A Day in the Life of a Cloud Service Owner

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By Pierre Moncassin Customers often tell me, “I totally get the principles behind the role of Cloud Service Owner – but can you describe what do they actually do throughout their work day?” Let me start with a caveat: we are all aware that in a knowledge economy few roles have the luxury (or burden, Read more...

Mind the Gap: Breaking Down Silos

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Part 1:  Getting Started. By Kevin Lees For IT to truly transform into an effective, business-focused service provider it has to do more than implement an enabling technology like software defined data center, though that’s certainly a great start. In fact, according to the recently published State of IT Transformation analysis done by EMC and Read more...

eBook- Agents of Change: CIO Priorities for 2016

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Today’s most successful enterprises are transforming themselves, upending business models, disrupting markets. What’s more, they’re turning on a dime – and the pace at which they’re doing so is only increasing. For these winners, that agility translates into increased customer satisfaction, better margins, and higher sales. For their IT functions – responsible for so much Read more...

It’s All in the Context: Practical Advice for Using IT Benchmarking

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By Ton van Tubergen In my role as an Operations Transformation Architect, I have been involved in many large and small IT Transformations, addressing people, process, technology, governance and organizational aspects and their dependencies. As a responsible IT leader, managing uncertainty and risks will be an important part of steering the organization through a transformation. Read more...