By Philip Bardaville
When you have a problem that needs immediate attention, successful uploads of logs from your system are the best way to a speedy resolution. I’ve laid out, below, some best practices that you will find useful.
Firstly, be proactive. Always open a support ticket immediately with VMware either via the web, your vCenter Support Assistant, or phone, and start collecting log bundles. Once you’re done, upload these to your support request number. This saves time, as the technician on our side can get to your request quicker. The “first touch” on a ticket is typically requesting logging information. If you have already done that, you can move forward more quickly.