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How to remove linked clones or stale virtual desktops from the View Composer database

Today we have two new videos which demonstrate How to remove linked clones or stale virtual desktops from the View Composer database.

The two videos are actually two parts of one solution. Part 1 focuses on the procedures for the more recent versions of the VMware View and Horizon View products whereas Part 2 contains the necessary procedures for older versions of the products.

More information concerning the solution contained within the videos is documented in VMware Knowledge Base article Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112).

 

ALERT: Creating tenants and adding or deleting users fails in vCloud Automation Center when using vSphere SSO

VMware Support AlertVMware has become aware of an issue wherein:

  • Creating tenants fails and the System Exception error is displayed.
  • Adding or deleting users from tenants fails and the System Exception error is displayed.
  • Error messages appear in logs (details in KB)

Before upgrading to vCAC 6.0.1.2, you must patch your vSphere Single Sign-On (SSO) system.

For more information, see KB article: Creating tenants and adding or deleting users fails in vCloud Automation Center when using vSphere Single Sign-On 5.5.0 U1, 5.5.0 U1a, or 5.5.0 U1b (2081730)
.

Note: Any updates to this issue will be reflected in the aforementioned KB article. To be alerted when this article is updated, click Subscribe to Document in the Actions box on the KB article page.

Popular tweets

Here’s an interesting top 20 list. In the last 30 days, these were the tweets form our @vmwarekb account that got the most sharing from our customers. Perhaps you missed something on our list you’d be interested in.

Oh, and if you don’t follow us on Twitter, why not?

How to restart the Management agents on a VMware vSphere ESXi or ESX host
Poor network performance when using VMXNET3 adapter for routing in a Linux guest operating system (2077393)
Configuring the ESXi host with Active Directory authentication
Configuring the ESXi host with Active Directory authentication (2075361)
ESXi host initiates ARP Broadcast storm to NFS server (2080034)
Veeam virtual machine backups fail with the error: The host is not licensed for this feature (2080352)
Downgrading device drivers in VMware ESXi 5.x (2079279)
ESXi 5.5 … purple … screen error:#PF Exception 14 in world 33426: vmkeventd IP 0x418002c71507 addr 0×0 (2061842)
Storage Controllers previously supported for VSAN that are no longer supported (2081431)
VMware ESXi 5.1, Patch Release ESXi510-201406001 (2077640)
VM loses network connectivity during migration … in vCNS 5.1.4 and 5.5.2 and NSX for vSphere 6.0.4 (2080479)
Copying a file is slow on HTTP connections in vCenter Server (2081624)
VMware ESXi host in the vSphere Distributed Switch (vDS) are out of sync (2081052)
Preparing Windows 2008 R2 SP1 Server as a desktop to be deployed by Horizon DaaS (Desktone) (2080765)
Adding an Integrated Active Directory (IWA) Identity Source without the vSphere Web Client for vCenter SSO (2063424)
Upgrade paths and product compatibility for PowerCLI versions that feature OpenSSL security fixes (2082132)
Upgrading VMware vCenter Server 5.5 to a 5.5.x version using Simple Install fails (2074676)
VMware ESXi 5.1, Patch ESXi-5.1.0-20140604001-standard (2077642)
Dell EqualLogic Multipathing Extension Module (MEM) in View environments storage performance degradation (2078451)
Booting the ESXi host fails at Initializing scheduler (2077712)

How to restart the Management agents on a VMware vSphere ESXi or ESX host

In this video we demonstrate how to restart the management agents running on a VMware vSphere ESXi or ESX host.

For troubleshooting purposes, it may be necessary to restart the management agents on your ESXi or ESX host. This video tutorial goes through the steps that you will need to take in order to restart the management agents (mgmt-vmware and vmware-vpxa) directly on the vSphere ESXi or ESX host server.

For additional information, see VMware Knowledge Base article
Restarting the Management agents on an ESXi or ESX host (1003490).

