Business IT is Coming Out of the Shadows

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By Sean Harris For a number of years the perception among businesses that internal IT is unable or incapable of delivering to their needs (particularly for new and emerging requirements) has led them to bypass internal IT and source their solutions directly from external vendors. This is commonly referred to as Shadow IT. According to Read more...

CIO Imperative: Master Customer Experience to Remain Relevant

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Begin a New Life as an Innovation Services Team and Deliver the Experience Your Customers Feel Entitled To By Heman Smith What is meant by customer experience – for those whom IT serves? Today’s customers are used to immediate access to an app, typically via a mobile device, immediate ability to execute a task, and Read more...

If They Come – Are You Ready?

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Part 1:  Optimizing demand management to deliver “Just in Time” cloud service provisioning. By Bill Irvine A common phrase overheard during the creation of new cloud based innovation environments for modernized applications is “build it and they will come”. The surprise for many IT organizations is that they do come and the challenge becomes dealing Read more...

A Foundation for DevOps: Establishing Continuous Delivery

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By Peg Eaton As Practice Director for VMware’s DevOps & Cloud Native Apps Professional Services team, I lead a a specialized team of developers with decades of experience helping customers reach their DevOps goals. In our experience, many organizations have accepted that they need to apply DevOps best practices to accelerate application delivery, and they are Read more...