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How to backup and restore the embedded vCenter Server 6.0 vPostgres database

This video demonstrates how to backup and restore an embedded vCenter Server 6.0 vPostgres database. Backing up your database protects the data stored in your database. Of course, restoring a backup is an essential part of that function.

This follows up on our recent blog & video: How to backup and restore the embedded vCenter Server Appliance 6.0 vPostgres database

Note: This video is only supported for backup and restore of the vPostgres database to the same vCenter Server. Use of image-based backup and restore is the only solution supported for performing a full, secondary appliance restore.

vSphere 6.5 is here! What you need to know

vSphere 6.5 has been released for all to download. We’re sure you vSphere users are all eager to install a copy and start kicking the tires, and we’re just as eager to see that you get started on the right foot. With this in mind, we have created the following list of Knowledge Base articles that are brand new, or have been updated for vSphere 6.5

First of all: Download VMware vSphere and Get Your vSphere License Key

KB articles recommended by VMware Support before you start your journey:

 

For more details on the release please refer to the vSphere 6.5 announcement.

If you are interested in learning more about vSphere 6.5, there are several options:

How to backup and restore the embedded vCenter Server Appliance 6.0 vPostgres database

This video demonstrates how to backup and restore an embedded vCenter Server Appliance 6.0 vPostgres database. Backing up your database protects the data stored in your database. Of course, Restoring a backup is an essential part of that function.

Note: This video is only supported for backup and restore of the vPostgres database to the same vCenter Server Appliance. Use of image-based backup and restore is the only solution supported for performing a full, secondary appliance restore.

Opening Support Requests online

If your first instinct when opening a support request with us is to pick up the phone, we want to tell you about some behind the scenes changes we’ve been up to, to make the alternative — opening your request online — much more appealing. And we’re pretty excited about it!

Now, when you login to my.vmware.com, right there on the main page, you’re going to see this graphic. Try clicking that blue button and see what we’re talking about.

newfeatureFirst, you’ll be prompted for your product from a pick list. Once you’ve done that you’ll begin to see the wizardry we’ve implemented. Let’s try a quick sample. My VMware asks us to type –in plain language– the nature of our issue. Okay, we want to know how best to do an upgrade.

newfeature3

As we typed this in, algorithms began churning away, not only live-updating a presented list of relevant KB articles, but also providing a confidence score that your issue can be resolved by that KB. Cool right?

Note: While a large number of our products are now setup to work, more are soon to come.

Try it out right now just to see how good our new technology is at solving issues.

Click here to start your journey!

VSAN Troubleshooting Video Series

vmware-vsanVMware Technical Support University is very proud to present our Virtual SAN Troubleshooting Video Series, comprising of 26 bite sized videos- not only covering troubleshooting but also design, requirements, compatibility, and upgrades. These were first presented in the  VSAN trouble shooting webinar that was conducted 27 October, 2016. This video collection, presented by Francis Daly is not to be missed!

  1. Introduction to vSAN Troubleshooting – [1:27]
  2. vSAN Compatibility: Introduction – [2:51]
  3. vSAN Compatibility: vSAN Hardware & Software Requirements – [2:16]
  4. vSAN Compatibility: vSAN Architectural Best Practices – [7:57]
  5. vSAN Compatibility: Is My SSD Supported in vSAN? – [9:20]
  6. vSAN Compatibility: Is My RAID Controller Supported? – [8:00]
  7. Storage Policies: Introduction – [1:28]
  8. Storage Policies: vSAN Storage Policies In-Depth – [2:23]
  9. Storage Policies: What Are Witnesses? – [3:29]
  10. Storage Policies: Component States – [4:59]
  11. Storage Policies: Policy & Object States – [3:22]
  12. Storage Policies: Component Layout FTT1 SW1 – [3:25]
  13. Storage Policies: Component Layout FTT1 SW2 – [3:52]
  14. Storage Policies: Component Layout FTT1 SW1 VMDK 400 – [3:12]
  15. Storage Policies: FTT2 SW2 VMDK100 – [1:58]
  16. Storage Policies: Summary – [3:31]
  17. Common Issues: The Upgrade Process – [2:15]
  18. Common Issues: Upgrade Best Practices – [7:25]
  19. Common Issues: Inaccessible Objects – [3:25]
  20. Common Issues: Creation, Modification of Disk Groups – [3:43]
  21. Common Issues: Capacity – [1:34]
  22. Common Issues: Summary – [1:39]
  23. vSAN Software Components – [7:31]
  24. vSAN Troubleshooting Tools (Part 1) – [7:46]
  25. vSAN Troubleshooting Tools (Part 2) – [9:28]
  26. Summary – vSAN Troubleshooting – [1:23]

