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Access Denied – You don’t have permission to access …

We’ve noticed a number of you who are encountering an error when attempting to access the VMware Knowledgebase, whether it be the main landing page, or a specific article in the KB. You see something like:

Access Denied – You don’t have permission to access “http://kb.vmware.com/” on this server.

We are aware of the problem and are investigating the issue on our servers, but in the meantime we want everyone to know the work-around. Go into the menu of the browser you are using and clear both the cookies and the cache.  Then reload the KB URL – it should then work.

We apologize for this inconvenience.

VMware Thinclient FAQ

VMware ThinclientWhat are zero clients and thin clients you ask? No, they’re not skinny customers, they are hardware devices which rely on the server to do most of the work while they serve merely to deliver input and output back and forth for the user.

Our research tells us many of you are wondering about zero clients and thin clients; their differences and function. Read on as we explain your client options for VMware Horizon View.

What’s the difference between a thin client, thick client, and a zero client?

Zero clients have no local storage, operating system or CPU, just a chip that decodes PCoIP at the hardware level and renders the pixels onto the user’s display. Benefits of a zero client include highly efficient energy use, and next to no device management – just configure and deploy.

Thin clients are similar to zero clients on the outside, but contain a CPU, memory, storage and an operating system to make them run.

A thick client would be a regular laptop or desktop, running a standard OS and the software client. These clients of course are the most expensive to run and maintain.

Why would I want a thin or zero client?

  • Extremely efficient energy use.
  • Huge cost savings vs purchasing thick clients.
  • Ease of deployment and management.
  • No data is stored on device so perfect for secure environments.

What are the advantages and disadvantages of these types of clients?

Zero Client

+ Less overhead and maintenance.
- Can be protocol specific, so if you change infrastructures you may need new devices.
- USB devices may become more complicated to use.

Thin Client

+ VPN connectivity options.
+ More supportability for USB devices.
- More software updates than a zero client, but less than a thick client.

What other connection options are out there?

Windows software client

VMware Horizon Client for Windows makes it easy to access your Windows virtual desktop with the best possible user experience on the Local Area Network (LAN) or across a Wide Area Network (WAN).

  • Support for Windows 8 and 8.1 (with Updates) and Windows 7 systems – With Horizon Client 3.3, support for Windows XP and Windows Vista has been discontinued. See What’s New.
  • Unmatched performance – The adaptive capabilities of the PCoIP display protocol are optimized to deliver the best user experience, even over low-bandwidth and high-latency connections. Your desktop is fast and responsive regardless of where you are.
  • Simple connectivity – Horizon Client for Windows is tightly integrated with VMware Horizon 6 for simple setup and connectivity.
  • Secure from any location – At your desk or away from the office, your data is delivered securely to you wherever you are. SSL/TLS encryption is always used to protect user credentials, and enhanced certificate checking is performed on the client. Horizon Client for Windows also supports optional RADIUS and RSA SecurID authentication.

Mac software client

Horizon Client for Mac OS X makes it easy to access your Windows-based remote desktop or application from your Mac with the best possible user experience on the Local Area Network (LAN) or across a Wide Area Network (WAN).

  • Support for Mac OS X Snow Leopard (10.6.8), Mac OS X Lion (10.7), Mac OS X Mountain Lion (10.8), Mac OS X Mavericks (10.9), and Mac OS X Yosemite (10.10) – Use a 64-bit Intel-based Mac to work on your Windows-based remote desktop or application.
  • Unmatched performance – The adaptive capabilities of the PCoIP display protocol are optimized to deliver the best user experience, even over low-bandwidth and high-latency connections. Your remote desktop or application is fast and responsive regardless of where you are.
  • Simple connectivity – Horizon Client for Mac OS X is tightly integrated with View for simple setup and connectivity. Quickly reconnect to your remote desktop or application by selecting from up to eight View server shortcuts in Horizon Client.
  • Secure from any location – At your desk or away from the office, your data is delivered securely to you wherever you are. Enhanced certificate checking is performed on the client. Horizon Client for Mac OS X also supports optional RADIUS and RSA SecurID authentication. (RADIUS support was added with VMware View 5.1 and Horizon Client for Mac OS X 1.5 or later.)

Linux software client

VMware Horizon Client for Linux makes it easy to access your Windows virtual desktop from a supported Linux system with the best possible user experience on the Local Area Network (LAN) or across a Wide Area Network (WAN).

