VMware Cloud Services Portal migration to the Cloud Services Console on Broadcom

Last Updated: October 01, 2025

Editorial Note: this is a living blog featuring important service updates regarding the migration of the VMware Cloud Services Portal to the Cloud Services Console on Broadcom. Please check back frequently for the latest updates and additional answered FAQs. As this feature is in active development, all information in this document is subject to change.

(October 1: 1pm PST) IMPORTANT UPDATE REGARDING GO-LIVE

Please be advised that the VMware Cloud Services (Cloud Services Console, VMware Cloud on AWS, VMware Live Recovery) will be undergoing maintenance between the hours of 8am PST and 10am PST on Sunday October 5, 2025. During this time customers may experience intermittent issues accessing these services.

For VMware Cloud on AWS, there will be no impacts to Customer Workloads.

(September 29: 10am PST) IMPORTANT UPDATE REGARDING GO-LIVE

Please be advised that the anticipated transition of the VMware Cloud Services Portal to the new Cloud Services Console on Broadcom did not occur on September 28 as originally communicated. 

Instead, we will be pushing out our go-live date by one week with plans to transition to the new experience on October 6.  For now, please continue to login through the VMware Cloud Services Portal until after the new go-live date.

Please continue to check this blog for additional communications regarding the availability of the new Cloud Services Console on Broadcom.

As part of our ongoing efforts to integrate VMware systems with Broadcom, we are pleased to announce that the VMware Cloud Services Portal will be migrating to the Cloud Services Console on Broadcom in the near future.

We wanted to take this opportunity to share additional details regarding the transition to ensure you are well informed about this upcoming change to your online product experience:

• All your current system settings will be migrated to the new Broadcom experience to ensure a smooth and seamless transition including:
  • Identity & Access Management
  • Console Roles & Permissions
  • API Tokens & OAuth Apps
  • Organization Hold Functionality (*new Cloud Services Console on Broadcom functionality)
    
• Leading up to migration weekend, additional communications will be shared regarding system availability, anticipated down-times and new system readiness. 
• Supporting resources including product documentation, knowledge base articles, etc. will be updated based on the new experience throughout the transition period so check back often as these resources are enhanced. 

Reference the below frequently asked questions to learn more about this effort and check back frequently for the latest updates and additional answered FAQs.

Frequently Asked Questions

Q: What is changing as part of this migration effort? 

A: As part of this migration effort, the VMware Cloud Services will be migrating to Broadcom systems to promote a more unified user experience across all Broadcom systems.

Q: When will the migration occur? 

A: On October 3 (8pm PST), the VMware Cloud Services Portal will be updated to Read-Only mode. On October 6 (at approximately 6am PST) the VMware Cloud Services Portal will begin redirecting to the new Cloud Services Console on Broadcom.

Q: What services are affected by this change?

A: The VMware Cloud Services Portal, VMware Cloud on AWS, VMware Live Recovery, and VCF Solutions Catalog (formerly VMware Marketplace).

Q: Will there be any expected downtime to the VMware Cloud Services Portal, VMware Cloud on AWS, VMware Live Recovery, and VCF Solutions Catalog (formerly VMware Marketplace) during the migration?

A: On October 3 (8pm PST), the VMware Cloud Services Portal will be updated to Read-Only mode. During this time users will still be able to login to access their VLR, VMC product instances; however, all other functions (Account, Org , User modifications) will no longer be available.  VMware Cloud Services (Cloud Services Console, VMware Cloud on AWS, VMware Live Recovery) will be undergoing maintenance between the hours of 8am PST and 10am PST on Sunday October 5, 2025. During this time customers may experience intermittent issues accessing these services. For VMware Cloud on AWS, there will be no impact to customer workloads.

Q: Will I have to recreate my Cloud Console user profile in the new system? 

A: Because the VMware Cloud Services Console uses the same user authentication technology as the new Cloud Services Console on Broadcom, there are no actions required to access the new portal once it’s live. Your login credentials and permissions will all be migrated to the new system to ensure a seamless transition. Upon first login, users will be required to enter their password and multi-factor authentication to access the new system.

Please note that VMware Cloud Services Console users that have existing profiles associated with non-corporate domains (i.e gmail.com, hotmail.com, etc.) will NOT be migrated to the new Cloud Services Console on Broadcom, as these domains are not supported in Broadcom systems.

Q: Will the Organization (tenant) Hold functionality change as part of this migration? 

A: Yes, the Organization Hold functionality (*VMC and VLR products only) will transition from the existing Broadcom Support Portal / Fulfillment Dashboard to the new Cloud Services Console on Broadcom. Organization Owners will have the ability to release tenant holds and move those into pre-existing Organizations or create new Organizations. In addition, any tenants that are on-hold prior to the migration will be transitioned to the Cloud Services Console on Broadcom.

Q: Will there be any anticipated downtime during the migration from the VMware Cloud Services Console to the Cloud Services Console on Broadcom?

A: VMware Cloud Services (Cloud Services Console, VMware Cloud on AWS, VMware Live Recovery) will be undergoing maintenance between the hours of 8am PST and 10am PST on Sunday October 5, 2025. During this time customers may experience intermittent issues accessing these services. For VMware Cloud on AWS, there will be no impact to customer workloads.

Q: Where can I learn more about this migration effort? 

A: Additional communication and resources will be made available closer to go-live. Please check back frequently for the latest updates and additional answered FAQs. You can also reference the following Cloud Services Console User Guide to learn more.

Q: What capabilities are not being migrated to the new Cloud Services Console on Broadcom?

A: The large majority of functionality will be migrated to the new Cloud Services Console on Broadcom, however there are some features that are out of scope or that will be made available post go-live. 

Available post go-live 

• IAM / Groups (click HERE to learn more)

Out of scope for go-live

• Organization / Authentication Policy (IP Address/Range, Source Domain): If you were restricting/allowing IP address/ranges, and/or source domains via the Cloud Services Portal, this functionality will no longer be available after the Cloud Services Console on Broadcom migration, and these restrictions will no longer be in place effective October 5.
• IAM / Projects Functionality: This will no longer be available post migration to the Cloud Services Console on Broadcom.
• IAM / Custom Roles: This will no longer be available post migration to the Cloud Services Console on Broadcom.
• Billing & Subscriptions / Subscriptions: This functionality has moved to the respective services consoles.
• Creation of new VCF Solutions Catalog Orgs: More information to follow.

Q: Will Broadcom establish URL redirections to the new system?

A: Yes, all existing URLs will automatically redirect to the new Broadcom systems. A list of URLs will be shared at a future date which can be used if your organization white-lists approved URLs.

Q: Will my existing roles and permissions be migrated to the new Cloud Services Console on Broadcom?

A: Yes, all existing roles and permissions will be migrated to the new experience.