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Improved VMware Fusion Upgrade Portal Now Open For Business

Yesterday, I let you know that that we had hit some snags in getting VMware Fusion 3 into your hands.

I want to apologize again for the poor experience many of you had trying to purchase VMware Fusion 3 or a VMware Fusion 3 upgrade yesterday. Bottom line, we saw even more demand than anticipated and the VMware upgrade portal had problems keeping up with the demand!

The VMware team has been working around the clock to troubleshoot and address the issues you encountered yesterday. We made a number of key changes to resolve the problems around purchasing and upgrading to VMware Fusion 3 and the upgrade portal has been improved to resolve the key issues.

Improved Upgrade Portal Open for Business

VMware Fusion 3 Upgrades and VMware Fusion 3 Academic Upgrades Available for Purchase

Upgrades from previous versions of VMware Fusion to VMware Fusion 3 cost only $39.99 and they are available today from the VMware Online Store.  

For qualified students and teachers, VMware Fusion 3 Academic Upgrades are priced at $19.99 and they are available from the VMware Academic Store.

Addressing Questions and Fixing The Remaining Issues

I bought VMware Fusion 2 from the VMware Online Store and was promised a free upgrade…

I sincerely apologize for the delay in getting you your free upgrades in time for the launch. We planned to deliver your free upgrades yesterday, but we encountered some problems that delayed this temporarily. We are resolving the issues and it is currently our plan to send out e-mail notifications with free upgrade fulfillment information by the end of the week. 
  
In the meantime, please download the VMware Fusion 3 trial to get up and running today. Once you receive your VMware Fusion 3 free upgrade fulfillment e-mail, you will just need to retrieve your final VMware Fusion 3 license and enter it into your already installed VMware Fusion 3 software.

What if I bought VMware Fusion 2 at a retailer or other online store in October, how do I get my free downloadable upgrade?

If you bought VMware Fusion 2 from a retail or other online store, you need to go to the VMware Fusion Technology Guarantee website, fill out the online form, and mail in or fax your proof of purchase of VMware Fusion 2. Free downloadable VMware Fusion 3 upgrades will take up two weeks to deliver after receiving a valid proof of purchase.

In the meantime, please download the VMware Fusion 3 trial to get up and running today. Once you receive your VMware Fusion 3 free upgrade fulfillment e-mail, you will just need to retrieve your final VMware Fusion 3 license and enter it into your already installed VMware Fusion 3 software.

I purchased an upgrade but did not receive an e-mail with my VMware Fusion 3 serial number…

Go to the VMware License Portal to retrieve your VMware Fusion 3 serial number.

  1. Log into the VMware License Portal with your VMware account to retrieve your VMware Fusion 3 serial number/activation key.
  2. If you are already running a trial of VMware Fusion 3, you can enter your activation key/serial number by choosing “License” from the “VMware Fusion” menu in VMware Fusion 3.
  3. Otherwise, Download VMware Fusion 3. Install VMware Fusion 3 and enter your new license key during installation and you’re all set.

I purchased an upgrade but my e-mail didn’t include a VMware Fusion 3 serial number…

We have fixed this issue for most customers that hit this problem and you can go to the VMware License Portal to retrieve your VMware Fusion 3 serial number.

  1. Log into the VMware License Portal with your VMware account to retrieve your VMware Fusion 3 serial number/activation key.
  2. If you are already running a trial of VMware Fusion 3, you can enter your activation key/serial number by choosing “License” from the “VMware Fusion” menu in VMware Fusion 3.
  3. Otherwise, Download VMware Fusion 3. Install VMware Fusion 3 and enter your new license key during installation and you’re all set.

We have about 100 more customers left with this problem and we expect to finish those fixes by mid day tomorrow. If you are one of these customers, you should be able to retrieve your VMware Fusion 3 upgrade license from the VMware License Portal tomorrow afternoon.

What if I bought VMware Fusion 2 with the 12-month Subscription option?

If you have an active subscription only contract (purchased 12 months ago or less), you receive a free downloadable VMware Fusion 3 upgrade. Your VMware accounts have been updated with your new VMware Fusion 3 license and e-mail notifications are being sent out this evening.

