knowledge Base articles (KBs) contain more detail for using and searching the Knowledge Base: Using the VMware Knowledge Base and Searching the VMware Knowledge Base.

The Knowledge Base is just one of the self-help resources available. Our Knowledge Experience (KX) Team has been working diligently to produce and update a variety of technical content to ensure you can resolve your issues, without having to create a service request. Easily accessible content equals higher chance of issue resolution. More issues resolved equals fewer service requests, and this equals more time for you to get back to business! We are continually testing new ways to make this vital information accessible to our EUC community as quickly as possible.

The results?

Self-Help on Social Media

After researching the top call problems in support, our KX team produced a list of top 20 KBs to resolve these issues. Now, every month, a list of the top 20 KBs are posted on the Support Insider blog. For example, check out this top 20 KB list for VMware Horizon with View. A list you will definitely want to keep handy!

The good news is that you can subscribe to the Support Insider blog and receive support tips and KB-related discussions directly to your inbox.

VMware_Support_Insider_Blog

Figure 2: Subscribe to the Support Insider Blog

Another great resource is the KB Digest. This is a weekly compilation of all new KB articles created the previous week. And you can also subscribe to the KB Digest and get weekly emails with this useful content.

VMware_KB_Digest

Figure 3: VMware KB Digest

Help Us to Help You!

Giving you the information you need is an evolving process, and we appreciate your feedback and comments. We need your help to deliver relevant technical content and self-help resources to your doorstep, as quickly as possible. Get in touch!

Follow the Knowledge Experience team on Twitter.

Like the Knowledge Experience team Facebook page.

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