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How to find your Customer Number in My VMware

This video discusses and demonstrates how to find your Customer Number in My VMware.

The Customer Number is a 10-digit numeric unique identifier that is assigned to each customer. The Customer Number is created when you create a My VMware profile or when a new order is placed for users that do not have a My VMware profile. Customer Numbers are unique to individuals (similar to a personal identification number).

You can use your Customer Number to:

  • Log in to My VMware
  • File Support Requests by phone using the interactive voice response system (IVR)
  • When working directly with a Customer Service Representative

Come see us at VMworld!

Once again this year, the folks behind Knowledge Experience are coming to VMworld to showcase all the new things we’ve been up to since last year. I am sure you are asking why it is called Knowledge Experience – we have a new mission and vision and that is to provide contextual content to the customer to ensure they can solve their issue before they need to create a service request – we are looking for your insights and feedback on how you would like to see this.

Some of you will remember the great vSphere networking posters we were handing out last year. We’re happy to announce we have another one – this time for VMware View. All the interconnecting ports/protocols… these look great on the wall! To get yours, come say hello to Rick Blythe at the VMware Communities Info Desk in the Hang Space during these times:

  • Monday: 11am – 2pm
  • Tuesday: 11am – 2pm
  • Wednesday: 1pm – 4pm

That’s not all — in the Solutions Exchange Sharon, Robyn, and Rick have two demos for you:

  1. New My VMware Web Portal prototype
  2. New My VMware iPhone App prototype

We’re really pumped to hear what you have to say about how we can provide you more contextual content to help you solve problems before creating a support request and therefore reducing your time and effort so that you can get back to your day jobs – We’ll be right next to the My VMware pod.  Our pod is titled:

Using Knowledge to Get Answers Quickly

  • Leverage online self-help support
  • Prevent or resolve problems quickly
  • Provide input to new concierge model

We hope you drop by; we’d love to hear what you think!

See you there!

Installing async drivers on VMware vSphere ESXi 5.0, 5.1, and 5.5

Today we have a new video series consisting of four individual videos which discuss and demonstrate how to install async drivers on VMware ESXi 5.0, 5.1, and 5.5.

This video series is based on VMware Knowledge Base article Installing async drivers on VMware ESXi 5.0, 5.1, and 5.5 (2005205) and that article provides the different methods for installing asynchronous driver releases on multiple versions of VMware ESXi 5.0, 5.1, and 5.5.

Each video within the series will focus on a particular method as outlined within the associated Knowledge Base article.

For more information about installing a specific async driver release, see the /doc/README.txt file within the async driver release zip file. Async drivers are developed by third-party vendors and are subjected to the VMware certification process. They are released in a ESXi software package called a vSphere Installation Bundle (VIB)

The four videos are as follows:

 

 

 

ALERT: Storage Controllers for Virtual SAN that are no longer supported

VMware Support AlertAs part of VMware’s ongoing testing and certification efforts on Virtual SAN compatible hardware, VMware has decided to remove some controllers from the Virtual SAN compatibility list. While fully functional, these controllers offer IO throughput that is too low to sustain the performance requirements of most VMware environments.

For more information, see KB article: Storage Controllers previously supported for Virtual SAN that are no longer supported (2081431). If you have purchased Virtual SAN for use with these controllers, contact VMware Customer Service for next steps.

Note: Any updates to this issue will be reflected in the aforementioned KB article. To be alerted when this article is updated, click Subscribe to Document in the Actions box on the KB article page.

Top 20 Articles for July 2014

Here is our Top 20 KB list for July 2014. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

1. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)

2. Installing async drivers on VMware ESXi 5.0, 5.1, and 5.5 (2005205)

3. An ESXi 5.x host running on HP server fails with a purple diagnostic screen and the error: hpsa_update_scsi_devices or detect_controller_lockup_thread (2075978)

4. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)

5. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)

6. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)

7. Upgrading to vCenter Server 5.5 best practices (2053132)

8. Investigating virtual machine file locks on ESXi/ESX (10051)

9. Permanent Device Loss (PDL) and All-Paths-Down (APD) in vSphere 5.x (2004684)

10. Unmounting a LUN or detaching a datastore/storage device from multiple VMware ESXi 5.x hosts (2004605)

11. Purging old data from the database used by VMware vCenter Server 4.x and 5.0.x (1025914)

12. Resetting the VMware vCenter Server 5.x Inventory Service database (2042200)

13. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206)

14. Troubleshooting Fusion virtual machine performance issues (1015676)

15. Restarting the Management agents on an ESXi or ESX host (1003490)

16. Installing or upgrading to ESXi 5.5 best practices (2052329)

17. Creating a persistent scratch location for ESXi 4.x and 5.x (1033696)

18. Migrating the vCenter Server database from SQL Express to full SQL Server (1028601)

19. Installing vCenter Server 5.5 best practices (2052334)

20. Powering off a virtual machine on an ESXi host (1014165)

How to remove linked clones or stale virtual desktops from the View Composer database

Today we have two new videos which demonstrate How to remove linked clones or stale virtual desktops from the View Composer database.

The two videos are actually two parts of one solution. Part 1 focuses on the procedures for the more recent versions of the VMware View and Horizon View products whereas Part 2 contains the necessary procedures for older versions of the products.

More information concerning the solution contained within the videos is documented in VMware Knowledge Base article Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112).

