Effective support for your technical solutions extends beyond troubleshooting and issue resolution. That’s why we’re bringing back our Global Support Tech Summit this fall to provide you with an enhanced support experience.
Join us from October 3-4 in Broomfield, Colorado, at the Renaissance Boulder Flatiron Hotel to meet and learn from our Global Support experts. You’ll have the opportunity to attend our informative keynote and breakout technical sessions, meet with experts one-on-one, connect with like-minded IT professionals, and more — receiving valuable, tactical guidance from VMware Support team members.
“The information coming from the Senior Technical Support Engineers is just phenomenal,” said Senior Global Program Manager, Global Support Amy Agnew. “I’ve seen customers mesmerized by the expanded conversations you never get to have during a typical support experience.”
Still wondering whether you should come? Here are five reasons you’ll want to head to Colorado.
Reason # 1 – Hear from our world-class keynote speakers
On the first day of the Global Support Tech summit you will hear from Pankaj Purwar, Senior Director of Digital Customer Experience and Success, and Swapnil Hendre, Senior Director of Network and Multi-Cloud Services in our kick-off our general session..
An eight-year VMware veteran, Pankaj leads VMware’s global IT enterprise application team. He drives business engagement and develops effective customer experience strategies for VMware’s valued customers.
Swapnil joined VMware in 2010 as a Solutions Architect and later served as Director of Solutions Engineering and Design. Last fall, he transitioned into his current role as Network and Multi-Cloud Services leader, heading VMware’s network modernization and multi-cloud journey.
In their keynote, Pankaj and Swapnil will show how VMware successfully modernized VMware Customer Connect, a mission-critical application customers use to evaluate VMware products and manage their technology lifecycle needs. They’ll demonstrate best practices for building a modern application platform, modernizing legacy applications, and rearchitecting for multi-cloud and containerized applications. They’ll also walk you through the transformation challenges their teams faced and the insights they gained.
Our second general session, presented the following day, will be given by Blair Doyle, Senior Director, VMware Skyline Product Management. Have you ever heard an ounce of prevention is worth a pound of cure? Join Blair and learn how Skyline Advisor Pro’s proactive insights can save you time, money, and headaches. The service has scaled to support more than 10 of VMware’s most strategic products and has helped customers detect and remediate nearly 200 million potential issues proactively before they had the chance to negatively impact our customer’s VMware environments. Learn what Skyline Advisor is, how it works, and hear about how users of VMware Skyline Advisor Pro are spending less time fighting fires and more time on running their business.
Reason #2 – Join informative breakout sessions
You can also add plenty of exciting, in-depth breakout sessions to your schedule. These sessions cover everything from your crucial VMware solutions, such as VMware vSphere and VMware vSAN, to securing your environment and optimizing your support experiences. Check out a few of these sessions below:
- So you managed to get Ransomed. The race against time to secure: Ransomware is on every security and IT professional’s list of worst nightmares. The VMware Security Response Center will show you the ins and outs of product security and the steps you can take to be prepared before an incident occurs.
- All things considered, “vSAN”: Hear from a VMware vSAN expert and learn how to overcome common challenges, streamlining your day-to-day management of vSAN storage-driven clusters.
- General Kubernetes and CI/CD Crash Course: Are you a Kubernetes newcomer? Then this session is for you! Get up to speed on Kubernetes and the CI/CD software approach commonly used in conjunction with k8s.
“In these intimate sessions, the content that our team members have put together on their focus topic is more than we’re ever going to have the time to engage with the customer on during the regular support experience,” Agnew said. “It’s a more in-depth knowledge share.”
Reason #3 – Get insight on your VMware solutions at the Expert Bar
Have a question about your VMware solution? Leave it to the experts!
The Global Support Tech Summit Expert Bar will be open from 10:45 a.m. to 6:15 p.m. on both days of the event, so you have plenty of time to swing by with your questions. An expert specializing in your VMware solution will work with you one-on-one to understand your requirements and develop an effective workaround.
Reason #4 – Network with fellow IT professionals
Networking offers countless benefits to tech professionals, including valuable business relationships and new professional opportunities. In fact, 80% of working professionals consider networking essential to their career success, according to Apollo Technical Solutions.
There will be many chances to network with our experts and fellow IT pros at the Global Support Tech Summit. In addition to networking opportunities during and between sessions, you’ll have the chance to connect during our summit dinner that takes place on the first night of the event. Dinner attendees will also receive an exciting VMware goodie bag!
Reason #5 – Enhance your career development
What better way to further your career development than by learning from the best of the best?
At Global Support Tech Summit, you’ll gain insights and best practices from industry-leading support professionals who’ve seen it all while working with customers. Whether you’re a support professional or work in another part of IT, you’ll head home with plenty of valuable information you can start putting into practice immediately — strengthening your skills for today and tomorrow.
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Learn more about Global Support Tech Summit North America and secure your spot by registering today! We can’t wait to see you there.
If you’d like to stay at our hotel, please see the hotel information below:
Renaissance Boulder Flatiron Hotel
500 Flatiron Blvd.
Broomfield, CO 80021
