This blog is part of a series about the operations pain points that many organizations face as they tackle digital transformation and change management. Our experts provide insights and recommendations based on their decades of hands-on experience and tackle some of the most pressing business and technology pain points.
In this series, we talk about the different aspects of digital transformations and how to solve many of the common issues organizations face when making big business changes. But who exactly makes those changes happen? In addition to those within the organization undergoing change, most organizations hire third-party vendors to provide specialized professionals that can help make transformations successful.
If you’ve ever considered becoming a transformation expert and consultant, this article is for you.
Who hires transformation experts?
In today’s technology-driven landscape, many types of companies commonly hire transformation experts to help streamline processes, improve efficiency, enhance customer experience, scale operations, and remain competitive in their industry. While consulting firms are on the list of organizations hiring for transformation roles, there are roles available in every industry.
These include large enterprises and businesses for technology, financial services, retail and e-commerce, healthcare, manufacturing, transportation, energy and utilities, education, telecommunications, non-profits, media and entertainment, and hospitality.
Public sector and government organizations also hire transformation experts to modernize public services, improve citizen engagement, and enhance data-driven decision-making.
What type of education is needed to work in transformation services?
Many roles require a degree or specialized certifications. A wide range of degrees can be applicable depending on the job, including degrees in business administration, management, data science, computer science, statistics, information technology, software engineering, human resources, psychology, web design, or user experience design. Some roles may require certifications in project management such as the PMP (Project Management Professional) or PRINCE2 (Projects in Controlled Environments).
Practical experience is widely valued in this field along with knowledge of common digital transformation frameworks and models.
What are some of the common roles needed for transformation services?
The following are 10 of the most common roles associated with transformation services. Titles vary by employer, but many open roles include the word “transformation” either in the job title or within the job description.
1. Digital transformation consultant – This expert is responsible for guiding an organization through the transformation process. They assess the current state of the organization, identify opportunities for improvement, and create a strategic roadmap for digital transformation. They work with stakeholders to align business objectives with digital solutions to ensure successful design and implementation.
2. Project manager – A project manager oversees the execution of transformation projects and is responsible for planning, organizing, and managing resources. They also ensure that projects are delivered on time, within budget, and meet the desired outcomes and objectives. They communicate progress to stakeholders, identify and mitigate risks, and keep projects on track.
3. Business analyst – Business analysts play a critical role in transformation projects as the conduit for information. They understand business processes, identify specific requirements, and translate needs into technical specifications. They work closely with stakeholders and project teams to ensure alignment with business needs.
4. Data scientist – Also known as data analysts, they analyze an organization’s data to gain insights for transformation initiatives. They use data to identify patterns, trends, and opportunities to enable decisions that move a transformation toward the desired outcomes.
5. IT architect – IT architects design the overall technology infrastructure required for a transformation. They create the blueprint for integrating new technologies with existing systems to ensure a cohesive, secure, and scalable digital environment. Many architects maintain professional certifications focused on their specialties.
6. Change management specialist – Transformation often involves a significant amount of organizational change. This specialist helps people manage the transition by identifying potential resistance, developing communication strategies, and implementing plans to support employees and organizational adaptation to change. A background in psychology or human resources is beneficial for this role.
7. UX/UI designer – User experience (UX) or user interface (UI) designers focus on creating digital products and services that are intuitive, user-friendly, and visually appealing. They ensure that end-users have a positive experience with digital solutions, and routinely update products and services with new or refined features.
8. Software developer or engineer – Software developers and engineers build and implement digital solutions. They code and develop software applications, websites, and other digital platforms to support transformation future-state objectives and goals.
9. Security specialist – Security specialists ensure that an organization’s digital assets and data remain secure. They implement security measures to protect against threats and monitor technology changes to address possible vulnerabilities. Technology changes including adding or deleting new features, adding or retiring hardware or software, and adding or removing third-party vendor management of systems require security management for new risks.
10. Quality assurance (QA) specialists – QA specialists test and validate digital solutions to ensure they meet required standards and function as intended. They identify and address defects or issues before deployment and ensure full functionality. These specialists often hold certifications such as those offered by the ISTQB (International Software Testing Qualifications Board).
Are there additional roles to consider if I want to become a consultant?
Yes! The education and skills associated with digital transformation roles are versatile and applicable to a wide range of positions. A few examples include IT project managers, data engineers, business intelligence analysts, information security analysts, systems analysts, digital marketers, e-commerce managers, cloud solutions architects, digital strategists, technology trainers, and Internet of Things (IoT) specialists.
People working in digital transformation roles may consider working towards executive roles such as Chief Digital Officer, Chief Technology Officer, or Chief Information Officer.
New roles emerge regularly as technology continues to advance and change workforce demands.
Want to learn more?
The “Operations Pain Points Solved” series highlights common issues faced by organizations everywhere. Read the other blogs in this series to learn about transforming company culture, managing complexity, transformation and AI, establishing a target operating model, optimizing the customer experience, transformation planning, managing people, and more.
