Leveraging automation to improve user experience and security in the digital workspace is one of the most important concepts we’ve developed our Workspace ONE Intelligence service on. Our belief is that automation in Workspace ONE Intelligence helps drive better and faster decisions based on aggregating and correlating data from devices managed by Workspace ONE UEM, from apps using our Intelligence SDK, from access and identity data points through Workspace ONE Access, and third party threat feeds like CVE feeds and Workspace ONE Trust Network integrations. From Day 1, Workspace ONE Intelligence has provided out-of-the-box connectors for actions and notifications to services like ServiceNow and Slack. Today, we’re excited to launch the Workspace ONE Intelligence Automation Connector to help customers generate custom actions and notifications from Workspace ONE Intelligence to third party and internal systems that support REST API.
After data gets aggregated into Workspace ONE Intelligence, customers can set up automated actions directly within the existing connectors to ServiceNow and Slack. For example, if Workspace ONE Intelligence gets a signal that a user’s corporate mobile device is not in compliance with corporate standards, a Slack notification can be sent to the user’s device. A ServiceNow ticket can be opened up for IT to track a fix in bringing the user’s mobile device back to compliance. Now with the new Automation Connector, insights from Workspace ONE Intelligence can be used to create automations that connect to third party and internal tools, such as a home-grown ITSM or ticketing solution, to take action within those tools. Notifications can also automatically be pushed to these tools via the Automation Connector.
Let’s show you the Automation Connector in action. In this demo, Adam Hardy from our product management team walks us through how easy it is to set up a custom connection and create an automation that will take action in the new system that’s connected through the Automation Connector.
Extensibility is not only a key component of our Workspace ONE platform but also the Workspace ONE Intelligence service. With the Automation Connector now available, customers can take advantage by leveraging their existing systems with insights gathered from Workspace ONE Intelligence. To help get started with the Automation Connector, take a look at the Custom Connector User Guide. We also have sample Postman Collections available on our Sample Exchange at code.vmware.com. And for more information on Workspace ONE Intelligence, visit vmware.com/go/intelligence.
If you’re at VMworld 2019 Europe next week, be sure to attend our Workspace ONE Intelligence breakout sessions.