Top 20 Articles for June 2014

Here is our Top 20 KB list for June 2014. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

1. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)

2. An ESXi 5.5 host fails with a purple diagnostic screen and the error: hpsa_update_scsi_devices (2075978)

3. Purging old data from the database used by VMware vCenter Server 4.x and 5.0.x (1025914)

4. Installing async drivers on VMware ESXi 5.0, 5.1, and 5.5 (2005205)

5. Guest customization runs repeatedly on virtual machines deployed to ESXi 5.1 host build 1743533 (2078352)

6. Unmounting a LUN or detaching a datastore/storage device from multiple VMware ESXi 5.x hosts (2004605)

7. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)

8. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)

9. Upgrading to vCenter Server 5.5 best practices (2053132)

10. Restarting the Management agents on an ESXi or ESX host (1003490)

11. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206)

12. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)

13. Permanent Device Loss (PDL) and All-Paths-Down (APD) in vSphere 5.x (2004684)

14. Installing or upgrading to ESXi 5.5 best practices (2052329)

15. Troubleshooting Fusion virtual machine performance issues (1015676)

16. Resetting the VMware vCenter Server 5.x Inventory Service database (2042200)

17. Resolving OpenSSL Heartbleed for ESXi 5.5 – CVE-2014-0160 (2076665)

18. Installing VMware Tools in a Fusion virtual machine running Windows (1003417)

19. Broadcom 5719/5720 NICs using tg3 driver become unresponsive and stop traffic in vSphere (2035701)

20. Migrating the vCenter Server database from SQL Express to full SQL Server (1028601)

Installing, upgrading, and uninstalling VMware vCenter Support Assistant 5.5

Today the KBTV team have a new video for you which discusses and demonstrates installing, upgrading, and uninstalling vCenter Support Assistant 5.5 in a vCenter Server environment and is based on VMware Knowledge Base article Installing, upgrading, and uninstalling VMware vCenter Support Assistant 5.5 (2070787).

This tutorial covers the following topics:

  • Installing vCenter Support Assistant
  • Configuring the virtual appliance
  • Removing vCenter Support Assistant
  • Updating vCenter Support Assistant

Additional information and resources that may be of some interest to you:

Top 20 Articles for May 2014

Here is our Top 20 KB list for May 2014. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

1. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)

2. An ESXi 5.5 host fails with a purple diagnostic screen and the error: hpsa_update_scsi_devices (2075978)

3. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)

4. Installing async drivers on VMware ESXi 5.0, 5.1, and 5.5 (2005205)

5. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)

6. Purging old data from the database used by VMware vCenter Server 4.x and 5.0.x (1025914)

7. Upgrading to vCenter Server 5.5 best practices (2053132)

8. Investigating virtual machine file locks on ESXi/ESX (10051)

9. Uninstalling and manually installing VMware Tools in VMware Fusion (1014522)

10. Installing vCenter Server 5.5 best practices (2052334)

11. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)

12. Installing or upgrading to ESXi 5.5 best practices (2052329)

13. Resetting the VMware vCenter Server 5.x Inventory Service database (2042200)

14. Unmounting a LUN or detaching a datastore/storage device from multiple VMware ESXi 5.x hosts (2004605)

15. Installing VMware Tools in a Fusion virtual machine running Windows (1003417)

16. Restarting the Management agents on an ESXi or ESX host (1003490)

17. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206)

18. Troubleshooting Fusion virtual machine performance issues (1015676)

19. Resolving OpenSSL Heartbleed for VMware vCenter Server 5.5 (2076692)

20. Resolving OpenSSL Heartbleed for ESXi 5.5 – CVE-2014-0160 (2076665)

Resolving OpenSSL Heartbleed for VMware vCenter Server 5.5

This video discusses and demonstrates the resolution procedure for vCenter Server 5.5 in response to the OpenSSL Heartbleed vulnerability.

CAUTION: Before attempting the solution provided in this video, familiarize yourself first with the content in VMware Knowledge Base article Resolving OpenSSL Heartbleed for VMware vCenter Server 5.5 (2076692).

While watching this video, follow along with the Resolution section as outlined in the related VMware Knowledge Base article.

VMware Support Options

Ever wondered what all of your options are when it came to technical support from VMware?

