VMware Horizon

VMworld 2012: Solving for Real Time Collaboration with Desktop Virtualization – Avaya and VMware Team Up

Guest post by Allan C. Mendelsohn, Strategic Marketing Director, Applications & Emerging Technologies, Avaya

Irwin Lazar of Nemertes Research recently published an article in TechTarget noting that over 64% of companies today have deployed some type of UC applications with another 23% evaluating or planning deployments in the coming year. In tandem, over half of these customers are implementing or evaluating VDI.

Now merging the best of both worlds to enable real time collaboration for virtual machines has always been a challenge. Especially given that with virtual desktops all application processing is typically done in the datacenter.  This also has made it incredibly difficult to support real-time unified communications at scale across distributed endpoints due to bandwidth requirements and the processing power required to package raw voice and video into IP.

Not anymore.

Avaya and VMware have teamed up to deliver a solution that will allow customers to effectively offload application processing of real time video and voice to the client device for optimized point to point media delivery. This solution pairs Avaya Aura with VMware View and ensures end-users will be able to leverage real-time voice, presence, IM and contacts, directory, conferencing and messaging in a virtual desktop session.

And because the processing is offloaded, this ensures that bandwidth consumption can be kept to a minimum and that desktop environments can scale on demand to support thousands of desktops across locations.

The next key challenge is what happens if the WAN goes down or something goes wrong in the data center.   Typically, the user would lose access to their applications, and now their communications.  In fact, the user would not be in a position to call IT for help.  Avaya has been thinking this through and has found a way to offer a survivability mode so you can still make and receive calls under such conditions. End users can also leverage low-cost Windows and Linux thin clients to access their desktop environment and IP telephony applications.

Are you considering VDI?  Have you thought about how you will run real-time UC applications in that environment?  We’d love to hear about your thoughts and plans.  Come by the Avaya booth (#1823) at VMworld this week to discover how Avaya Aura coupled with VMware View Business Process Desktop-will provide customers with a low-cost, highly scalable platform for running real time collaboration applications in their virtual desktops.   Come see this in action and find out how you can leverage this to increase customer satisfaction, grow revenues and profits, improve worker productivity and drive down costs.