In the dynamic and competitive software development landscape, Spring's Net Promoter Score (NPS) score of 75 stands out among its peers. This score reflects a profound connection with users, demonstrating that Spring not only meets but surpasses their needs and aspirations. Compared to the industry benchmark of 64, Spring's NPS score is an impressive 17.19% higher, highlighting the framework's significant edge in delivering value and satisfaction to its users.
The Power of Feedback: Unveiling Our Global NPS
Our NPS is more than just a number; it's a testament to the trust, loyalty, and support of our community. With voices echoing from every corner of the world, our NPS paints a vivid picture of user sentiment, aspirations, and shared triumphs.
What is the grading scale of a NPS survey? Let’s identify the categories, definitions, and scoring:
-
Detractors (0-60): An inspiring minority, constituting only a fraction of our global community, yet their feedback is invaluable in shaping our path forward.
-
Passives (61-89): A vital segment, offering insights that ignite continuous improvement and innovation.
-
Promoters (90+): They're the core of our community, their unwavering support drives our pursuit of excellence and pushes us to redefine possibilities.
Understanding the NPS Breakdown
Earlier this year, we conducted an NPS survey with almost 1000 responses worldwide. Here’s the breakdown of the results:
Detractors (Scores 0-60): 27 Votes (3%)
These users expressed dissatisfaction or found Spring lacking in some aspects. While every negative feedback is an opportunity for improvement, the relatively low number of detractors underscores the robustness and reliability of the framework.
Passives (Scores 61-89): 178 Votes (19%)
Passives are users who find the Spring App Framework satisfactory but may not be enthusiastic advocates. Their feedback is crucial as it highlights areas where the framework can further enhance user experience and functionality.
Promoters (Scores 90+): 736 Votes (78%)
Promoters are the backbone of any successful product or service. They find immense value in the Spring ecosystem and actively recommend it to others. This overwhelming majority of promoters is a testament to the excellence and innovation embedded within the framework.
NPS Score Methodology
Spring scored 75 overall NPS score. The NPS score of 75 is the collective sentiment of users and how they collectively feel towards Spring. This score is calculated by subtracting the percentage of detractors from the percentage of promoters, resulting in a single, comprehensive metric.
Why it Matters
Validation of Innovation: A high NPS score is a consequence of the continuous innovation and refinement that goes into the Spring. It affirms that the efforts invested in enhancing features, performance, and usability are resonating with users worldwide.
Trust and Credibility: A high score instills trust and credibility in the Spring ecosystem. It serves as a compelling endorsement for organizations evaluating technology stacks, reassuring them of the framework's reliability, scalability, and long-term viability.
Community Strength: The Spring community is vibrant and thriving, driven by a shared passion for collaboration and knowledge-sharing. The NPS score of 75 is a testament to the continuous support and advocacy of the community, whose feedback and contributions are instrumental in shaping the future of Spring.
Spring Ahead
As we reflect on the Spring experience, we remain committed to listening to our users, embracing feedback, and evolving the Spring to exceed the needs of modern software development. The NPS score is not just a cause for celebration. It signifies a new beginning and inspires us to strive for even greater heights, to push the boundaries of innovation, and to deliver unparalleled value to users worldwide.
As we celebrate Spring's remarkable NPS score and its resonance with our community, we're also excited to announce the upcoming release of the State of Spring 2024 report! This annual survey dives deep into the pulse of our community, uncovering insights into the biggest projects, popular app patterns, and more. Last year, your valuable feedback guided us through discussions on Spring Native, Data, and essential considerations when starting new Spring projects.
This year, we're eager to continue the conversation and seek your thoughts on what matters most to you when building with Spring, the types of apps you're developing, and areas where we can evolve and improve. Your input shapes the future of Spring, and we're committed to listening and adapting to meet your needs.
Keep an eye out for the State of Spring 2024 survey—your chance to be heard and contribute to the ongoing evolution of the Spring ecosystem.
Experience the Difference with Tanzu Spring Runtime
The Spring NPS score is not just a number; it's a testament to our collective commitment to excellence and innovation. Together, we'll continue to shape the future of software development, one line of code at a time. Discover more at https://tanzu.vmware.com/spring-runtime and embrace excellence, empower innovation, and experience Spring. Together, let's make Spring even better!
