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Category Archives: How-to

Downgrading the hardware version of a VMware Fusion virtual machine

In this new video tutorial we demonstrate how to downgrade the virtual hardware version of a VMware Fusion virtual machine.

This process would be needed if you were evaluating VMware Fusion 7.x and after the evaluation period expired you wanted to downgrade to VMware Fusion 6.

For additional information see VMware Knowledge Base article Downgrading VMware Fusion 7.x to 6.x (2082112).

Generating and Troubleshooting SSL certificates in View

VMware View SecurityNext up in our series of VMware View topics, we’re going to talk about security. I spoke with a couple of our top support engineers about View security and they identified three Knowledgebase articles that solve more support requests than any others in the area of security, namely SSL certificates.  They recommend customers use:

In View 5.1 and later, you configure certificates for View by importing the certificates into the Windows local computer certificate store on the View server host. By default, clients are presented with this certificate when they visit a secure page such as View Administrator. You can use the default certificate for lab environments, and one could even make the argument that it is OK for fire-walled environments, but otherwise you should replace it with your own certificate from a trusted CA (Verisign, GoDaddy, others) as soon as possible. They also told me you should use an SSL certificate from a trusted CA when setting up a Security Server for your environment when the Security Server can be used from outside your firewall (Internet) to access View desktops inside your firewall.

My engineers stressed to me the importance of following each step in these KBs one at a time when you are filling out the forms on those sites to obtain your certificate. It is easy to make a mistake and you might not receive something that will work for you.

Note: The default certificate is not signed by a commercial Certificate Authority (CA). Use of noncertified certificates can allow untrusted parties to intercept traffic by masquerading as your server.

 

Three Cool Features in VMware Fusion 7 Pro

Today we have three brand new videos which should be of particular interest to our VMware Fusion customers. These tutorials showcase some of the new features of VMware Fusion 7 Pro, and are based on the following Knowledge Base articles:

Visit these links to see the full step-by-step instructions and try out the new features yourselves!

How to upgrade from VMware Fusion 6.x to VMware Fusion 7.x

Today we have a new video tutorial which shows how to upgrade from VMware Fusion 6.x to VMware Fusion 7.x.

Note: Some things to be aware of before you attempt your upgrade

  • Ensure you shut down any virtual machine before performing the upgrade. If any virtual machines are in a suspended state, resume them from the suspended state and perform a shutdown operation from the guest operating system. Ensure that their status reads Powered Off.
  • Upgrading VMware Fusion 6.x to 7.x does not affect the contents of your virtual machines. All virtual machines and the data contained in them are safely retained.
  • Installing VMware Fusion 7.x automatically removes VMware Fusion 6.x from your Mac.

Complete upgrading steps can be found in VMware Knowledge Base article: Upgrading from VMware Fusion 6.x to 7.x (2081993).

How to Download and Install VMware Fusion 7

VMware Fusion 7 was just recently released, so here is a new video which demonstrates how you can download and install VMware Fusion 7. Follow these steps to get your copy up and running as quickly and smoothly as possible.

For additional information and instructions concerning the download and installation process, see VMware Knowledge Base article Downloading and installing VMware Fusion (2014097).

How to find your Customer Number in My VMware

This video discusses and demonstrates how to find your Customer Number in My VMware.

The Customer Number is a 10-digit numeric unique identifier that is assigned to each customer. The Customer Number is created when you create a My VMware profile or when a new order is placed for users that do not have a My VMware profile. Customer Numbers are unique to individuals (similar to a personal identification number).

You can use your Customer Number to:

  • Log in to My VMware
  • File Support Requests by phone using the interactive voice response system (IVR)
  • When working directly with a Customer Service Representative

Installing async drivers on VMware vSphere ESXi 5.0, 5.1, and 5.5

Today we have a new video series consisting of four individual videos which discuss and demonstrate how to install async drivers on VMware ESXi 5.0, 5.1, and 5.5.

This video series is based on VMware Knowledge Base article Installing async drivers on VMware ESXi 5.0, 5.1, and 5.5 (2005205) and that article provides the different methods for installing asynchronous driver releases on multiple versions of VMware ESXi 5.0, 5.1, and 5.5.

Each video within the series will focus on a particular method as outlined within the associated Knowledge Base article.

For more information about installing a specific async driver release, see the /doc/README.txt file within the async driver release zip file. Async drivers are developed by third-party vendors and are subjected to the VMware certification process. They are released in a ESXi software package called a vSphere Installation Bundle (VIB)

The four videos are as follows:

 

 

 

How to remove linked clones or stale virtual desktops from the View Composer database

Today we have two new videos which demonstrate How to remove linked clones or stale virtual desktops from the View Composer database.

The two videos are actually two parts of one solution. Part 1 focuses on the procedures for the more recent versions of the VMware View and Horizon View products whereas Part 2 contains the necessary procedures for older versions of the products.

More information concerning the solution contained within the videos is documented in VMware Knowledge Base article Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and Horizon View (2015112).

 

How to restart the Management agents on a VMware vSphere ESXi or ESX host

In this video we demonstrate how to restart the management agents running on a VMware vSphere ESXi or ESX host.

For troubleshooting purposes, it may be necessary to restart the management agents on your ESXi or ESX host. This video tutorial goes through the steps that you will need to take in order to restart the management agents (mgmt-vmware and vmware-vpxa) directly on the vSphere ESXi or ESX host server.

For additional information, see VMware Knowledge Base article
Restarting the Management agents on an ESXi or ESX host (1003490).

Installing, upgrading, and uninstalling VMware vCenter Support Assistant 5.5

Today the KBTV team have a new video for you which discusses and demonstrates installing, upgrading, and uninstalling vCenter Support Assistant 5.5 in a vCenter Server environment and is based on VMware Knowledge Base article Installing, upgrading, and uninstalling VMware vCenter Support Assistant 5.5 (2070787).

This tutorial covers the following topics:

  • Installing vCenter Support Assistant
  • Configuring the virtual appliance
  • Removing vCenter Support Assistant
  • Updating vCenter Support Assistant

Additional information and resources that may be of some interest to you: