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Fusion 8.5.3 Released, addresses macOS 10.12 issues

Using macOS 10.12 Sierra and VMware Fusion 8.5? It’s time to update!

And with the biggest sale of the year going on right now, there’s never been a better time to get up to date if you’re on Fusion 7 or older.

Today we’ve released an update to our favourite Mac virtualization product to address some critical stability issues on certain configurations of macOS 10.12. Users would get an ‘internal error’ message and Fusion would quit unexpectedly. This release fixes that issue.

Users can download the update from within the product by clicking ‘Check for Updates’, or you can grab the raw bits right from vmware.com/go/getfusion

 

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It’s also the perfect time to update to the latest supported version of our most popular products with our Cyber Monday sale going on all week.

There’s still a couple of days to get 35% off our already discounted Fusion 8.5 Pro and our flagship Windows and Linux virtualization product, VMware Workstation 12.5 Pro.

 

 

This entry was posted in apple, fusion, upgrade on by .

About Michael Roy

Michael Roy is the Product Line Marketing Manager for Fusion, Fusion Pro, Workstation Pro and Workstation Player at VMware. He guides product roadmap and messaging, produces and presents technical collateral, and works across teams to refine product integration strategy.

41 thoughts on “Fusion 8.5.3 Released, addresses macOS 10.12 issues

  1. Don

    Nothing but problems with Fusion since Sierra. Latest Fusion update is even worse. Thomson Reuters Eikon will no longer run with the most recent update of Fusion. Really frustrating. Thinking of looking at Parallels. out of necessity.

    Reply
    1. Michael Roy Post author

      Hi Don,

      Sorry to hear that. Our testing has shown while there were some issues for some users with certain configurations, and we addressed those with this and previous releases.
      Would you be able to send me an email so we can discuss what issues you are experiencing, or have you filed a support request that we can investigate?
      mroy at vmware dot com

      Thanks

      Reply
      1. Don Neufeld

        Hello Michael,

        I’m thinking of upgrading from OSX 10.7.5 to Sierra OSX 10.12. How do I migrate Microsoft XP, VM Ware 3.1.4, Quickbooks and Quicken to OSX 10.12?

        Reply
      2. Daniele Marino

        “certain configurations”. OMG, dealing with apple machines means to use 10-15 hardware configurations. I have a 2016 MBP, OS updated to the last patch. VMware Fusion updated to the last patch. And I am experiencing a lot of GPU hang errors. only with vmware. I rebuilt an old virtual machine from scratch, and in a couple of days I am again staring at these continuous stops…

        Reply
  2. Dan Allison

    After upgrading to 8.5.3, I am getting the System Properties message, “Windows created a temporary paging file…” message every time Windows 7 starts.

    MacBook Pro (Retina, 15-inch, Late 2013)
    Processor – 2.6 GHz Intel Core i7
    16 GB 1600 MHz DDR3
    macOS Sierra – Version 10.12.1

    Windows 7 Pro, 64-bit Service Pack 1
    Processors – 2 processor cores
    Memory – 2048MB (recommended)
    Hard Disk (SCSI) – 60GB
    VMware Fusion – Version 8.5.3 (4696910)

    Reply
  3. Jason Frame

    Using fusion 8.5.3 with macOS Sierra 10.12.2, windows 10. Unity will work with a few application but many windows will not appear. If an application is open some of the windows that will not show up initially, will show up in the frame of the current application that is open, as if the open application becomes the screen for other applications to appear. However, the mouse focus of the applications is inconsistent.

    Reply
  4. andrew

    8.5.3 does not work with Sierra 10.12.1 – all my VMs start with internal error, even after completely removing previous Fusion install and all prefs.

    What is going on over there?

    Reply
    1. Michael Roy Post author

      Hm, that’s strange… Have you filed a support ticket? We can follow up internally with our engineering team.

      Reply
      1. sanze

        I have the same issue with mac OS x 10.12
        When i try to install vmware fusion 8.5 ( double click ) an error message is displayed : “File not found”
        Did someone solve it?

