We’re thrilled to announce a significant change that reflects our commitment to making VMware Fusion and VMware Workstation more accessible than ever. Starting November 11, 2024, these powerful desktop hypervisor products will be available for free to everyone—commercial, educational, and personal users alike.
What’s changing and what does this mean for current subscribed customers?
Effective immediately, both VMware Fusion and VMware Workstation will transition away from the paid subscription model, meaning you can now utilize these tools without any cost. The paid versions of these offerings – Workstation Pro and Fusion Pro – are no longer available for purchase.
If you’re currently under a commercial contract, you can rest easy knowing that your agreement will remain in effect until the end of your term. You will continue to receive the full level of service and enterprise-grade support as per your contract. Our commitment to maintaining high standards of support remains unchanged throughout your contract duration.
How do these changes impact Desktop Hypervisor’s current support and features?
The free version will include all the features you’ve come to rely on from the paid version. You’ll have the tools necessary to successfully complete your projects without compromise.
For our customers with active support agreements, you will still have access to support through our standard channels—whether via our support portal or by contacting our support team directly. Once your current contract concludes, you can continue using the product. However, please note that support ticketing for troubleshooting will no longer be available. All users will have access to a wealth of online resources, including documentation, user guides, and community forums, to assist you in making the most of your desktop hypervisor experience.
The Free Tier Support Model
For new users joining us under the free model, we’re providing a robust support ecosystem designed to help you succeed:
- Community Access: Join a growing community of users to share insights, tips, and solutions.
- Extensive Product Documentation: Our detailed documentation ensures you have all the information you need to maximize the use of our tools.
- Knowledge Base Articles: Access a rich library of articles covering everything from troubleshooting to advanced features.
The Road Ahead
Here’s how we’re ensuring continued innovation and alignment with customer needs:
- Continued Investment: We’re actively investing in new features, usability improvements, and other valuable enhancements.
- Product Stability and Quality: Our engineering teams are committed to maintaining our high standards for stability, with timely updates and reliable performance.
- Customer-Centric Growth: A broader user base enables us to gather valuable insights, helping us optimize our offerings and deliver even greater value.
Looking Forward
This transition opens up exciting possibilities for collaboration, feedback, and growth within our user community. We’re eager to see how our products will empower both new and existing customers. Thank you for being part of our journey, and stay tuned for more updates as we continue to evolve to better meet your needs!
For more information on this news and for additional information and resources on the services under VMware Desktop Hypervisor, please visit our product page and FAQ at https://www.vmware.com/products/desktop-hypervisor/workstation-and-fusion
