Home > Blogs > VMTN Blog > Tag Archives: Support

Tag Archives: Support

Discover VMTN: 3 Remarkable Reasons to Come to Communities for Support

Blog 3 – series predecessors: VMTN Global Forums, 7 Ways to Gain Points

VMware Technology Network is a communities’ platform comprised of 3.2 million members and only three, as of today, can boast that they host this badge on their profile.

What makes these 3 users remarkable? They are a part of VMware’s Global Services team – they are Knowledge Champions* – and they have integrated into the VMTN ecosystem to spread that knowledge to whoever is in need. These users are committing time to ensure that any  query that is not addressed with peer-to-peer support within a reasonable window receives the attention it needs to reach a resolution.

*At VMware, the title of Knowledge Champion is given to those responsible for coordinating with engineering and the technical support team to publish accurate internal and external knowledge base articles. Communities is a hot bed for content – as they support VMTN, VMTN inspires them!

Meet 3 of the great reasons VMTN should be your go-to site for VMware support:

Knowledge Champion: @AishR

IT experience of 10 years, where she worked as an SE on various domains – hardware and software. She is passionate about resolving customer queries and validating technical documents.

Main VMware areas of Interest:  Virtualization, Networking, Data center technology

Technical Certifications: VCA-5, VCP-5

Other Certifications: Six sigma Green belt, Certified Scrum Master

Fun fact: Dancing makes one smarter and it worked for me 😊

 

Knowledge Champion: @mhampto

Previously a TSE in the Sysops group prior to being a Knowledge Champion.

Main VMware areas of interest: certifications, and history

Technical Certifications: VCP4 and 5, six in progress. Specialize in vSphere (ESXi, vCenter Server)

Fun fact: Enjoys riding motorcycles in the Rockies

 

Knowledge Champion: @parmarr

Rahul spent 7 years in the Support Industry, working on product releases, content editing, and the VMware Licensing Support Team, before joining the Knowledge Experience team.

Main VMware areas of interest: licensing & account management

Technical Certifications: VCA-5, VSP, VTSP, Working on VCP-6

Fun fact: People friendly 😊 I like to meet and know new people.

 

 

We’re happy to welcome these folks on board as catalysts for customer success. Follow them on communities to track their progress, message them to welcome them to our thriving community ecosystem, and follow @VMTNcommunity on Twitter for updates on the program.

And don’t forget to bookmark communities in your browser: VMTN Communities.

NOTE: these additions to the ecosystem do not cannibalize our Community Warrior program, or our VMTN User Moderators, both of whom volunteer their time to make our community great.

For further information on status/badge levels, visit the Community Rewards Points System FAQ or for questions around this program, email the VMTN Community Manager, katieb@vmware.com.

Community Warrior: Cheers to 10 Years

*With the below announcement, nominations are now open for the next Community Warrior*

Please join me in congratulating VMware Technology Network’s newest Community Warrior. This man is a jack-of-all-VMware products, dedicated to sharing his knowledge with others, and well known throughout the communities… @a.p.… Congratulations!!

André has several reasons to be proud of his involvement on VMTN. I will take the liberty to name a few…

  • May 18 André celebrated 10 years of membership on VMTN
  • He holds the #1 spot on the All-Time Communities Leaderboard
  • He has achieved both vExpert and User Moderator status several years in a row
  • His peers, for example @Wila who nominated him, speak of his knowledge and selflessness…

He’s the real warrior as he is able to – and does – help out all across the board with the most advanced topics. He has an incredible amount of knowledge and is very good at getting problems solved.”

The facts outlined above speak volumes, check out what André had to say for himself:

K: How were you originally introduced to communities and what inspired you to stay involved?

A: I subscribed to VMTN after moving to a new company – a VMware partner – almost exactly 10 years ago. For the first ~2 years I used communities as a resource to learn and search for help. Inspired by all these great people on VMTN, like Troy, Ulli, Woody, Brian, Wil, and many others, I started contributing, and I still enjoy helping people around the globe, no matter whether it’s a newbie question, or an issue which requires advanced troubleshooting. Another reason for me to stay active in the communities is that I’ve been a user moderator several years now.

K: What have you gained through your involvement with VMTN?

A: Short version: Knowledge and friends!

Long version: VMTN is one of the most active communities that I’m aware of. As an IT consultant it’s important for me to be up to date. Vendor documentations usually describe how things are supposed to work, but the communities also contain a lot of information about issues, and possible fixes, quite often prior to the knowledge base. It’s always great if users provide feedback once their issues are resolved. Over the years, quite some users contacted me to say thanks. What more could one want?

K: What is your area of expertise when it comes to VMware products?

A: My main focus is on server and client virtualization, i.e. vCenter Server, ESXi, Horizon View. In most cases my customer projects include setting up the required servers, networking, SAN, storage, and backup too. I’m also familiar with several other VMware products, but cannot focus on a single vendor’s products.

K: How did you become so well versed in the technical depths of so many products?

A: I’ve always been interested in technologies, and spend a lot of time reading documentations, KB articles, and community posts as well as “playing” with the products in my test lab. I also attended a few trainings at the beginning, and learned a lot from colleagues. It’s certainly also a matter of time, and experience to get the technical depth. I also had the opportunity to work as a Technical Editor on Brian Atkinson’s VCP-DCV 5.5 study guide, which “forced” me to deep dive into several product features.

K: What method would you recommend for someone trying to attain your level of knowledge?

A: Simply try to forget a lot of what you learned, and you will soon be on my level ;-)))

Seriously, the method (if it can be called a method at all) is to be interested, work with passion, willing to spend time, reading a lot, talking with others (face-to-face or e.g. on VMTN), setting up a test lab, break and fix. If possible, attend a training to get a good base knowledge on which you can build upon.

Thanks André for the amazing support and content you have added to communities over the past 10 years! Congratulations and Happy Anniversary!

If you’d like to contact André, please reach out to him by messaging him on VMTN: @a.p.

Do you see someone frequently answering questions in your favorite forums? Did someone provide server saving support to you recently at a VMUG or over Twitter? Any community involvement counts. Head to the Community Warrior page to nominate, or email katieb@vmware.com.