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Tag Archives: vRealize Operations

Service Provider Multi-Tenant vRealize Operations (Managed Service)

VMware vRealize Operations™ is a key component of a vCloud Air Network powered cloud service offering. It provides a simplified yet extensible approach to operations management of  the cloud infrastructure. It helps service providers maximize profitability by optimizing efficiency and differentiates their service offerings by increasing customer satisfaction and  delivering to SLAs.
VMware vRealize Operations also enables service providers to generate new revenue streams by expanding their footprint to offer VMware vRealize Operations™ as a service to give their tenants a deeper insight in to the health, capacity and performance of their hosted environments.
This can either be delivered on a dedicated per-tenant basis as part of a private cloud solution offering alternatively the vCAN Service Provider can offer a shared vRealize Operations™ platform as a managed service.
Conceptual Overview:
mt-vr-ops

In this scenario, the service provider operates a centralized vRealize Operations Manager instance to collect all data generated by the resource cluster. Both service provider personnel and tenants will access the same instance of vRealize Operations, and data access will be controlled with RBAC. This scenario allows for easy management and deployment.

This approach is especially attractive for service providers who can operate their complete environment within one vRealize Operations Manager environment.

Advantages include the following:

  • Easy to deploy and manage
  • No additional data/configuration distribution for dashboards, policies, and so on is needed
  • Only one instance to maintain (software updates, management packs, and so on)

Disadvantages involve the following:

  • Role-based access control requires careful maintenance
  • Objects can only be operated under one policy, removing the ability to limit alert visibility for a customer/tenant
  • Sizing can get complex and larger environments could be limited by sizing parameters. A possible workaround could be to build instances per larger resource group.

Example:mt-vr-ops-1

This is just one way a vCloud Air Network provider can differentiate their service portfolio with  vRealize Operations™ by extending the consumption to your end-customers as a managed service.

For more information on common deployment models for vCloud Air Network Service Providers, please visit the vCloud Architecture Toolkit for Service Providers

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