IT’s Case for Service Catalogs: Why do you need one?

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by Les Viszlai I’m surprised by how often I come across IT organizations that still aren’t fully persuaded of the value of using service catalogs. There is a lot of conversation around the value to the Business but I would like to jump in and outline the advantages of service catalogs from an IT Organization’s Read more...

Quantifying the Business Impact of IT Agility

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By Sean Harris Let’s examine a story I see often in my work with customers as part of the VMware Advisory Services team.  The names and details have been changed to protect the innocent. Jessica, the new Head of IT Service Delivery at ABC Banking Corp, was frustrated with being told that the cost of Read more...

VMware Honored for Professional Services Innovation and Excellence by the Technology Services Industry Association

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The Technology Services Industry Association (TSIA) announced the 2016 STAR Award winners at the Technology Services World Conference held in Las Vegas. VMware Professional Services was named the 2016 STAR Award winner for Innovation in Enabling Customer Outcomes.“VMware is thrilled to be recognized for the progressive advancement of our Professional Services business,” said Bret Connor, Read more...

Today @ VMworld – Two Can’t Miss Customer Stories

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VMworld is here!  The packed schedule today starts with our CEO, Pat Gelsinger, who will present  the general session, “Competitive Advantage in the Multi-Cloud Era – Connecting People, Apps & Data to Propel your Business Forward”. If you are still working out what breakout sessions to attend this afternoon, you shouldn’t miss these two sessions from VMware Read more...
VMworld 2016

DevOps Sessions at VMworld 2016

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Join Our DevOps Experts at VMworld 2016 for Real-World Advice and Customer Stories to Improve the Agility and Velocity of Application Delivery Increasing the speed, quality and reliability of application delivery is, or should be, on the agenda of every IT organization this year.  To help our customers build a strategy for this evolution, a Read more...
VMworld 2016

VMworld 2016: IT Strategy Sessions

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At VMworld 2016, IT leaders will join their peers to learn about strategies for meeting the growing requirements of their businesses in the digital era. In addition to the valuable networking and thought-provoking conversations that happen at VMworld, you can take advantage of a full slate of breakout sessions. These sessions can help you build Read more...

Business IT is Coming Out of the Shadows

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By Sean Harris For a number of years the perception among businesses that internal IT is unable or incapable of delivering to their needs (particularly for new and emerging requirements) has led them to bypass internal IT and source their solutions directly from external vendors. This is commonly referred to as Shadow IT. According to Read more...

CIO Imperative: Master Customer Experience to Remain Relevant

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Begin a New Life as an Innovation Services Team and Deliver the Experience Your Customers Feel Entitled To By Heman Smith What is meant by customer experience – for those whom IT serves? Today’s customers are used to immediate access to an app, typically via a mobile device, immediate ability to execute a task, and Read more...