By Pierre Moncassin Customers often tell me, “I totally get the principles behind the role of Cloud Service Owner – but can you describe what do they actually do throughout their work day?” Let me start with a caveat: we are all aware that in a knowledge economy few roles have the luxury (or burden, Read more...
Part 1: Getting Started. By Kevin Lees For IT to truly transform into an effective, business-focused service provider it has to do more than implement an enabling technology like software defined data center, though that’s certainly a great start. In fact, according to the recently published State of IT Transformation analysis done by EMC and Read more...
Today’s most successful enterprises are transforming themselves, upending business models, disrupting markets. What’s more, they’re turning on a dime – and the pace at which they’re doing so is only increasing. For these winners, that agility translates into increased customer satisfaction, better margins, and higher sales. For their IT functions – responsible for so much Read more...
By Ton van Tubergen In my role as an Operations Transformation Architect, I have been involved in many large and small IT Transformations, addressing people, process, technology, governance and organizational aspects and their dependencies. As a responsible IT leader, managing uncertainty and risks will be an important part of steering the organization through a transformation. Read more...
By Craig Savage: In my role as an Operations Transformation Architect, I get the privilege of working with many different organisations in many different markets and geographies, and as our team are closely knit, we share a lot of knowledge and experience amongst ourselves and globally after each engagement we undertake. What follows are some Read more...
