Eiad Al-Aqqad

VMworld Recap: Hear From the CloudOps Experts, Part 2

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As we discussed in Part 1 of our VMworld 2013 recap, cloud technology is empowering organizations to re-think IT – an opportunity underlined in our September #CloudOpsChat, which explored how automation lets IT operations service clients efficiently while focusing on meeting business objectives. In the second and concluding post in this series, we further explore Read more...
Eiad Al-Aqqad

VMworld Recap: Hear From the CloudOps Experts, Part 1

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As cloud technology advances, IT organizations are working hard to keep up: We covered the changing role of the IT Admin during our May #CloudOpsChat, and Kevin Lees previously discussed the culture shift required for IT Transformation. At VMworld, the Operations Transformation track offered some great opportunities to hear more about how IT can successfully Read more...
Eiad Al-Aqqad

The Paradox of Re-startable Workflows: A More Efficient, Automated Process Does Not Always Mean Removing the Human Element

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By: Pierre Moncassin A chance conversation with a retired airline captain first brought home to me the paradox of automation. It goes something like this: Never assume that complete automation means removing the human element. The veteran pilot was adamant that a commercial aircraft could be landed safely with the autopilot – but, he explained, Read more...
Eiad Al-Aqqad

A VMware Perspective on IT as a Service, Part 1: The Journey

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By: Paul Chapman, VMware Vice President Global Infrastructure and Cloud Operations At VMware, we now live and breathe IT as a Service (ITaaS). It’s a relatively new phenomenon, but many companies are beginning to make the shift. In this short series of posts, I’m going to offer a VMware Corporate IT perspective on the journey Read more...

Rethinking IT for the Cloud, Pt. 2 – The Cloud Services Financial Model

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By: Khalid Hakim Attending VMworld? Please join my group discussion on IT Financial Management (OPT1004-GD) on Monday, August 26th at 3:30pm PT in Moscone West, Alcove 3. Hope to see you there! This series looks at what it takes to transform a traditional, passive-order IT operation into a cloud-based IT ‘shop’ selling services – turning Read more...