Employee Experience

Why is digital employee experience important?

The past two years have changed the way we work, live, and breathe. Collaboration in a distributed work environment is a complex affair that requires many different kinds of tools. At the same time, worldwide IT spending is projected to total $4.5 trillion in 2022, an increase of 5.1% from 2021, according to the latest forecast by Gartner, Inc. This makes me think of several questions.

First, is the abundance of tools that organizations are introducing to drive efficiency and collaboration actually inviting chaos? According to the 2021 Digital Etiquette Report by Adaptavist, technology can hinder productivity at times, with almost 45% of workers saying that they spend too much time navigating between tools to do their job efficiently, and the vast majority of workers (60%) agreeing that they are losing hours to “tool fatigue.”

Next, with all the technology investments, why is there digital friction and tool fatigue? I find that it’s a poor experience if I’m constantly flipping through applications to complete tasks or bogged down by cumbersome log-in processes.

Why is digital employee experience important? Digital employee experience (DEX) focuses on employees’ interactions with the technology we encounter in our jobs daily – i.e., our digital workspace – and ensuring that we have the flexibility to access any application, on any device, from any location.

So finally, what do organizations need to deliver an engaging and productive employee experience? They need a digital workspace, which is a way for employees to access any app on any device while balancing usability, security, and privacy. Then, they need the right tools for IT to measure the experiences they deliver, analyze trends, examine any issues that arise, and remediate issues quickly so employees can get back to work.

Allow us to show you. Please check out this video from my colleague, Christina Minihan, on how our Workspace ONE platform provides a comprehensive solution to reduce helpdesk costs, increase employee NPS, and enable great employee productivity.

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