Eiad Al-Aqqad

Transforming IT Services is More Effective with Org Changes

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By: Kevin Lees Last time, I wrote about the challenge of transforming a traditional IT Ops culture and the value of knowing what you’re up against. Now I want to suggest some specific organizational changes that – given those cultural barriers – will help you successfully undertake your transformation. At the heart of the model Read more...
Eiad Al-Aqqad

Transforming IT Services Starts With a Culture Shift

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By: Kevin Lees It’s happening. In place of their traditional, project- and technology-based approach, IT organizations really are making the shift to deliver IT as a service. My last post examined what an IT service looks like in practice. But what if you’ve only gone as far as deciding that you need to transform IT? How Read more...
Eiad Al-Aqqad

The Illusion of Unlimited Capacity

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By: Andy Troup  I was at a customer workshop last week, and I used a phrase that I’ve used a few times to describe one of the crucial capabilities of a successful cloud computing service, namely “The Illusion of Unlimited Capacity.” It got a bit of a reaction, and people seemed to understand the concept Read more...
Eiad Al-Aqqad

What Do We Mean by IT Services in the Cloud Era?

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By Kevin Lees You hear it all the time from cloud evangelists: instead of delivering based on projects, IT should now be delivering around a common set of services. It’s not a new idea—but cloud computing promises to finally make it a reality. Before we get too excited, though, we should ask: what do we Read more...
Eiad Al-Aqqad

Refresher Course in Automation Economics

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It’s a key question in developing a private or hybrid cloud strategy: “What processes should we automate?” There are plenty of candidates: provisioning; resource scaling; workload movement. And what about automating responses to event storms? Incidents? Performance issues? Disaster recovery? To answer the question, though, you need to first establish what you’re looking to gain Read more...
Eiad Al-Aqqad

The Secret to Avoiding the Portfolio Management Bottleneck: Simplicity

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By: David Crane   Delivering a set of standardized infrastructure services is a critical dependency as IT becomes more service oriented. Getting application owners who are used to custom infrastructure to agree to only use standard service configurations may be the defining problem of the cloud era. The lifecycle of defining new service elements, adding Read more...
Eiad Al-Aqqad

Would All You Users Please Just Behave!

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By: Ed Hoppitt A significant slice of the problems that those of us running IT are dealing with today comes down to badly behaved users. In fact I spoke about the issue of badly behaved users in my presentation at VMworld last year. What I mean by “badly behaved” is that users are becoming more Read more...
Eiad Al-Aqqad

The Shape Shifting Killer App

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In a classic August 20, 2011 Wall Street Journal editorial, Marc Andreessen pointed out that software is eating the world. He is right.  It is an exciting time to be a software developer. What that means to you, is that somewhere out there right now, someone is furiously coding the next killer app with the Read more...
Eiad Al-Aqqad

For Busy People Who Do Things

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By: Kurt Milne This blog is for busy people who do things. It offers applied insights and lessons learned for IT infrastructure and operations professions responsible for building, managing and optimizing IT Operations in the cloud era. And, it is for people who make decisions about how to do things. It offers insights and frameworks Read more...