        Reply
  5. steve

    I have the same issue with mac OS x 10.12
    When i try to install vmware fusion 8.5 ( double click ) an error message is displayed : “File not found”
    Did someone solve it?

    Reply
  6. Mick

    I’m having the same error too – I just can’t make things work using 10.12.2 and Fusion 8.5.3 and my new 2016 15″ MacBook Pro.
    In case it offers further clues, the VM (a virtual Windows 7 machine) was imported from Parallels 11. During the process of importing Fusion said it needed to download and install VMWare Tools but that operation failed every time. I chose to proceed without the Tools and now whenever I try to run the VM I get an immediate Internal Error message. So in short, pretty much everything associated with trying to get Fusion up and running was an epic fail for me.
    I’m totally dead in the water and anxiously awaiting any word for a fix!!

    Reply
    1. Michael Roy Post author

      Our product certainly installs and works just fine under Sierra, there must be something unique going on in your situation.
      Have you engaged support? I’d be happy to get a ticket filed for you if you have not already. Our team is fantastic and I’m sure we’d be able to get you sorted quickly.

      Reply
        1. Michael Roy Post author

          It sure does, I use it every day. Have you rebooted the Mac?
          The issue we had with the ‘internal error’ also was sporadic, it wasn’t happening every time, so in your case something is corrupted or incomplete.
          If it persists after a reboot, I’d encourage you to get in touch with our support team at desktop-services@vmware.com so we can dig in and help.

          Reply
  7. Glenn Ellis

    I’ve just installed OS 10.12.2 and I’ve had nothing but problems. The Fusion preferences screen wont go away. When I close it, the whole thing crashes.
    I cant hide the Fusion screen anymore fom the pop up menu at the bottom. I have to press the yellow button top left to move the screen to the dock just to access screens /apps running behind. I keep having to restart my machine. Very annoying.

    Reply
    1. Michael Roy Post author

      Have you filed a support request?
      Have you tried re-installing Fusion?
      We have not seen that issue in support, QA or our own daily use…

      Reply
      1. Lars Svensson

        Dear MIchael,

        I am considering updating from VmWare Fusion 8.1.1 to 8.5.3 and to update OSX 10.11.6 to 10.12.2.
        I am using Windows 7 Professional 64-bit Service Pack 1 on VMWare Fusion, mainly for running Thomson Reuters Datastream 5.1 on MS Office Excel Professional Plus 2010.

        Are there any remaining issues about running 8.5.3 on OSX 10.12, such as those discussed on this page,
        https://blogs.vmware.com/teamfusion/2016/11/fusion-8-5-3-released.html

        Best regards,
        Lars Svensson
        I am running Windows

        Reply
        1. Michael Roy Post author

          In the history of the product there are always users who experience some issue or other with every version, major or minor. It’s complicated software with a ton of opportunity for things to go wrong (i.e. USB, video, drivers, physical hardware problems, OS compatibility, some other software bug that affects us, the list goes on…). The best advice I can give is the following:
          – Backup your virtual machines (always a good practice anyway)
          – Try the latest version by installing it on your system (if it’s a major release, use the trial version before buying)
          – Verify things work okay by living with that setup for a week or so
          – Either continue using the version you have installed, or uninstall it and re-install the older version.
          Changing the version of Fusion on your system does not affect your Virtual Machines when we’re dealing with minor-version releases. (i.e. 8.0, 8.1, 8.5), but major version releases will want to upgrade the virtual hardware (i.e. upgrading from 7.x -> 8.5).

          So yah, try it out on your system and keep a backup in case something goes wrong with the VM (remember that snapshots are not backups…). Our support team is also here to help if you run into issues, or at the very least they can get a bug report filed with our development team.

          Reply
  8. Bill Hale

    With older OS and Version 7 everything just worked. Made mistake of upgrading both, now nothing works. 8.5.3
    Sierra 10.12. Windows 7. It starts but I can’t get windows 7 to unsuspend. The play arrow does nothing.

    I do get a dialog that says to get new features turn off the window (can’t start it, turn it off or anything) then select
    Virtual Machine > Settings > Configuration which is all greyed out.

