Employee Experience

Socialcast unveils Chat for secure instant messaging and collaboration

This past August 3rd, Socialcast released its latest feature, Socialcast Chat, providing users with a reliable and secure instant messaging tool. The new Socialcast Chat is updated to deliver a more lightweight and responsive chat tool that customers can use daily for business communication. Socialcast Chat is derived from the trusted previous Private Message feature, and now provides a seamless flow between web and mobile devices.


Socialcast Chat ensures a secure form of communication within Socialcast that allows users to quickly message a person or group without displaying messages in the community stream. Messages are sent via mobile or desktop in real-time without delays, creating a quick and confidential way to communicate. The feature provides users the ability to privately initiate a chat with an individual or group, make decisions efficiently, and come to a resolution on business matters within seconds Because all conversations are held within your company’s private social network, all chats are archivable and searchable, providing a more secure way to communicate than other non-enterprise chat tools, such as text messaging or mobile messaging apps.

The new enhancements to Socialcast Chat include a chat menu on the right-hand side of the browser that displays an expanded list of favorite and recent chats, and chat filtering simply by typing names in the search bar. Users are able to access all chats on the list and receive conversation pop-ups, similar to familiar consumer instant messaging applications. Socialcast Chat is available to all communities on Socialcast.


Some highlighted features include the following abilities:

  • Add members, rename or leave a group chat
  • Hide a 1:1 chat
  • Change group chat photo in full conversation view
  • Infinite scroll and load of previous chat messages

Click here  to learn more about SocialCast, and here for documentation from our community administration team for more info on Socialcast Chat and feature updates.


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