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Oracle on VMware Support Policy – Metalink Note 249212.1

At the 2019 Oracle Open World conference, the week of Sept 16, 2019 , Oracle and VMware announced a new strategic alliance which resulted in Oracle becoming a member of the VMware Cloud Partner Program (VCPP) by offering the VMware Cloud Foundation based product names “Oracle Cloud VMware Solution” (OCVS) , sold by Oracle and its partners.  More details on the VMware Oracle partnership can be found here. Congratulations to all Oracle and VMware personnel who worked for many months to ensure that Oracle on VMware customers could continue to run these world leading products in tandem.

The 2nd part of this strategic alliance was an updated agreement for enhanced support for Oracle products running on VMware Environments running on Oracle Supported Computing Environments which was the landmark change made to the Metalink/MyOracleSupport.com note 249212.1.

Since then the Metalink Not 249212.1 has undergone further changes. This blog attempts to capture all changes to the Note 249212.1 for education purposes.

 

 

 

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Further changes made as of November 12, 2021

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Oracle Corporation has further updated its Metalink/MyOracleSupport.com note 249212.1 describing the mutual support of running Oracle on VMware  platform. The updated text , as of Nov 12, 2021 , from the Metalink/MyOracleSupport.com note 249212.1 is shown as below:

 

Oracle customers with an active support contract and running supported versions of Oracle products will receive assistance from Oracle when running those products on VMware virtualized environments.

If Oracle identifies the underlying issue is not caused by Oracle’s products or is being run in a computing environment not supported by Oracle, Oracle will refer customers to VMware for further assistance and Oracle will provide assistance to VMware as applicable in resolving the issue.

For Oracle Real Application Clusters (RAC), the support policy discussed in this note only applies to on-premises deployments. For Non-Oracle Public Cloud-based deployments of Oracle RAC, refer to My Oracle Support Note 2688277.1 “Oracle Database Support for Non-Oracle Public Cloud Environments”.

This support policy does not affect Oracle or VMware licensing policies.

NOTE: Only Single Instance Oracle Database is supported on Oracle Cloud VMware Service (OCVS).

 

 

Screenshot of recently updated Metalink Note 249212.1 , as of Nov 12, 2021 is as below (with the date changed shown at the right of the illustration)

 

 

 

 

 

 

Screenshot of recently updated Metalink Note 249212.1 , as of Nov 12, 2021 is as below (text only)

 

 

 

 

 

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History of Metalink Note 249212.1 changes

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October 10 , 2019

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As of October 10 , 2019, following the Oracle Open World 2019 announcements , changes were made to the Metalink/MyOracleSupport.com note 249212.1 as shown below.

 

Oracle customers with an active support contract and running supported versions of Oracle products will receive assistance from Oracle when running those products on VMware virtualized environments.

If Oracle identifies the underlying issue is not caused by Oracle’s products or is being run in a computing environment not supported by Oracle, Oracle will refer customers to VMware for further assistance and Oracle will provide assistance to VMware as applicable in resolving the issue.

This support policy does not affect Oracle or VMware licensing policies.

NOTE: For Oracle Real Application Clusters (RAC), Oracle will only accept Service Requests as described in this note on Oracle RAC 11.2.0.2 and later release.

 

Screenshot of updated Metalink Note 249212.1 , as of October 10 , 2019 can be found below

 

 

https://support.oracle.com/epmos/faces/DocumentDisplay?id=249212.1

 

Also as per the updated Metalink document 249212.1 , the entire clause about reproducing the issue on another physical platform has been removed.

The previous language had been considered somewhat vague by some customers who should now be confident that Oracle will, as stated in the note support their Oracle products running on VMware virtualized environments.

 

 

 

 

 

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Previous to October 10 , 2019

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Previous existing version of the Metalink note 249212.1, as of Sept 23, 2019 can be found below.