    The previous version ran the Garmin G-1000 simulator which requires a hot graphics card in a PC. Astoundingly good!
    The graphics stuff must be well ported.

    Needless to say I’m very unhappy.

    Reply
  9. Joachim S.

    Hi, I am using a OS X 10.12.3 and VMWare 8.5.3 and suddenly the Windows 10 box does not recognize my external HD. When I connect it to windows the driver said “can not start USB device”. Using it under MAC is no problem.

    Reinstalling the VM Tools does not work, it says, that it does not find the MSI, even it is there.

    Is there a solution on that?

    Reply
  10. Riot Nrrrd™

    Hi Michael,

    I’ve got a MacBook Pro running Mac OS X 10.10.5 Yosemite as the main OS with Fusion 8.5.5 running on it. (Thanks for the key I got from you guys at VMworld last year!)

    I’m using Fusion to run a Mac OS X VM for software testing purposes on other OSes.

    This thing has been upgraded from 10.8.5 to 10.10.5 and the VM has been upgraded from Mac OS X 10.7.5 Lion to Mac OS X 10.10.5 Yosemite to Mac OS X 10.11.6 El Capitan.

    I am trying to upgrade the VM Yet Again from El Capitan to macOS 10.12.3 Sierra via the normal App Store “Upgrade” method.

    The El Capitan VM is sized to 40 GB and there is 20 GB free space in it.

    Twice now this upgrade has hung when it reaches the 90% mark or thereabouts.

    The first time, the VM was set up as a 10.11 VM in the “OS” setting. I changed it to 10.12 for the 2nd attempt. No change, hangs at the same point.

    Obviously since there’s no logs and I just have a black screen with a white Apple logo and progress bar, I have no clue as to how far it got or at what point is it hanging.

    I’ve left it sit for an hour each time and there is no change to the progress bar.

    I end up having to fall back to my latest El Capitan VM snapshot (which still works obviously) but the user would really like it to be running Sierra in the VM.

    Given that I’m running the latest Fusion is there anything I can do to debug this? Any log files anywhere that are of use? /Library/Logs/VMware only contains benign USBArb logs.

    Thanks in advance

    Reply
  11. Byron

    I’d like to say the update has solved my problems, but I can’t. I just upgraded to Fusion 8.5 pro. I run Windows 10 as a guest OS on MacOS Sierra 10.12.3. on a mid 2012 macbook pro 13′ with the Intel HD 4000 graphics card, 16GB RAM and 2x 1TB SSDs. The system supports up to OpenGL 4 and DirectX 10 – fully. For the most part it’s all peachy, except for the annoying things I need to use, like PowerMap – which won’t initialize owing to a DirectX ‘failure’ and Unity, which isn’t ‘critical’ – more of a nice to have. I’m not of the observation that my hardware is at fault – it all supports the required drivers etc. And my drivers are all up to date, leaving the fault somewhere in Fusion 8 (pro).

    Reply
    1. Michael Roy Post author

      Fusion 8 does not support OpenGL 4, only OpenGL 3, but PowerMap should work tho.
      We demoed it at VMworld in 2015. Did you install VMware Tools in the VM? It’s required for 3D Acceleration. Also, you have to specify to ‘Accelerate 3D graphics’ within the VM’s settings.

      Reply
  12. Avik

    VMware Fusion 8.5.6 is still not working on MacOS Sierra. I am still getting the “Internal Error” when I try to launch an VM.

    Reply
    1. SoftIce

      Had the same problem 8.5.6 and macOS 10.12.4.

      It works when simply starting it from the command line:
      /Applications/VMware\ Fusion.app/Contents/MacOS/VMware\ Fusion

      Reply
  13. Syed Yahya

    I am having numerous problems with the latest version of VMWare fusion (8.5.6) which is installed onto an iMac running macOS Sierra (10.12.4). I have done many tests and found out that VMWare keeps on crashing my VMs. A perfectly build VM which runs well suddenly crashed with all kinds or errors (I/O Error, disk error, etc, etc) . I have spent more than a week finding solutions for the problems but ends up is despair.

