CIO Imperative: Master Customer Experience to Remain Relevant

posted

Begin a New Life as an Innovation Services Team and Deliver the Experience Your Customers Feel Entitled To By Heman Smith What is meant by customer experience – for those whom IT serves? Today’s customers are used to immediate access to an app, typically via a mobile device, immediate ability to execute a task, and Read more...

If They Come – Are You Ready?

posted

Part 1:  Optimizing demand management to deliver “Just in Time” cloud service provisioning. By Bill Irvine A common phrase overheard during the creation of new cloud based innovation environments for modernized applications is “build it and they will come”. The surprise for many IT organizations is that they do come and the challenge becomes dealing Read more...

A Foundation for DevOps: Establishing Continuous Delivery

posted

By Peg Eaton As Practice Director for VMware’s DevOps & Cloud Native Apps Professional Services team, I lead a a specialized team of developers with decades of experience helping customers reach their DevOps goals. In our experience, many organizations have accepted that they need to apply DevOps best practices to accelerate application delivery, and they are Read more...

Join us at EMC World for an IT Transformation Quick Chat

posted

Are you attending EMC World next week in Las Vegas?  Join us on Monday, May 2 at 2:00 pm or on Tuesday, May 3rd at 10:00am for a Quick Chat in the Veronesse 2401B conference room. The State of IT Transformation with Bill Irvine, Principal Strategist at VMware Gain strategic insights from our overview of “The Read more...

Successful Transformations Require Clarity in Strategy and Execution

posted

by Heman Smith The recent “The State of IT Transformation” report by VMware and EMC is an up-to-the-minute overview of how companies across multiple industries are faring in their efforts to transform their IT organizations. The report offers valuable insights into the pace and success of IT transformation over the last few years and outlines Read more...