Customer Success VMware Customer Connect

Announcing VMware Customer Connect Success™

I’m thrilled to share we have extended VMware Customer Connect to now include VMware Connect Success.  It is the newest digital experience within VMware Customer Connect exclusively for our VMware Success 360™ customers.

What is VMware Success 360?

It is VMware’s comprehensive success offering that guides customers through all the stages of their journey with VMware solutions.  It provides a consistent way of working with VMware that helps customers continually realize value and achieve outcomes faster from their investments.  The core components include Success Planning, Adoption Guidance and Workshops, Digital Learning and Dedicated and Proactive Support. Check it out on VMware.com or watch the animated video to learn more.

On-Demand Access to Success Plans

Connect Success allows VMware Success 360 customers to view their Success Plan on-demand and track progress in achieving their outcomes. Previously, Success Plans were provided offline as a snapshot in time directly to customers.  This new digital Success Plan is a living dashboard that is continuously updated as our customers make progress in their strategic initiatives. Connect Success provides instant access to the Success Plan’s objectives and tasks that monitor responsible stakeholders, due dates and mutually agreed-upon metrics that keep teams accountable.

Looking ahead to future releases

While on-demand Success Plans are an essential component of Connect Success, there are more features under consideration for future releases around Adoption Guidance, health insights and more.  We are continuously improving how our customers engage with VMware.  

Customer feedback is the foundation of VMware Customer Connect. Join our Pacesetter Program for an opportunity to engage with our design teams and tell us what you find most valuable. Visit us on VMware.com to learn how you can participate.  Space is limited and availability is on a first-come, first-served basis.  Join now to become a Pacesetter!

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