Top 20 NSX articles for October 2016

Top 20Here is our Top 20 NSX articles list for October 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. vsfwd connection to the NSX Manager fails
  2. vCenter Server or Platform Services Controller certificate validation error for external VMware Solutions in vSphere 6.0
  3. “The pending transaction requires xxx MB free space” error when installing VIBs
  4. vCenter Server certificate validation error for external solutions in environments with Embedded Platform Services Controller
  5. Upgrading VMware vCNS 5.5.x to NSX 6.2.x
  6. Important information before upgrading to vSphere 6.0
  7. Installing VXLAN Agent fails with ESX Agent Manager displaying the error: Agent VIB module not installed
  8. Collecting diagnostic information for VMware NSX for vSphere 6.x
  9. Troubleshooting vShield Endpoint / NSX Guest Introspection
  10. Network connectivity issues after upgrade in NSX/VCNS environment
  11. Changing the VMware NSX for vSphere 6.x License from virtual machine to CPU
  12. Windows virtual machines using the vShield Endpoint TDI Manager or NSX Network Introspection Driver (vnetflt.sys) driver fails with a blue diagnostic screen
  13. Troubleshooting IPSec VPN in NSX for vSphere 6.x
  14. Troubleshooting NSX for vSphere 6.x Distributed Firewall (DFW)
  15. Licensing VMware vSphere 5.5.x/6.0.x and VMware NSX for vSphere 6.x
  16. NSX is unavailable from the vSphere Web Client Plug-in
  17. vCNS to NSX upgrade Fails
  18. DHCP relay agents do not function in NSX
  19. Build number on the VMware vCenter Server Summary tab does not update after adding a patch to VMware vShield Manager/NSX Manager
  20. Management Interface Guide: DLR Control VM – NSX

Top 20 Horizon View articles for October 2016

Top 20

Here is our Top 20 Horizon View articles list for October 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

 

  1. Virtual machine application runs slower than expected in ESXi
  2. Restart order of the View environment to clear ADLDS (ADAM) synchronization in Horizon View
  3. The View virtual machine is not accessible and the View Administration console shows the virtual machine status as Already Used
  4. Generating a Horizon View SSL certificate request using the Microsoft Management Console (MMC) Certificates snap-in
  5. Removing a standard (replica) connection server or a security server from a cluster of connection/security servers
  6. Using Microsoft Certreq to generate signed SSL certificates in VMware Horizon View
  7. Linked Clone pool creation and recomposition fails with VMware Horizon View 6.1.x and older releases
  8. Finding and removing unused replica virtual machines in the VMware Horizon View
  9. Installation order of End User Computing Agents for User Environment Manager (UEM) and App Volumes
  10. Troubleshooting SSL certificate issues in VMware Horizon View 5.1 and later
  11. Unable to save pool settings or create new pools in VMware View
  12. Manually deleting replica virtual machines in VMware Horizon View 5.x
  13. Disabling the HotAdd/HotPlug capability in ESXi 5.x and ESXi/ESX 4.x virtual machines
  14. Changing the log file behavior in the VMware View components
  15. Confirming that the userinit string is configured properly
  16. Determining which replica disk is used for a linked clone virtual machine
  17. Setting up an IPsec tunnel between a security server and a VMware View Connection Server instance
  18. Troubleshooting Persona Management
  19. View Manager Admin console displays the error: Error during provisioning: Unexpected VC fault from View Composer (Unknown)
  20. Creating a large number of Linked Clones in a single vApp fails with the error: Unable to access file xxx.vmdk since it is locked

Top 20 ESXi articles for October 2016

Top 20Here is our Top 20 ESXi articles list for October 2016. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

  1. Using the VMware Knowledge Base
  2. Uploading diagnostic information for VMware using FTP
  3. How to purchase and file Pay Per Incident support for VMware products
  4. Collecting diagnostic information for VMware products
  5. ESXi host fails with PSOD when using Intel Xeon Processor E5 v4, E7 v4, and D-1500 families
  6. Support Contracts FAQs
  7. Uploading diagnostic information for VMware through the Secure FTP portal
  8. Snapshot removal task stops at 99% in ESXi/ESX
  9. Correlating build numbers and versions of VMware products
  10. Permanent Device Loss (PDL) and All-Paths-Down (APD) in vSphere 5.x and 6.x
  11. End of General Support for vSphere 5.0 and vSphere 5.1
  12. “vm-support” command in ESX/ESXi to collect diagnostic information
  13. Build numbers and versions of VMware ESXi/ESX
  14. Recreating a missing virtual machine disk descriptor file
  15. Investigating virtual machine file locks on ESXi
  16. “esxcli software vib” commands to patch an ESXi 5.x/6.x host
  17. Downloading, licensing, and using VMware products
  18. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x, ESXi 5.x, and ESXi 6.x
  19. Creating a persistent scratch location for ESXi 4.x/5.x/6.0
  20. How to unmount a LUN or detach a datastore device from ESXi hosts

Troubleshooting “SSO log directory full” in vCenter Server Appliance 6.0

This video demonstrates how to troubleshoot “SSO log directory full” warnings in vCenter Server Appliance 6.0. This is a known issue affecting vCenter Server Appliance 6.0, and currently, there is no resolution. You see that the /storage/log directory is highly utilized in an Embedded vCenter Server Appliance or Platform Controller Server Appliance 6.0.

To work around this issue, reduce the maximum backup size and the maximum backup index in the log4j.properties file.

Note: In external Platform Service Controller (PSC) environments, log in to the Platform Service Controller instead to make the suggested changes.

How to recreate a missing vmdk AKA virtual machine disk descriptor file

This video tells you how to recreate a missing virtual machine disk descriptor, also know as the vmdk file.

Note: VMware recommends to attempt to restore the missing descriptor file from backups if possible. If this is not possible, proceed with recreating the virtual machine disk descriptor file.

Watch the video to see the steps taken to create a virtual machine disk descriptor file:

  • Identify the size of the flat file in bytes.
  • Create a new blank virtual disk that is the same size as the original. This serves as a baseline example that is modified in later steps.
  • Rename the descriptor file (also referred to as a header file) of the newly-created disk to match the name of the original virtual disk.
  • Modify the contents of the renamed descriptor file to reference the flat file.
  • Remove the leftover temporary flat file of the newly-created disk, as it is not required.


This procedure will not work on virtual disks configured with a Para-virtualized SCSI controller in the virtual machine