So, you’ve gone through the ELA circus. Somewhere in there, a Technical Account Manager, or TAM, mentioned. Now that the dust has settled, the TAMs will arrive – but what can they do for you? TAMs can do many things to help you, such as technical and operational items. But, a TAM can also be your sparring partner when it comes to your architectural challenges.
In this brave new world, IT is getting more attention than in the past. Business and IT are moving closer together and that is a good thing. Back in the day, we IT guys were considered a costly alternative to a typewriter. Today, however, IT is considered a benefit to—and in fact crucial part of—the company. The wheels do not spin if we do not do our jobs properly.
Now, with IT moving closer to the business end of things, IT is starting to hear new kinds of questions. The challenges we face today are quite different from those we dealt with just a few years back. Remember when the IT guy decided when it was time to tell the company to move on to the next version of Office or Windows? In today’s world, the business is telling us “Hey, we want this or that app, and we need it tomorrow.”
But let’s take a couple of steps back. Before you can jump to the next challenge, your IT landscape must allow you to jump as high as you need to. At VMware, we’ve changed your IT on the compute side of the shop. Together, we’ve made your data center agile, nimble, and able to comply with the latest demands your company asks of you. But the world is changing – again! Storage is changing, the network is changing, and the desktop is changing. This means back to the drawing board.
How can we translate new business demands into an IT infrastructure that can meet what the business demands? Without things going out of control? Simple: Your TAM can assist you!
We TAMs get around. We see innovations as they develop. We see how other customers are coping with their challenges. And we are available to you, like when you’re thinking about how to get that new app working that sales or finance was asking for a couple of days previous.
So, how do you make your IT architecture move along with your business demand? One way is to adopt The Open Group Architecture Framework (TOGAF), an architecture that is standard in the IT world. And, of course, your TAM might know a thing or two about it. With TOGAF, you can take that business demand, translate it into a business solution, which in turn can be translated into an IT solution. And, if implemented correctly, it takes into account changes you’ve already made, changes you are currently planning, and changes that will be required to ensure your current project works out to the desired result. With this information, you can produce a roadmap of projects and changes needed in your IT department in a structured and controlled manner, and make better decisions on what to buy, and how to implement.
In Part Two of this blog, we’ll discuss how to take this approach, and how your TAM can assist you.
Alex is a Technical Account Manager for VMware. Before VMware he worked as a solution architect for several system integrators. Alex is also a contributor for www.vmguru.com, a virtualization oriented weblog. He has been awarded the vExpert status for his efforts in the virtualization community since 2010.