When the Maricopa County Sheriff’s Office (MCSO) was planning their new state-of-the-art 911 dispatch center, management knew it needed a next-generation end-user computing (EUC) system. As the fourth largest county in the United States with responsibility for 4 million citizens living in over 9,200 square miles in Arizona, MCSO had been struggling for years with its legacy EUC infrastructure.
With over 3,000 endpoints, IT needed to reduce the amount of equipment to make things more efficient. As dispatchers typically sit at different desks each day, they had been struggling to locate data stored on different PCs. They also needed to log in to multiple systems to access different applications. Too many computers were required to perform all of their critical tasks.
As a law enforcement agency, protecting confidential data is also one of their highest priorities. So leveraging virtual desktop infrastructure (VDI) to reduce the number of PCs and centralize their data and applications in the datacenter simply made sense.
After struggling to implement Citrix XenDesktop, MCSO decided to adopt VMware Horizon for their new state-of-the-art 911 dispatch center. Compared to the competition, Horizon was really easy to adopt. IT was able to implement Horizon and migrate from physical PCs without any interruption to their critical operations.
And since implementation, the system has fully met their expectations. Chip Lemons, the Senior Lead Systems Administrator found that “with Horizon I am able to keep my users productive, to protect our data and easily maintain our virtualized environment.”
To hear more about how the Maricopa County Sheriff’s Office was able to escape their legacy PC problems watch the video below:
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