  • Support for Ubuntu 12.04 or 14.04, Red Hat Enterprise Linux (RHEL) 6.5, SUSE Linux Enterprise Desktop (SLED) 11 SP3, and CentOS 6.5 – The Horizon Client 3.2 installer provides support for these operating systems.
  • Unmatched performance – The adaptive capabilities of the PCoIP display protocol are optimized to deliver the best user experience, even over low-bandwidth and high-latency connections. Your desktop is fast and responsive regardless of where you are.
  • Simple connectivity – Horizon Client for Linux is tightly integrated with VMware Horizon for simple setup and connectivity.
  • Secure from any location – At your desk or away from the office, your data is delivered securely to you wherever you are. Enhanced certificate checking is performed on the client. Horizon Client for Linux also supports optional RADIUS and RSA SecurID authentication.

HTML Access

HTML Access makes it easy to access your Windows virtual desktop from an HTML 5-based browser; no need to install any software.

  • Access View desktops from device platforms where no native client is available, or from any computer on which you do not want to install software. You can also select HTML Access from a VMware Workspace Catalog.
  • HTML Access is tightly integrated with VMware Horizon 6 for simple setup and connectivity. Open a browser, enter a server URL, and log in to see a list of available View desktops.
  • At your desk or away from the office, your data is always secure. Enhanced certificate checking is performed on the client. HTML Access also supports optional RADIUS and RSA SecurID authentication.

vSphere 6.0 is here! – KBs you need to know about

vSphere 6.0 has been released for all to download. We’re sure vSphere users are all eager to install a copy and start kicking the tires, and we’re just as eager to see that you get started on the right foot. With this in mind, we have created the following list of Knowledge Base articles that are brand new, or have been updated for vSphere 6. You’ll notice lots of how-to KBs here.

ESXi\Hypervisor

Devices deprecated and unsupported in ESXi 6.0 (2087970)

Update sequence for vSphere 6.0 and its compatible VMware products (2109760)

ESXi/ESX hosts and compatible virtual machine hardware versions list (2007240)

Troubleshooting native drivers in ESXi 5.5 or later (2044993)

Methods for upgrading to ESXi 6.0 (2109711)

Methods of installing ESXi 6.0 (2109708)

Installing or upgrading to ESXi 6.0 best practices (2109712)

Installing async drivers on VMware ESXi 5.x and ESXi 6.0.x (2005205)

vSphere\vCenter Server

Important Information before upgrading to vSphere 6.0 (2110293)

List of recommended topologies for vSphere 6.0.x (2108548)

Methods for upgrading to ESXi 6.0 (2109711)

Methods of installing ESXi 6.0 (2109708)

Installing or upgrading to ESXi 6.0 best practices (2109712)

Installing async drivers on VMware ESXi 5.x and ESXi 6.0.x (2005205)

Devices deprecated and unsupported in ESXi 6.0 (2087970)

Minimum requirements for the VMware vCenter Server 6.x Appliance (2106572)

Stopping, starting, or restarting VMware vCenter Server 6.0 services (2109881)

vCenter Server

Upgrading to vCenter Server 5.5 best practices (2109772)

Installing vCenter Server 6.0 Best Practices (2107948)

Methods for installing vCenter Server 5.5 (2053142)

Upgrading to vCenter Server 6.0 without migrating SQL database to vPostgres (2109321)

Upgrading to VMware vCenter Server 6.0 with an embedded Platform Services Controller from vCenter Server 5.5 installed using the simple install method (2109559)

Upgrading VMware vCenter Single Sign-on 5.5 to a VMware vCenter Server 6.0 Platform Services Controller 6.0 (2109560)

Upgrading VMware vCenter Server 5.5 to vCenter Server 6.0 with an external Platform Services Controller (2109562)

vSphere with Operations Management Support Center

VMware vSphere and vSphere with Operations Management 6.x Licensing and Compatibility FAQ (2107528)

End of Availability and End of Support Life for VMware vCloud Director 5.1 Standalone (2057589)

Unable to connect to vRealize Operations appliance (2000208)

Active Directory account locks out due to repeated failed login attempts from vCenter Server (2001703)

Collecting diagnostic information for VMware vRealize Operations Enterprise 1.0 and VMware vRealize Operations Standalone 5.x (2006599)

VSAN

Collecting diagnostic information for VMware products (1008524)

Configuring Virtual SAN VMkernel networking (2058368)

Enabling or disabling a Virtual SAN cluster (2058322)

vSphere 6. Virtual SAN requirements (2106708)

Adding a host back to a Virtual SAN cluster after an ESXi host rebuild (2059091)

Requirements and considerations for the deployment of VMware Virtual SAN (VSAN) (2068911)

