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How to upgrade from VMware Fusion 6.x to VMware Fusion 7.x

Today we have a new video tutorial which shows how to upgrade from VMware Fusion 6.x to VMware Fusion 7.x.

Note: Some things to be aware of before you attempt your upgrade

  • Ensure you shut down any virtual machine before performing the upgrade. If any virtual machines are in a suspended state, resume them from the suspended state and perform a shutdown operation from the guest operating system. Ensure that their status reads Powered Off.
  • Upgrading VMware Fusion 6.x to 7.x does not affect the contents of your virtual machines. All virtual machines and the data contained in them are safely retained.
  • Installing VMware Fusion 7.x automatically removes VMware Fusion 6.x from your Mac.

Complete upgrading steps can be found in VMware Knowledge Base article: Upgrading from VMware Fusion 6.x to 7.x (2081993).

VMware View – Top 20 KB Articles

announcement Hey there VMware View implementers, here’s a top 20 VMware View specific KBs list to help you avoid issues that many of you have reported. This list is hand picked by our View Support Engineers. Keep this list handy.

  1. VMware Horizon View trending issues by product version (2089340)
  2. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)
  3. Troubleshooting SSL certificate issues in VMware Horizon View 5.1 and later (2082408)
  4. Troubleshooting VMware Horizon View HTML Access (2046427)
  5. Troubleshooting a black screen when logging into a Horizon View virtual desktop using PCoIP (1028332)
  6. Pool settings are not saved, new pools cannot be created, and vCenter Server tasks are not processed in a Horizon View environment (2082413)
  7. VMware View Composer installation best practices and troubleshooting (2083555)
  8. Moving a persistent data disk to another View desktop (1033286)
  9. Configuring VMware View Event database on an SQL server fails with the error: An error occurred while attempting to configure the database (1029537)
  10. Enabling RSA SecurID authentication on a View Connection Server fails when there are multiple network interfaces on the Connection Server (2043055)
  11. Manually deleting replica virtual machines in VMware Horizon View 5.x (1008704)
  12. Troubleshooting Horizon View user permission issues with vCenter Server (2085142)
  13. Troubleshooting Persona Management (2008457)
  14. Investigating VMware View Composer failure codes (2085204)
  15. Generating and importing a signed SSL certificate into VMware Horizon View 5.1/5.2/5.3 using Microsoft Certreq (2032400)
  16. Managing persistent disks in VMware Horizon View 4.6 and later (2086416)
  17. Troubleshooting Agent Unreachable status in VMware Horizon View (2083535)
  18. Performing maintenance or Composer operations on the VMware Horizon View desktops fail (2086530)
  19. Connections to the Horizon View Connection Server or Security Server fail with SSL errors (2072459)
  20. Performing maintenance or Composer operations on the VMware Horizon View desktops fail (2086530)

How to Download and Install VMware Fusion 7

VMware Fusion 7 was just recently released, so here is a new video which demonstrates how you can download and install VMware Fusion 7. Follow these steps to get your copy up and running as quickly and smoothly as possible.

For additional information and instructions concerning the download and installation process, see VMware Knowledge Base article Downloading and installing VMware Fusion (2014097).

Top 20 Articles for August 2014

Here is our Top 20 KB list for August 2014. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

1. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)

2. Installing async drivers on VMware ESXi 5.0, 5.1, and 5.5 (2005205)

3. An ESXi 5.x host running on HP server fails with a purple diagnostic screen and the error: hpsa_update_scsi_devices or detect_controller_lockup_thread (2075978)

4. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)

5. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206)

6. Purging old data from the database used by VMware vCenter Server 4.x and 5.0.x (1025914)

7. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)

8. Upgrading to vCenter Server 5.5 best practices (2053132)

9. Installing or upgrading to ESXi 5.5 best practices (2052329)

10. Investigating virtual machine file locks on ESXi/ESX (10051)

11. Resetting the VMware vCenter Server 5.x Inventory Service database (2042200)

12. Unmounting a LUN or detaching a datastore/storage device from multiple VMware ESXi 5.x hosts (2004605)

13. Troubleshooting Fusion virtual machine performance issues (1015676)

14. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)

15. Recreating a missing virtual machine disk descriptor file (1002511)

16. Restarting the Management agents on an ESXi or ESX host (1003490)

17. Troubleshooting networking and internet connection issues in VMware Fusion (1016466)

18. Installing vCenter Server 5.5 best practices (2052334)

19. Commands to monitor snapshot deletion in ESX 2.5/3.x/4.x and ESXi 3.x/4.x/5.x (1007566)

20. Installing VMware Tools in a Fusion virtual machine running Windows (1003417)

How to find your Customer Number in My VMware

This video discusses and demonstrates how to find your Customer Number in My VMware.

The Customer Number is a 10-digit numeric unique identifier that is assigned to each customer. The Customer Number is created when you create a My VMware profile or when a new order is placed for users that do not have a My VMware profile. Customer Numbers are unique to individuals (similar to a personal identification number).

