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Monthly Archives: January 2017

Quick Guide – Best Practices for Uploading Your Logs to VMware Support

VMware Phillip BardavilleBy Philip Bardaville

When you have a problem that needs immediate attention, successful uploads of logs from your system are the best way to a speedy resolution. I’ve laid out, below, some best practices that you will find useful.

Firstly, be proactive. Always open a support ticket immediately with VMware either via the web, your vCenter Support Assistant, or phone, and start collecting log bundles. Once you’re done, upload these to your support request number. This saves time, as the technician on our side can get to your request quicker. The “first touch” on a ticket is typically requesting logging information. If you have already done that, you can move forward more quickly.

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Top 10 Tips for a Successful Horizon VDI


By Ryan Klumph

Here are my top ten tips and tricks for a smoother deployment of VMware Horizon® View™ Standard Edition. These suggestions are informed after spending several years as a Technical Support Engineer. This is not a complete list, so please refer to the official Horizon View Documentation when planning your deployment.

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