Recent Posts

Operationalizing VMC on AWS: PACSI Matrix Update

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By Kevin Lees, Chief Technologist, IT Operations Transformation, and Andrea Siviero, Principal Architect VMware Cloud on AWS continues to evolve based on customer feedback. One of the areas impacted recently is that of VMware customer, also referred to as “tenant,” permissions. As a result, we’ve updated the roles and responsibilities reflected in the PACSI matrix Read more...

Operationalizing vSAN

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KEVIN LEES Chief Technologist, IT Operations Transformation VMware recently debuted in the Leaders quadrant in the Gartner Magic Quadrant for Hyper-Converged Infrastructure (HCI). This position reflects Gartner’s recognition of the critical role software-defined technologies play in HCI solutions. As VMware’s software-defined storage solution, VMware vSAN is one of the key components and enablers of our Read more...
Eiad Al-Aqqad

Transforming IT Services is More Effective with Org Changes

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By: Kevin Lees Last time, I wrote about the challenge of transforming a traditional IT Ops culture and the value of knowing what you’re up against. Now I want to suggest some specific organizational changes that – given those cultural barriers – will help you successfully undertake your transformation. At the heart of the model Read more...
Eiad Al-Aqqad

Transforming IT Services Starts With a Culture Shift

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By: Kevin Lees It’s happening. In place of their traditional, project- and technology-based approach, IT organizations really are making the shift to deliver IT as a service. My last post examined what an IT service looks like in practice. But what if you’ve only gone as far as deciding that you need to transform IT? How Read more...
Eiad Al-Aqqad

What Do We Mean by IT Services in the Cloud Era?

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By Kevin Lees You hear it all the time from cloud evangelists: instead of delivering based on projects, IT should now be delivering around a common set of services. It’s not a new idea—but cloud computing promises to finally make it a reality. Before we get too excited, though, we should ask: what do we Read more...