Modern companies and IT organizations have many applications, both internal and customer facing. With these many applications your users are faced with the challenge of not only managing multiple sets of credentials, but are also forced to login to each and every individual application separately. This creates a bad experience for your users.
To improve user experience, IT created a concept called Single Sign On (SSO). The idea was users could sign on once, and the SSO software would automatically authenticate them for all their applications. This not only helped the user experience, but also helped IT by cutting down on the number of ‘forgot password’ tickets opened and when users left the organization, it made de-authenticating them really easy. The idea is great, but in practice it frequently stopped short at authentication. Continue reading