Yesterday, I let you know that that we had hit some snags in getting VMware Workstation 7 into your hands.
I want to apologize again for the poor experience many of you had trying to purchase VMware Workstation 7 or a VMware Workstation 7 upgrade yesterday. Bottom line, we saw even more demand than anticipated and the VMware upgrade portal had problems keeping up with the demand!
The VMware team has been working around the clock to troubleshoot and address the issues you encountered yesterday. We made a number of key changes to resolve the problems around purchasing and upgrading to VMware Workstation 7 and the upgrade portal has been improved to resolve the key issues.
Improved Upgrade Portal Open for Business
Upgrades from VMware Workstation 5 or VMware Workstation 6 to VMware Workstation 7 cost $99 and they are available today from the VMware Online Store.
For qualified students and teachers, VMware Workstation 7 Academic Upgrades are priced at $59 and they are available from the VMware Academic Store
Addressing Questions and Fixing the Remaining Issues
I bought VMware Workstation 7 from the VMware Online Store and was promised a free upgrade…
I sincerely apologize for the delay in getting you your free upgrades in time for the launch. We planned to deliver your free upgrades yesterday, but we encountered some problems that delayed this temporarily. We are resolving the issues and it is currently our plan to send out e-mail notifications with free upgrade fulfillment information by the end of the week.
In the meantime, please download the VMware Workstation 7 trial to get up and running today. Once you receive your VMware Workstation 7 free upgrade fulfillment e-mail, you will just need to retrieve your final VMware Workstation 7 license and enter it into your already installed VMware Workstation 7 software.
What if I bought VMware Workstation 6 from a VMware reseller or distributor in October, how do I get my free downloadable upgrade?
If you bought VMware Workstation 6 from a VMware reseller or distributor in October, you need to go to the VMware Workstation Technology Guarantee website, fill out the online form and mail in or fax your proof of purchase of VMware Workstation 6. Free downloadable VMware Workstation 7 upgrades will take up two weeks to deliver after receiving a valid proof of purchase.
In the meantime, please download the VMware Workstation 7 trial to get up and running today. Once you receive your VMware Workstation 7 free upgrade fulfillment e-mail, you will just need to retrieve your final VMware Workstation 7 license and enter it into your already installed VMware Workstation 7software.
I purchased an upgrade but did not receive an e-mail with my VMware Workstation 7 serial number…
Go to the VMware License Portal to retrieve your VMware Workstation 7 serial number.
1. Log into the VMware License Portal with your VMware account to retrieve your VMware Workstation 7 serial number/activation key.
2. If you are already running a trial of VMware Workstation 7, you can enter your activation key/serial number by choosing (Help->Enter Serial Number) from the VMware Workstation menu bar.
3. Otherwise, Download VMware Workstation 7. Install VMware Workstation 7 and enter your new license key during installation and you’re all set.
I purchased an upgrade but my e-mail didn’t include a VMware Workstation 7 serial number…
We have fixed this issue for most customers that hit this problem and you can go to the VMware License Portal to retrieve your VMware Workstation 7serial number.
1. Log into the VMware License Portal with your VMware account to retrieve your VMware Workstation 7 serial number/activation key.
2. If you are already running a trial of VMware Workstation 7, you can enter your activation key/serial number by choosing (Help->Enter Serial Number) from the VMware Workstation menu bar.
3. Otherwise, Download VMware Workstation 7. Install VMware Workstation 7and enter your new license key during installation and you’re all set.
We have about 100 more customers left with this problem and we expect to finish those fixes by mid day tomorrow. If you are one of these customers, you should be able to retrieve your VMware Workstation 7 upgrade license from the VMware License Portal tomorrow afternoon.
My business bought VMware Workstation 7 with (Silver / Gold / Platinum) Support, when do I get the upgrade?
If you have an active support contract, you will receive a free downloadable VMware Workstation 7 upgrade for your covered licenses. Your VMware account has been updated with your new VMware Workstation 7 licenses and e-mail notifications will be sent out by Friday evening to retrieve your VMware Workstation 7 licenses.
You can retrieve your VMware Workstation 7 licenses from the VMware License Portal.
1. Log into the VMware License Portal with your VMware account to retrieve your VMware Workstation 7 serial number/activation key.
2. If you are already running a trial of VMware Workstation 7, you can enter your activation key/serial number by choosing (Help->Enter Serial Number) from the VMware Workstation menu bar.
3. Otherwise, Download VMware Workstation 7. Install VMware Workstation 7and enter your new license key during installation and you’re all set.
Thanks again for your patience and ongoing support
We worked hard to resolve the problems so you can get VMware Workstation 7 now. We are sorry for any issues you may have encountered.
We hope you enjoy VMware Workstation 7 as much as we enjoyed creating it!
Pat Lee
Director, Personal Desktop Products
VMware
.