You can use your Customer Number to:

  • Log in to My VMware
  • File Support Requests by phone using the interactive voice response system (IVR)
  • When working directly with a Customer Service Representative

Come see us at VMworld!

Once again this year, the folks behind Knowledge Experience are coming to VMworld to showcase all the new things we’ve been up to since last year. I am sure you are asking why it is called Knowledge Experience – we have a new mission and vision and that is to provide contextual content to the customer to ensure they can solve their issue before they need to create a service request – we are looking for your insights and feedback on how you would like to see this.

Some of you will remember the great vSphere networking posters we were handing out last year. We’re happy to announce we have another one – this time for VMware View. All the interconnecting ports/protocols… these look great on the wall! To get yours, come say hello to Rick Blythe at the VMware Communities Info Desk in the Hang Space during these times:

  • Monday: 11am – 2pm
  • Tuesday: 11am – 2pm
  • Wednesday: 1pm – 4pm

That’s not all — in the Solutions Exchange Sharon, Robyn, and Rick have two demos for you:

  1. New My VMware Web Portal prototype
  2. New My VMware iPhone App prototype

We’re really pumped to hear what you have to say about how we can provide you more contextual content to help you solve problems before creating a support request and therefore reducing your time and effort so that you can get back to your day jobs – We’ll be right next to the My VMware pod.  Our pod is titled:

Using Knowledge to Get Answers Quickly

  • Leverage online self-help support
  • Prevent or resolve problems quickly
  • Provide input to new concierge model

We hope you drop by; we’d love to hear what you think!

See you there!

Installing async drivers on VMware vSphere ESXi 5.0, 5.1, and 5.5

Today we have a new video series consisting of four individual videos which discuss and demonstrate how to install async drivers on VMware ESXi 5.0, 5.1, and 5.5.

This video series is based on VMware Knowledge Base article Installing async drivers on VMware ESXi 5.0, 5.1, and 5.5 (2005205) and that article provides the different methods for installing asynchronous driver releases on multiple versions of VMware ESXi 5.0, 5.1, and 5.5.

Each video within the series will focus on a particular method as outlined within the associated Knowledge Base article.

For more information about installing a specific async driver release, see the /doc/README.txt file within the async driver release zip file. Async drivers are developed by third-party vendors and are subjected to the VMware certification process. They are released in a ESXi software package called a vSphere Installation Bundle (VIB)

The four videos are as follows:

 

 

 

ALERT: Storage Controllers for Virtual SAN that are no longer supported

VMware Support AlertAs part of VMware’s ongoing testing and certification efforts on Virtual SAN compatible hardware, VMware has decided to remove some controllers from the Virtual SAN compatibility list. While fully functional, these controllers offer IO throughput that is too low to sustain the performance requirements of most VMware environments.

For more information, see KB article: Storage Controllers previously supported for Virtual SAN that are no longer supported (2081431). If you have purchased Virtual SAN for use with these controllers, contact VMware Customer Service for next steps.

Note: Any updates to this issue will be reflected in the aforementioned KB article. To be alerted when this article is updated, click Subscribe to Document in the Actions box on the KB article page.

Top 20 Articles for July 2014

Here is our Top 20 KB list for July 2014. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

1. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)

2. Installing async drivers on VMware ESXi 5.0, 5.1, and 5.5 (2005205)

3. An ESXi 5.x host running on HP server fails with a purple diagnostic screen and the error: hpsa_update_scsi_devices or detect_controller_lockup_thread (2075978)

4. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)

5. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)

6. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)

7. Upgrading to vCenter Server 5.5 best practices (2053132)

8. Investigating virtual machine file locks on ESXi/ESX (10051)

9. Permanent Device Loss (PDL) and All-Paths-Down (APD) in vSphere 5.x (2004684)

10. Unmounting a LUN or detaching a datastore/storage device from multiple VMware ESXi 5.x hosts (2004605)

11. Purging old data from the database used by VMware vCenter Server 4.x and 5.0.x (1025914)

12. Resetting the VMware vCenter Server 5.x Inventory Service database (2042200)

13. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206)

14. Troubleshooting Fusion virtual machine performance issues (1015676)

15. Restarting the Management agents on an ESXi or ESX host (1003490)

16. Installing or upgrading to ESXi 5.5 best practices (2052329)

17. Creating a persistent scratch location for ESXi 4.x and 5.x (1033696)

18. Migrating the vCenter Server database from SQL Express to full SQL Server (1028601)

19. Installing vCenter Server 5.5 best practices (2052334)

20. Powering off a virtual machine on an ESXi host (1014165)

How to remove linked clones or stale virtual desktops from the View Composer database

Today we have two new videos which demonstrate How to remove linked clones or stale virtual desktops from the View Composer database.

The two videos are actually two parts of one solution. Part 1 focuses on the procedures for the more recent versions of the VMware View and Horizon View products whereas Part 2 contains the necessary procedures for older versions of the products.

More information concerning the solution contained within the videos is documented in VMware Knowledge Base article Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112).