Modern Times. How VMware IT Modernized Workplace Management 

by: VMware Client Engineering Director Aju Sukumaran

VMware IT supports a highly distributed workforce, connecting more than 35,000 employees using a wide variety of devices. Unfortunately, the traditional comanagement overseeing tens of thousands of laptops and mobile devices created substantial challenges, including negative impacts on worker productivity. See Figure 1. 

Traditional versus modern workplace management infographic
FIGURE 1: Traditional comanagement compared to modern workplace management

A more modern outlook 

The solution came in the form of modernized workplace management, which enables our teams to build, run, connect and protect any app, on any cloud, on any device. It incorporates four key components—factory provisioning, Azure Active Directory cloud join, Windows Hello for Business, and VMware Workspace ONE® UEM management.  

Every device is treated as if were a mobile one (the type most vulnerable to breaches), and there is an emphasis on micropersonas versus personas. Micropersonas take into account each user’s unique way of working rather than throwing individuals into one big group. For example, suppose Dietmar and Anyra both work in the office. Rather than treat them equally via an ‘office worker persona,’ micropersonas take into account the fact that Dietmar works offsite 70 percent of the time while Anyra prefers to work onsite full time. 

As a result, both onboarding and ongoing laptop provisioning are streamlined, efficient, cost effective, and less labor intensive. Policy enforcement across departments is simplified, allowing new levels of choice, flexibility, and compliance. Centralized management and visibility are now possible thanks to VMware Workspace ONE® Intelligent Hub. Plus, IT can seamlessly integrate automation and security into a multi-cloud workplace management deployment, including all ecosystem endpoints.  

Specific implementations are as follows: 

New employee onboarding—Workspace ONE UEM offers a true zero-touch remote onboarding process for new employees via five simple steps. On Day One, their first official day, they can log in via any device, from anywhere, without having to remember any passwords. They can then choose the applications required to perform their official duties. 

Windows 10 device provisioning—The VMware zero-touch, drop-shipping approach to Windows 10 devices has proven extremely successful. Delivery is faster than traditional methods, and users are productive from Day One thanks to self-service imaging. For IT, the zero-touch approach frees up resources, enables faster user support, removes the need to maintain an image, and eliminates the need for a pre-login VPN. 

macOS management—Similar to Windows 10 provisioning, MacOS laptops are shipped directly to users via a zero-touch process. Step-by-step instructions guide users through the keyboard layout as well as setting up a PIN to access Workspace ONE, email and activate backup systems.  

Want to know more? Give us a call 

There is a lot more to modern workplace management than is presented in this blog. That’s why we recommend you contact your account team to schedule a briefing with a VMware IT expert. No sales pitch, no marketing. Just straightforward peer conversations revolving around your company’s unique requirements.  

We look forward to hearing from you.  

VMware on VMware blogs are written by IT subject matter experts sharing stories about our digital transformation using VMware products and services in a global production environment. To learn more about how VMware IT uses VMware products and technology to solve critical challenges, visit our microsite, read our blogs and IT Performance Annual Report , and follow us on SoundCloud, Twitter, and YouTube. All VMware trademarks and registered marks (including logos and icons) referenced in the document remain the property of VMware.   


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