The VMware Customer Experience and Success teams are committed to bringing customers like you the best possible experience with VMware technology. I’m thrilled to share with you the latest enhancements to our VMware Customer Connect Success™ experience for VMware Success 360 customers. These upgrades help customers meet strategic objectives and realize maximum value from their VMware investments Here is a rundown of what’s new.
Need a refresher? Check our initial Connect Success announcement.
Interactive Success Plan tracking
VMware Success 360 customers can now use the Connect Success portal to monitor and engage with specific tasks in their Success Plan across their objectives. Your Success Executive can collaborate with you to map the optimal route to move your technology initiatives forward. Success Plans track technical capabilities and activities, milestones and responsible stakeholders, and offers Adoption Guidance, workshops and digital learning recommendations.
Adoption Guidance resource library
For the first time, VMware Success 360 customers can access and consume self-service Adoption Guidance materials directly through Connect Success in the VMware Customer Connect ™ portal. Adoption Guidance addresses a variety of challenges you may face, from onboarding and adoption to consumption and optimization. This new resource library is full of videos, whitepapers and on-demand enablement sessions to guide you on your technology transformation journey.
Success Plan sharing and permissions
VMware Success 360 customers can now easily grant and manage access to their organization’s Success Plan. All it takes is an email address to grant access to colleagues. Invited colleagues will have a member role and will be able to access the Success Plan at any time.
Here is a demo of the features that are now available:
Hear more at VMworld
Join Meenu Agarwal, SVP VMware Customer Success, in the breakout session titled – Empower Yourself with Simpler, Faster Experiences Tailored to Your Needs [IC2685]. Add this session to your schedule to learn how VMware’s global Customer Success organization empowers you to realize value and achieve outcomes faster with our products and services. You’ll also hear Mohanad Alderaan, Head of Infrastructure Services at Al-Rajhi Bank, speak about the incredible impact VMware Success 360 has had on their business. With differentiated in-person and digital experiences, access to experts, proactive AI-driven support, and more, we can help you move quickly into a multi-cloud, modernized app environment. See a demo of the customer experience platform, VMware Customer Connect.
Looking ahead to future releases
We are continuously improving how customers engage with VMware. We strive to deliver a best-in-class digital experience for customers, and customer feedback is the foundation of our development of VMware Customer Connect. Join our Pacesetter Program to engage with our design team and tell us what you find most valuable.
Check out the Pacesetter Program flyer to learn how to participate. Space is limited and availability is on a first come, first served basis. Join today!