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Automate Like A Service Provider With vRealize Automation – Part II

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In my previous post, we discussed adding automation and self-service provisioning to your existing IT services. In this blog post, I’ll share some suggestions to help make it a reality.   Mature the delivery of IT services Step 1: Identify the Service Analyze your ticketing system and determine which requests for IT services are fairly Read more...

Automate like a Service Provider with vRealize Automation – Part I

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From IT Operator to IT Service Provider Much of the industry narrative around cloud, positions public cloud services as the solution to bring agility, scale, and flexibility to today’s enterprises. In many cases, the assumption is that these benefits can only be realized through the consumption of services from one of the hyper-scale cloud providers Read more...