Migration from vSphere Storage Appliance (VSA) to VMware Virtual SAN (VSAN) (2068923)

SRM

Collecting diagnostic information for Site Recovery Manager (1009253)

Requirements when using trusted certificates with VMware Site Recovery Manager 1.0.x/4.0.x/4.1.x/5.x (1008426)

Operational Limits for Site Recovery Manager 6.0 (2105500)

How Site Recovery Manager Handles Storage DRS Tagging (2108196)

Setting up VMware vCenter Site Recovery Manager with Partner Storage Arrays (1014610)

Network Ports for Site Recovery Manager 6.0 (2103394)

VMware vRealize

Uninstalling a plug-in from VMware vRealize Orchestrator (formerly known as VMware vCenter Orchestrator) (2064575)

Working with vRealize Orchestrator over SSL connection (2007032)

Deploying and using the SSL Certificate Automation Tool 5.5 (2057340)

VMware vRealize Orchestrator times out with the error: Timeout, unable to get property name’ (2007423)

VMware vRealize Orchestrator 5.1 login to vCenter Server fails with the error: Unexpected status code: 400 (2042461)

VMware Virtual Appliances and customizations to operating system and included packages (2090839)

How to install the vCenter Server 6.0 Platform Services Controller on a Windows machine

Our second video today will discuss and demonstrate How to install the vCenter Server 6.0 Platform Services Controller on a Windows machine and also How to install an additional vCenter Server 6.0 Platform Services Controller on a Windows machine.

For additional information, see VMware Knowledge Base article Installing the VMware vCenter Server 6.0 Platform Services Controller on a Windows machine (2108801).

Troubleshooting File Level Recovery with vSphere Data Protection – KBTV Webinars

This video is the second in a new series of free Webinars that we are releasing in which our Technical Support staff members present on various topics across a wide range of VMware’s product portfolio.

The title for this presentation is Troubleshooting File Level Recovery with vSphere Data Protection and it dives into some real world examples of how you can troubleshoot file level recovery issues with vSphere Data Protection.

This presentation was originally broadcast live on Thursday 5th March 2015.

To see the details of upcoming webinars in this series, see the Support Insider Blog post at New Free Webinars.

NOTE: This video is 17 minutes in length so it would be worth blocking out some time to watch it!

How to upgrade vCenter Server 5.5 to vCenter Server 6.0 with an external Platform Services Controller

Our first video today discusses and demonstrates how to upgrade vCenter Server 5.5 to vCenter Server 6.0 with an external Platform Services Controller.

For additional information, see VMware Knowledge Base article Upgrading VMware vCenter Server 5.5 to vCenter Server 6.0 with an external Platrfom Services Controller (2109562).

How to install vCenter Server 6.0 with an external Platform Services Controller on a Windows machine

Our second video today discusses and demonstrates how to install vCenter Server 6.0 with an external Platform Services Controller on a Windows machine.

For additional information, see VMware Knowledge Base article Installing VMware vCenter Server 6.0 with an external Platform Services Controller on a Windows machine (2108802).

How to install vCenter Server 6.0 with an embedded Platform Services Controller on a Windows machine

For our first video today we discuss and demonstrate how to install vCenter Server 6.0 with an embedded Platform Services Controller on a Windows machine.

For additional information, see VMware Knowledge Base article Installing VMware vCenter Server 6.0 with an embedded Platform Services Controller on a Windows machine (2108799) for more information.

How to upgrade to vCenter Server 6.0 with an embedded Platform Services Controller

Here is our second video for today, covering the Installation & Upgrade of VMware’s new vSphere 6 release.

This video discusses and demonstrates how to upgrade vCenter Server 5.5 to vCenter Server 6.0 with an embedded Platform Services Controller using the simple install method.

For additional information, see VMware Knowledge Base article upgrading VMware vCenter Server 5.5 to VMware vCenter Server 6.0 with an embedded Platform Services Controller using the simple install method (2109559) for additional information.

Upgrading vCenter Server Single Sign-on 5.5 to a vCenter Server 6.0 Platform Services Controller

Over the next couple of days we will be publishing several new videos which will provide demonstrations and overviews regarding the Installation & Upgrade of VMware’s new vSphere 6 release.

Our first video discusses and demonstrates how to upgrade vCenter Server Single Sign-on 5.5 to a vCenter Server 6.0 Platform Services Controller.

See VMware Knowledge Base article Upgrading VMware vCenter Single Sign-on 5.5 to a VMware vCenter Server 6.0 Platform Services Controller 6.0 (2109560) for additional information.