    I wish, I wish, I wish VMWare take this matter seriously as I have been a loyal VMWare user for many years. With these kinds of issues, I am beginning to have doubt in the credibility of the product!.

    Regards

    Reply
    1. Michael Roy Post author

      Hi there,
      In the past 9 years I’ve been working with VMware, I’ve almost always found that I/O errors and Disk Errors are actually indications of hardware failure.
      We stress a system, and specifically the disk, more than any other app, so hardware errors which might not have been a problem for some apps can cause catastrophic errors just because of the layering technologies involved here. A corrupt bit on a .jpg won’t do much, but for the boot sector of a virtual disk it would break Windows completely.

      So we take the stability of our software very seriously, but we can’t fix a failing piece of hardware with software.
      I’d be happy to get our engineering team to look at your case and verify if this is what’s happening or if there’s something else unusual going on. Obviously (or maybe not so obviously) in our tests we do not see this behavior, and with as many users as we have if it were a defect in the product itself we would have thousands (hundreds of thousands…) of users who would be experiencing these issues.

      Feel free to drop me a note directly and I can get you connected with our engineers to investigate.
      mroy at vmware dot com

      Reply
  14. Syed Yahya

    Hi,
    I just posted my bad experience with VMWare. While doing this post, I have one VM running and was starting another one. Surprisingly, both crashed at the same time.
    One machine shows the error “VMWare fusion has encountered an error and has shut down windows”.

    On the other machine, VMWare reported that it cannot start the machine because of “The operation on file ….. failed” ; which I kept on getting continuously. I followed the instructions from VMWare on how to correct the error on the disk, but the disk has no error. Bottom line, the VM is dead!!!!

    What else?? I seemed to receive all kinds of errors and it keeps on coming …….
    I am now about a week downtime with work – lost of time and revenue!

    Reply
  15. ixan

    okay, i can’t use vmware fusion 8.5 on my Sierra 10.12.4. i’m using macbook touchbar 2017. installed well, but nothing happen when i use win10 iso. let me know when it’s stable for sierra and macbook pro new hardware. its perfectly fine on my other mac with snowleopard.

    Reply
    1. Michael Roy Post author

      It’s fully supported on 10.12.x. Have you looked at communities.vmware.com or filed a support ticket? Something must be going awry in your setup, but we can dig in and figure it out.

      Reply
  16. Victor Almeida

    I can’t update from 8.0.1 to 8.5.6 on MAC OS Sierra 10.12.4. I am trying to solve the problem regarding “Internal Error” when starting a VM. So, I tried to update the VMWare Fusion but during the updating process through VMWare Fusion menu an error is shown saying that an error has occurred.

    Please any suggestion?
    Thanks!

    Reply
    1. Michael Roy Post author

      Have you tried rebooting the Mac? Also, if you have VirtualBox installed too that does some funky stuff to macOS because it doesn’t unload KEXT’s when it isn’t running, and that can get in our way (Apple new security policy doesn’t allow multiple concurrent hypervisors to run anymore). As always, I would encourage you to look at communities.vmware.com or filing a support ticket so we can dig in and help.

      Reply
  17. Ethan Miller

    When I try to install Fusion 8.5.7 on 10.12.5, it tries to change the ownership of all of my (user) files to root:wheel. Obviously, this breaks everything on my Mac. Yes, I can change it back, but the install doesn’t work anyway.

    VMware is badly broken. Please fix it so it doesn’t do this permission change. I’d rather a broken installer than one that acts like a malicious virus.

    Reply
  18. Alex Hughes

    Let me second Ethan Miller’s post. I just had to restore my Macbook from backup because Fusion overwrote the permissions on all of my directories. And that did in fact break everything. So I agree that WMware is badly broken.

    I am going to try Fusion again after the restore completes, but if it breaks the OS again, I am done with VMware.

    Reply
    1. Michael Roy Post author

      We fixed this issue in 8.5.8. Unfortunately, the bug is actually due to a change of behaviour from Apple, our installer code hasn’t changed in over a year. As such, when installing please use 8.5.8 to avoid this issue.

      Reply

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