Norman Dee is a Staff Architect covering transformation enablement services within the IT and digital workspaces. He is a specialist in Operating Model, Cloud Management, IT Financial Management/Business Case and Capacity Planning. In his role, he helps enterprises fully understand the technical and financial benefits of operating model and infrastructure transformations. His career has spanned roles from directing worldwide projects to CTO/CIO, across multiple industries including financial services, media, publishing and online retail. Experience includes: IT-as-a-Service transformation, IT Service Management processes, managing overall distributed strategies, infrastructure management & chargeback, e-Commerce, application development life cycle, QA, network modeling, and capacity planning
Co-Authors: Norman Dee and Mark Scott Introduction In the first blog in this series, we discussed the importance of planning human change management when implementing...