 

ALERT: Creating tenants and adding or deleting users fails in vCloud Automation Center when using vSphere SSO

VMware Support AlertVMware has become aware of an issue wherein:

  • Creating tenants fails and the System Exception error is displayed.
  • Adding or deleting users from tenants fails and the System Exception error is displayed.
  • Error messages appear in logs (details in KB)

Before upgrading to vCAC 6.0.1.2, you must patch your vSphere Single Sign-On (SSO) system.

For more information, see KB article: Creating tenants and adding or deleting users fails in vCloud Automation Center when using vSphere Single Sign-On 5.5.0 U1, 5.5.0 U1a, or 5.5.0 U1b (2081730)
.

Note: Any updates to this issue will be reflected in the aforementioned KB article. To be alerted when this article is updated, click Subscribe to Document in the Actions box on the KB article page.

Popular tweets

Here’s an interesting top 20 list. In the last 30 days, these were the tweets form our @vmwarekb account that got the most sharing from our customers. Perhaps you missed something on our list you’d be interested in.

Oh, and if you don’t follow us on Twitter, why not?

How to restart the Management agents on a VMware vSphere ESXi or ESX host
Poor network performance when using VMXNET3 adapter for routing in a Linux guest operating system (2077393)
Configuring the ESXi host with Active Directory authentication
Configuring the ESXi host with Active Directory authentication (2075361)
ESXi host initiates ARP Broadcast storm to NFS server (2080034)
Veeam virtual machine backups fail with the error: The host is not licensed for this feature (2080352)
Downgrading device drivers in VMware ESXi 5.x (2079279)
ESXi 5.5 … purple … screen error:#PF Exception 14 in world 33426: vmkeventd IP 0x418002c71507 addr 0×0 (2061842)
Storage Controllers previously supported for VSAN that are no longer supported (2081431)
VMware ESXi 5.1, Patch Release ESXi510-201406001 (2077640)
VM loses network connectivity during migration … in vCNS 5.1.4 and 5.5.2 and NSX for vSphere 6.0.4 (2080479)
Copying a file is slow on HTTP connections in vCenter Server (2081624)
VMware ESXi host in the vSphere Distributed Switch (vDS) are out of sync (2081052)
Preparing Windows 2008 R2 SP1 Server as a desktop to be deployed by Horizon DaaS (Desktone) (2080765)
Adding an Integrated Active Directory (IWA) Identity Source without the vSphere Web Client for vCenter SSO (2063424)
Upgrade paths and product compatibility for PowerCLI versions that feature OpenSSL security fixes (2082132)
Upgrading VMware vCenter Server 5.5 to a 5.5.x version using Simple Install fails (2074676)
VMware ESXi 5.1, Patch ESXi-5.1.0-20140604001-standard (2077642)
Dell EqualLogic Multipathing Extension Module (MEM) in View environments storage performance degradation (2078451)
Booting the ESXi host fails at Initializing scheduler (2077712)

How to restart the Management agents on a VMware vSphere ESXi or ESX host

In this video we demonstrate how to restart the management agents running on a VMware vSphere ESXi or ESX host.

For troubleshooting purposes, it may be necessary to restart the management agents on your ESXi or ESX host. This video tutorial goes through the steps that you will need to take in order to restart the management agents (mgmt-vmware and vmware-vpxa) directly on the vSphere ESXi or ESX host server.

For additional information, see VMware Knowledge Base article
Restarting the Management agents on an ESXi or ESX host (1003490).

Top 20 Articles for June 2014

Here is our Top 20 KB list for June 2014. This list is ranked by the number of times a VMware Support Request was resolved by following the steps in a published Knowledge Base article.

1. VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing and E1000DevRx (2059053)

2. An ESXi 5.5 host fails with a purple diagnostic screen and the error: hpsa_update_scsi_devices (2075978)

3. Purging old data from the database used by VMware vCenter Server 4.x and 5.0.x (1025914)

4. Installing async drivers on VMware ESXi 5.0, 5.1, and 5.5 (2005205)

5. Guest customization runs repeatedly on virtual machines deployed to ESXi 5.1 host build 1743533 (2078352)

6. Unmounting a LUN or detaching a datastore/storage device from multiple VMware ESXi 5.x hosts (2004605)

7. Re-pointing and re-registering VMware vCenter Server 5.1 / 5.5 and components (2033620)

8. Installing Windows in a virtual machine using VMware Fusion Easy Install (1011677)

9. Upgrading to vCenter Server 5.5 best practices (2053132)

10. Restarting the Management agents on an ESXi or ESX host (1003490)

11. Determining Network/Storage firmware and driver version in ESXi/ESX 4.x and ESXi 5.x (1027206)

12. Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112)

13. Permanent Device Loss (PDL) and All-Paths-Down (APD) in vSphere 5.x (2004684)

14. Installing or upgrading to ESXi 5.5 best practices (2052329)

15. Troubleshooting Fusion virtual machine performance issues (1015676)

16. Resetting the VMware vCenter Server 5.x Inventory Service database (2042200)

17. Resolving OpenSSL Heartbleed for ESXi 5.5 – CVE-2014-0160 (2076665)

18. Installing VMware Tools in a Fusion virtual machine running Windows (1003417)

19. Broadcom 5719/5720 NICs using tg3 driver become unresponsive and stop traffic in vSphere (2035701)

20. Migrating the vCenter Server database from SQL Express to full SQL Server (1028601)