The document My Oracle Support Note 2688277.1 “Oracle Database Support for Non-Oracle Public Cloud Environments (Doc ID 2688277.1)” has been copied from the Oracle MySupport site and re-produced below for benefit of those who do not have the Oracle MySupport credentials.
One would need Oracle My Support (old Metalink) credentials to see the Internal note.
This note is clearly a support-based Oracle MySupport note as per the verbiage below and is not related in any way to Oracle Licensing on VMware Hybrid Clouds.
The entire text of the support note can be found below.
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APPLIES TO:
Oracle Database – Enterprise Edition – Version 11.2.0.4 and later
Oracle Database – Standard Edition – Version 11.2.0.4 and later
Information in this document applies to any platform.
DETAILS
For the purposes of this document, Non-Oracle Public Cloud Environments are defined as:
- (a) Non-Oracle Public Clouds. Examples: Google Cloud Platform, Amazon AWS, Microsoft Azure, IBM Cloud, Alibaba Cloud, etc.
or - (b) Environments that are in any way considered an extension of Non-Oracle Public Clouds including but not limited to running Non-Oracle cloud management software, cloud billing, cloud support, cloud automation, cloud images, or cloud monitoring. Examples: Google Bare Metal Solution, Amazon AWS Outpost, Microsoft Azure Stack, IBM Bluemix Local, Alibaba Hybrid Cloud, etc.
Support Policy for Non-Oracle Public Cloud Environments
Oracle has not certified any of its products on Non-Oracle Public Cloud Environments. Oracle Support will assist customers running Oracle products on Non-Oracle Public Cloud Environments in the following manner: Oracle will only provide support for issues that either are known to occur on an Oracle Certified Platform outside of a non-Oracle Cloud Environment (Oracle Certification Home), or can be demonstrated not to be as a result of running on a Non-Oracle Public Cloud Environment.
If a problem is a known Oracle issue, Oracle support will recommend the appropriate solution on an Oracle Certified Platform outside of a non-Oracle Cloud Environment. If that solution does not work in the Non-Oracle Public Cloud Environment, the customer will be referred to the Non-Oracle Public Cloud vendor for support. When the customer can demonstrate that the Oracle solution does not work when running on an Oracle Certified Platform outside of a non-Oracle Cloud Environment, Oracle will resume support, including logging a bug with Oracle Development for investigation if required.
If the problem is determined not to be a known Oracle issue, we will refer the customer to the Non-Oracle Public Cloud vendor for support. When the customer can demonstrate that the issue occurs when running on an Oracle Certified Platform outside of a non-Oracle Cloud Environment, Oracle will resume support, including logging a bug with Oracle Development for investigation if required.
Support Policy for Oracle Real Application Clusters (RAC)
The above support policy for Non-Oracle Public Cloud Environments does not apply to Oracle RAC. Oracle does not support Oracle RAC or Oracle RAC One Node running on Non-Oracle Public Cloud Environments.
ACTIONS
To gain a better understanding of Oracle’s Support Policy for running Oracle Databases on a non-Oracle cloud provider environment, see:
Technical Support Policy, Section 1- “Overview”, paragraph 4
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Please reach out to your VMware Representative if you wish to have a discussion in this regard.
