7 Questions Answered About VMware AirWatch & the Apple Device Enrollment Program

Claire Feeney

Author: Claire Feeney

Claire Feeney is a senior product marketing manager at VMware focused on mobility. Her love for reading and writing began at an early age, and she enjoys combining her passion for writing with her interests in mobile technology. An Apple enthusiast since she held her first click wheel iPod, she loves covering technology stories that highlight business transformation through business mobility. Claire graduated from the University of Georgia with a BBA in marketing.

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What is the Device Enrollment Program from Apple?

The Apple Device Enrollment Program provides a fast, streamlined way to deploy your corporate-owned Mac, iOS or tvOS devices. With a solution like VMware Workspace ONE, powered by VMware AirWatch unified endpoint management technology, IT can:

  • Customize device settings;
  • Activate and supervise devices over the air; and
  • Enable users to setup their own devices out of the box.

What IT challenges does the Device Enrollment Program help address?

The Device Enrollment Program solves several critical requirements for corporate-owned devices. First, organizations save time and money by eliminating high-touch processes for IT. DEP takes configuration time to zero. Deployment of corporate-owned devices with DEP means zero-touch configuration for IT, eliminates staging and automates device configuration.

Second, onboarding iOS or macOS devices is streamlined for users. Based on the settings IT configured, users are prompted through Setup Assistant (skipping through any unnecessary screens). Users only need to authenticate and don’t need to be tech savvy to get the content, apps and email they need on their smartphones.

Finally, supervising iOS devices over the air is possible with the DEP. With supervision, administrators have more control over the device and can disable features like AirDrop, the App Store and account modification. They can also enable features like password protection. Also, the MDM profile cannot be removed, which eliminates the possibility of un-enrollment to protect data and investments in devices and provides the best user experience possible.

What role does Workspace ONE and AirWatch play in Apple’s Device Enrollment Program?

To utilize the Device Enrollment Program, MDM capabilities like those part of Workspace ONE, powered by AirWatch, are required. AirWatch technology integrates with the Device Enrollment Program, enabling organizations to automatically import devices in the console based on order history. Then, administrators can easily configure settings, apply profiles, assign applications and set restrictions that will apply automatically when users unbox devices.

How can I join the Device Enrollment Program from Apple?

First, enroll with Apple and register your organization’s information to create an account and designate your administrators. Next, configure your device settings and Setup Assistant steps in the Workspace ONE console. You then can ship devices directly to your users.

For more information, check out Apple’s Device Enrollment Program Guide.

What are the device requirements for the Apple Device Enrollment Program?

The devices must be corporate-owned and purchased directly from Apple or through participating Apple Authorized Resellers.*

*The Device Enrollment Program may not be supported by all Apple Authorized Resellers and carriers.

Where is the Device Enrollment Program available?

The Device Enrollment Program is available in 34 countries: Australia, Austria, Belgium, Brazil, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, United Kingdom and United States.

What’s available for education with the Device Enrollment Program from Apple?

Both Apple and VMware give special consideration to unique education use cases. With Apple School Manager (ASM), Apple has delivered a central place for account creation, role definitions and content purchases. To support ASM, VMware designed a console section for education to setup mobile deployments and streamline management of teachers, students, classes, apps and more—whether you have a 1:1 or shared device deployment. After importing data from Apple School Manager, use AirWatch technology to:

  • Match devices with students or classes;
  • Assign applications (to users or devices); and
  • Configure the new Classroom application, allowing teachers to guide learning on iPads.

Students quickly choose the device with their photo displayed once their teacher has started the class.

Visit apple.com/business/dep/ and apple.com/education/it/ to learn more about the Device Enrollment Program.

Join the conversation on Twitter using #iOSinBusiness.

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