Listen to David Hulbert as he provides a 3 minute overview of VMware Technical Support, describing all of the levels of support options available.

 

Using vSphere ESXi Image Builder to create an installable ISO that is not vulnerable to Heartbleed

Here is a follow-up post from Andrew Lytle, member of the VMware Mission Critical Support Team. Andrew is a Senior Support Engineer who is specializes in vCenter and ESXi related support.

VMware recently released updates to all products affected by the vulnerability dubbed “Heartbleed” (CVE-2014-0160): http://www.vmware.com/security/advisories/VMSA-2014-0004.html

As per KB article: Resolving OpenSSL Heartbleed for ESXi 5.5 – CVE-2014-0160 (2076665), the delivery method for this code change in the VMware ESXi product is through an updated ESXi vSphere Installation Bundle (VIB). VIBs are the building blocks of an ESXi image. A VIB is akin to a tarball or ZIP archive in that it’s a collection of files packaged into a single archive.

Typically a new ESXi ISO file will be made available only during major revisions of the product (Update 1, Update 2, etc). If you need an ESXi 5.5 ISO which is already protected from Heartbleed, you can make your own ISO easily using vSphere PowerCLI.

The PowerCLI ImageBuilder cmdlets are designed to make custom ESXi ISOs which have asynchronous driver releases pre-installed, but it can also be used in a situation like this to make an ISO which lines up with a Patch Release instead of a full ESXi Update Release.

In this post we will cover both the ESXi 5.5 GA branch, as well as the ESXi 5.5 Update 1 branch. Choose the set of steps which will provide the ISO branch you need for your environment.

Creating an ISO based on ESXi 5.5 GA (Pre-Update 1)

These steps are for downloading the requirements for creating an ISO which is based on the ESXi 5.5 “GA” release, which was originally released 2013-09-22.

Step 1: Download the Required Files

When creating a custom ESXi image through Image Builder, we need to start by downloading the required files:

Install PowerCLI through the Windows MSI package, and copy the zip files to a handy location. For the purposes of this example, I will copy these files to C:\Patches\

Step 2: Import the Software Depot

  • Add-EsxSoftwareDepot C:\Patches\ESXi550-201404020.zip
    1-1

Step 3: Confirm the patched version (optional)

If you wish to confirm the esx-base VIB (which includes the Heartbleed vulnerability code change) is added correctly, you can confirm the VIB has Version of 5.5.0-0.15.1746974 and the Creation Date of 4/15/2014.

  • Get-EsxSoftwarePackages –Name esx-base
    1-2

Step 4: Export the Image Profile to an ISO

  • Export-EsxImageProfile –ImageProfile ESXi-5.5.0-20140401020s-standard –ExportToISO –FilePath C:\Patches\ESXi5.5-heartbleed.iso
    1-3

Creating an ISO based on ESXi 5.5 Update 1

These steps are for creating an ISO which is based on the ESXi 5.5 “Update 1” release, which was originally released 2014-03-11.

Step 1: Download the Required Files

When creating a custom ESXi image through Image Builder, we need to start by downloading the required files:

Copy the zip files to a handy location. For the purposes of this example, I will copy it to C:\Patches\

Step 2: Import the Software Depot

  • Add-EsxSoftwareDepot C:\Patches\ESXi550-201404001.zip
    2-1

Step 3: Confirm the patched version (optional)

If you wish to confirm the esx-base VIB (which includes the Heartbleed vulnerability code change) is added correctly, you can confirm the VIB has the Version of 5.5.0-1.16.1746018 and Creation Date of 4/15/2014.

  • Get-EsxSoftwarePackages –Name esx-base
    2-2

Step 4: Export the Image Profile to an ISO

  • Export-EsxImageProfile –ImageProfile ESXi-5.5.0-20140404001-standard –ExportToISO –FilePath C:\Patches\ESXi5.5-update1-heartbleed.iso
    2-3

Installing the ESXi ISO

The ISO file which was created in this steps can be used in exactly the same manner as the normal VMware ESXi 5.5 ISO. It can be mounted in a remote management console, or burned to a CD/DVD for installation.