Zack Kielich is a Technical Marketing Manager at VMware whose experience ranges from support, sales, and technical marketing. He began his career in the ITSM space only to move into cloud computing where he's spent the majority of his career at VMware. Zack has focused most of his career on cloud provisioning and automation and is an expert in vCloud Automation Center and vCenter Orchestrator. Zack has been influential in bridging the gap between customer needs and VMware software functionality though his experience in the field and attention to customer use cases. He is also the owner and author of the vCAC focused blog vcacteam.info. He graduated from Long Beach State with a degree in Psychology with a focus on neuroscience.