You can retrieve your VMware Fusion 3 licenses from the VMware License Portal.

  1. Log into the VMware License Portal with your VMware account to retrieve your VMware Fusion 3 serial number/activation key.
  2. If you are already running a trial of VMware Fusion 3, you can enter your activation key/serial number by choosing “License” from the “VMware Fusion” menu in VMware Fusion 3. 
  3. Otherwise, Download VMware Fusion 3. Install VMware Fusion 3 and enter your new license key during installation and you’re all set.

My business bought VMware Fusion 2 with the Site Support, when do I get the upgrade?

If you have an active Site Support contract (purchased 12 months ago or less), you receive a free downloadable VMware Fusion 3 upgrade for your covered licenses. Your VMware account has been updated with your new VMware Fusion 3 licenses and e-mail notifications are being sent out this evening to retrieve your VMware Fusion 3 licenses.

You can retrieve your VMware Fusion 3 licenses from the VMware License Portal.

  1. Log into the VMware License Portal with your VMware account to retrieve your VMware Fusion 3 serial number/activation key.
  2. If you are already running a trial of VMware Fusion 3, you can enter your activation key/serial number by choosing “License” from the “VMware Fusion” menu in VMware Fusion 3. 
  3. Otherwise, Download VMware Fusion 3. Install VMware Fusion 3 and enter your new license key during installation and you’re all set.

Thanks again for your patience and ongoing support

We worked hard to resolve the problems so you can get VMware Fusion 3 now. We are sorry for any issues you may have encountered.

We hope you enjoy VMware Fusion 3 as much as we enjoyed creating it!

Pat Lee

Director, Personal Desktop Products

VMware

This entry was posted in Uncategorized on by .

About Pat Lee

Pat Lee is the Senior Director, Remote Experience for VMware Desktop and Application products. The Remote Experience team is responsible for 3D graphics, remote display protocols, remote device access, desktop clients, thin clients, web clients, and mobile clients.

8 thoughts on “Improved VMware Fusion Upgrade Portal Now Open For Business

  1. Karl Heinz Kremer

    What about upgrade coupon codes? I’ve received mine because of participation in the beta program. My code however gets rejected. Is this going to get fixed as well? Do I need a different code? I would appreciate a reply – either here or via email.
    Thanks.

    Reply
  2. Jim Gaynor

    I’m in the same place as Karl – the code I received via email for being part of the beta is currently rejected as invalid.

    Reply
  3. Pavel Tsurbeleu

    I bought VMware Fusion2 license from VMware Online Store this year in June and would like to ask: Am I eligible to receive free upgrade mentioned in that note?
    I haven’t remember whether I saw the free upgrade promise during the purchase… but definitely would like to have a chance to obtain one.
    Thanks.

    Reply
  4. j.castleton

    I purchased VMWare Fusion2 from AmazonUk in September 2009.
    Am I eligible to a free upgrade to Version 3
    Thanks

    Reply
  5. Larry West

    Does anyone work in sales at VMWare?
    I tried to place an order for upgrade several times on Nov 17th, but the site failed, with no details (using OSX + Safari).
    I tried to send a message to Sales with another web page, but, it *required* me to specify a state — despite the zip code being specified — and *failed* to provide any choices for the “State” drop down.
    So I left a detailed phone message, repeating my contact info slowly, several times, and a day and a half later, no response.
    Perhaps part of what made the October response “overwhelming” was sheer bone-headed web design, and lack of attention to detail (like checking phone messages)?
    Which says nothing at all about the technology, just the marketing side of a company unaccustomed to retail.

    Reply
  6. dvd

    Hello, this is my web page, you are welcome to come, will give you rewarding.
    http://www.dvdsonsales.com

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  7. Avatar download

    I purchased VMWare Fusion2 from AmazonUk in September 2009.
    Am I eligible to a free upgrade to Version 3?

    Reply
  8. Douglas

    Hi

    I had my mac mini upgraded to Yosemite. I apparently have VmWare fusion 4.1.4. where do I find the serial number/license key to upgrade?

    Thanks.

    Reply

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