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Category Archives: How-to

Troubleshooting Virtual SAN 6.2 on disk upgrades which fail after 10%

This video demonstrates how to troubleshoot Virtual San 6.2 upgrades which fail after 10% of the upgrade procedure. The resolution provided in this video tutorial will be useful to you if you experience the following symptoms within your VMware Virtual SAN environment:

  • When upgrading VMware Virtual SAN (VSAN) to version 6.2, the Virtual SAN Disk Format Conversion task fails at 10%.
  • In the vSphere Web Client, you see an error similar to:

    A general system error occurred: Failed to realign following Virtual SAN objects, due to being locked or lack of vmdk descriptor file which requires manual fix
  • The Convert disk format for Virtual SAN task fails with a General Virtual SAN error status.

When upgrading the on-disk format, during the 10% – 15% phase, Virtual SAN realigns objects to prepare them for new features. The process is performed in two steps:

        • In the first step, Virtual SAN realigns objects and their components to have a 1 MB address space. The process fails in this step if the cluster is unstable or if there is not enough disk space.
        • In the second step, Virtual SAN realigns vsanSparse objects to be 4k aligned. The process fails if there are objects which cannot be upgraded to version 2.5.

An object will fail to upgrade under these conditions:

        • The object is left behind and no longer referenced by anything.
        • The disk chain is not complete or is corrupted.

For additional information, see VMware Knowledge Base article Virtual SAN 6.2 on disk upgrade fails at 10% (2144881).

How to capture performance statistics using Virtual SAN Observer for Virtual SAN

This video tutorial demonstrates and shows how to capture performance statistics using Virtual SAN Observer for VMware Virtual SAN. For additional information see VMware Knowledge Base article Enabling or capturing performance statistics using Virtual SAN Observer for VMware Virtual SAN (2064240).

While watching this video you will see the necessary steps to launch, collect and display Virtual SAN Observer (VSAN Observer) performance charts and information for VMware Virtual SAN (VSAN).

VSAN Observer is designed to capture performance statistics for a Virtual SAN Cluster and provide access through a web browser and capture the statistics for customer use or for VMware Technical Support.

How to configure VMware vRO integration with vRA – KBTV Webinars

In this latest KBTV Webinar you will learn how to configure VMware vRealize Orchestrator (vRO) integration with VMware vRealize Automation (vRA).

This year we will be continuing our KBTV Webinars video series wherein staff members from our Technical Support teams cover and deep dive into a wide range of topics. To start us off, here is a new video which discusses and demonstrates how to configure VMware vRO integration with vRA.

Covered in this video demonstration:

  • Examples of a Simple Installation versus Distributed / HA Installation
  • Advanced Service Designer versus IaaS Extensibility
  • Understand the ways that vRealize Orchestrator is leveraged by vRealize Automation
  • A demonstration of a basic integration configuration between VMware vRealize Orchestrator integration with VMware vRealize Automation

Learn how to upload virtual machines from VMware Workstation 12 to vCloud Air

In our previous video tutorial Learn how to connect VMware Workstation to vCloud Air, we demonstrated how quick and easy it is to connect your VMware Workstation application to a vCloud Air instance.

In this video tutorial we show how you can upload a virtual machine from your Workstation installation to a vCloud Air environment.

For additional instructions and information, see VMware Knowledge Base article Uploading virtual machines from VMware Workstation 12 to vCloud Air (2136045).

Learn how to connect VMware Workstation to vCloud Air

Did you know that you can connect your VMware Workstation application to a VMware vCloud Air instance?

Well, in this short and snappy video tutorial you will learn how you do just that.

For additional information and instructions, see VMware Knowledge Base article Connecting to VMware vCloud Air using VMware Workstation (2097394).

Downgrading from VMware Workstation Pro 12 to VMware Workstation 11

Today we bring you a video which demonstrates downgrading from VMware Workstation Pro 12.x to VMware Workstation 11.x including changing the virtual hardware of your virtual machines.

VMware Workstation Pro 12.x and VMware Workstation 11.x use different virtual machine hardware compatibility. When downgrading Workstation, you must change the virtual machine hardware compatibility version of your virtual machine to Workstation 11.0.

For additional details see VMware Knowledge Base article Downgrading from VMware Workstation Pro 12 to VMware Workstation 11 (2128613).

Upgrading from Workstation 11 to Workstation Pro 12

This video demonstrates how you can upgrade from VMware Workstation 11 to VMware Workstation Pro 12 and is based on VMware Knowledge Base article Upgrading from VMware Workstation 11 to VMware Workstation Pro 12 (2126729).

Before upgrading to VMware Workstation Pro 12:

  • Ensure that your physical machine meets the system requirements. For more information, see the Introduction and System Requirements section in Using VMware Workstation Pro.
  • Shut down your virtual machines.

Installing VMware Workstation Pro 12 on Windows

This video tutorial quickly demonstrates how VMware Workstation Pro 12 can be installed on your Windows PC or laptop.

Before starting with the installation ensure that your physical machine meets all of the system requirements for VMware Workstation. See Getting Started with VMware Workstation 12.x for further details.

For instructions regarding how to download the software and additional information concerning the installation sequence see VMware Knowledge Base article Downloading and installing VMware Workstation (2057907).

How to confirm ESX and ESXi host hardware compatibility

We’ve just put the finishing touches on a new video which discusses how to confirm ESX and ESXi host hardware compatibility using the VMware Hardware Compatibility Guides, which are available here.

You can use the VMware Hardware Compatibility Guides to confirm whether or not your particular server, system, HBA, network card, or other peripheral devices are certified and compatible for use with specific vSphere ESX and ESXi versions.

Additional information is available at Confirming ESX/ESXi host hardware (System, Storage, and I/O) compatibility (1003916).

Issuing a 3rd party SSL certificate to vCenter while using vSphere VMCA to issue certificates to ESXi

This is the second video for today which was produced in conjunction with Mike Foley who is a Senior Technical Marketing Manager at VMware. These videos should be of some help to those of you that are faced with SSL certificate creation tasks relating to vSphere 6. This video discusses and demonstrates Issuing a 3rd party SSL certificate to vCenter while using vSphere VMCA to issue certificates to ESXi which should be of special interest to anyone who has ever asked the question “How do I replace the “external” SSL certificate of vCenter but still use VMCA in default mode?”

Mike has provided additional information and context around this exact topic over on his blog here.