The latest addition to VMware Edge
Network Intelligence, the Client App, monitors network performance for
people working from home or anywhere. It’s designed to give you a full view of
the network and services that enable your devices to connect to business
applications.
Watch the demo video, then read on to learn why and how to
download the Client App today.
Challenges of a distributed workforce
Employees expect their organizations to empower them to work
from anywhere. A strong plan to pivot to remote work is critical to maintaining
employee engagement and meeting business goals, but the change can create
significant problems for IT departments. Business leaders are tasked with
finding solutions that help overcome these problems and allow the business to experience
the benefits of work-from-anywhere, while minimizing the drawbacks.
Implemented correctly, work-from-home enablement can help
companies and employees evolve to be more agile and productive. However, it is
more difficult to support a user on a home or mobile network, because the
infrastructure components are not completely within the enterprises’ control.
IT teams are still figuring out how to extend their operational models to make employees
more productive without sacrificing user experience. Their issues include:
Understand the overall user experience when accessing applications (e.g. uptime, response time, quality of experience)
Isolate faults and figure out if an issue is with an application, with an employee’s LAN, with the WAN, or someplace else
Empower employees to resolve issues that are outside the scope of enterprise IT, i.e., issues with their broadband service provider or a home Wi-Fi network.
Client App: Extending Edge Network Intelligence to employees
VMware Edge Network Intelligence, part of VMware
SASE™, is an AIOps solution that provides visibility into end-user and IoT
device performance when these devices access apps in the cloud, on-premises or
both. Edge Network Intelligence can provide valuable insights into performance
data from the network side, but organizations also see value in diagnosing and
resolving problems from the end user’s side.
The Client App is an additional data-source that can be
installed on end-user devices to collect performance metrics from the client
perspective, and to run on-going synthetic tests to measure performance of
Wi-Fi, Internet and VPN connections, and audio/video call quality. With the
Client App, organizations can:
Proactively address last hop Wi-Fi connectivity issues experienced by problematic clients
Correlate the data from the Client App and other Edge Network Intelligence data sources to provide a holistic view that can help with fault isolation and root cause analysis
Gain actual insights into the client experience with data correlated across the entire network
Access a wide range of client information from the Wi-Fi driver, to CPU utilization, battery health to client signal-to-noise ratio
When employees can work anywhere, it is critical for
companies to provide resources to overcome potential new problems. The Client
App is designed to give workers a full view of the network and services that
enable their devices to connect to business applications. Users are given a
summary-level page, with the ability to find more detailed information. That
information is not only useful in expediting problem resolution, but also
allowing IT to understand pervasive issues with an application, LAN/WLAN,
Internet provider, or VPN.
The Client App collects performance data that comes from the
user device. By identifying network issues employees are experiencing accessing
critical applications from their remote workspace, organizations can continue
to improve their employees’ end-user experience by acting on insights derived
from Edge Network Intelligence and the Client App. A decrease in potential
downtime leads to an increase in potential productivity. Keeping employees
connected to the business is a core determinant of which companies will adapt
and thrive in a virtual-heavy business environment.
Client App enables the Anywhere Workspace
VMware Edge Network Intelligence has been enabling companies
to create an even better experience for their remote employees and giving IT
valuable insight into the network edge. Now, the Client App plays a key role in
extending the effectiveness of Edge Network Intelligence by giving workers the
ability to better monitor their home network and other remote locations’
performance. For IT decision-makers, Client App provides the visibility they
need to understand the experience when employees connect from a network that is
outside of the enterprise. This new edge extends to personal devices that
connect over networks in homes, coffee shops, airports or anywhere. Providing
individuals and IT visibility and insights into that edge is a core capability
in a hybrid and remote work environment.
VMware Edge Network Intelligence is built to integrate with
other tools like ServiceNow, Slack and Splunk today, and VMware Workspace ONE
in the future.
Download and use the Client App today
Currently, the Client App can be downloaded for Windows 10 and macOSX.
New and existing users can install the client app with the
purchase of ENI software node license or VMware SD-WAN license.
Read our 4-part blog
series about how VMware Edge Network Intelligence enables better insights
for IT into client device experience and client behavior
