Blog 3 – series predecessors: VMTN Global Forums, 7 Ways to Gain Points
VMware Technology Network is a communities’ platform comprised of 3.2 million members and only three, as of today, can boast that they host this badge on their profile.
What makes these 3 users remarkable? They are a part of VMware’s Global Services team – they are Knowledge Champions* – and they have integrated into the VMTN ecosystem to spread that knowledge to whoever is in need. These users are committing time to ensure that any query that is not addressed with peer-to-peer support within a reasonable window receives the attention it needs to reach a resolution.
*At VMware, the title of Knowledge Champion is given to those responsible for coordinating with engineering and the technical support team to publish accurate internal and external knowledge base articles. Communities is a hot bed for content – as they support VMTN, VMTN inspires them!
Meet 3 of the great reasons VMTN should be your go-to site for VMware support:
Knowledge Champion: @AishR
IT experience of 10 years, where she worked as an SE on various domains – hardware and software. She is passionate about resolving customer queries and validating technical documents.
Main VMware areas of Interest: Virtualization, Networking, Data center technology
Technical Certifications: VCA-5, VCP-5
Other Certifications: Six sigma Green belt, Certified Scrum Master
Fun fact: Dancing makes one smarter and it worked for me 😊
Knowledge Champion: @mhampto
Previously a TSE in the Sysops group prior to being a Knowledge Champion.
Main VMware areas of interest: certifications, and history
Technical Certifications: VCP4 and 5, six in progress. Specialize in vSphere (ESXi, vCenter Server)
Fun fact: Enjoys riding motorcycles in the Rockies
Knowledge Champion: @parmarr
Rahul spent 7 years in the Support Industry, working on product releases, content editing, and the VMware Licensing Support Team, before joining the Knowledge Experience team.
Main VMware areas of interest: licensing & account management
Technical Certifications: VCA-5, VSP, VTSP, Working on VCP-6
Fun fact: People friendly 😊 I like to meet and know new people.
We’re happy to welcome these folks on board as catalysts for customer success. Follow them on communities to track their progress, message them to welcome them to our thriving community ecosystem, and follow @VMTNcommunity on Twitter for updates on the program.
And don’t forget to bookmark communities in your browser: VMTN Communities.