It has been my experience that no two private or hybrid clouds are exactly the same. While automating machine provisioning, applications and cloud services are critical, there is also the element of governance and integration into existing IT systems such as Service Management (aka ITIL or ticketing systems) and Configuration Management Data Bases (CMDB). With the flexibility and ease of use of vCenter Orchestrator (vCO), you can integrate into popular system such as BMC or HP. Our partner Avnet has built a number of vCO plug ins based upon quite a few customer use cases. These plug ins reduce manual labor (swivel chair integration), eliminate rework and get your cloud up and running faster.
For BMC Remedy ITSM and the Atrium CMDB, there is a set of change, incident and task management functions as well as lifecycle management of configuration items.
For HP Service Manager and uCMDB there is a set of change, incident, and configuration management functions as well as similar lifecycle management of configuration items.
Here is an example of a workflow for an upcoming Hands on Lab at VMworld:
Learn more about these plug-ins at our Cloud Management Marketplace:
You can also explore demos of these vCO solutions here.
