Heidi Pate

Recent Posts

Eiad Al-Aqqad

What Metrics Should Be Measured for Change Management?

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By Kai Holthaus That, of course, depends (favorite answer of consultants everywhere…). As an IT executive, start by asking yourself what you want to achieve. Once you select a critical success factor (CSF), key performance indicator (KPI) or associated metrics and start to report on those metrics, you will see two types of behavior within Read more...
Eiad Al-Aqqad

Making IT Go Faster – Forrester Research Sheds Light on How

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By Kurt Milne Today’s IT managers face increasing pressure to be more responsive and move faster. However, most IT organizations have built their IT organization to promote control and safety. People, process, and tools have traditionally been deployed to strictly limit change in order to optimize service quality and efficiency. In fact many of the Read more...
Eiad Al-Aqqad

Transforming Operations and Perception of the IT Organization

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By David Crane A recent engagement with a long-established telecommunications firm presented a huge challenge—the solution for which is a great example of how operations transformation can drive technical transformation. The firm’s customer base spans various global regions, each of which presented a different customer experience. The IT organization functioned in extremely siloed environments, having Read more...
Eiad Al-Aqqad

How to Avoid 5 Common Mistakes When Implementing an SDDC Solution

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By Jose Alamo Implementing a software-defined data center (SDDC) is much more than implementing or installing a set of technology — an SDDC solution requires clear changes to the organization vision, policies, processes, operations, and organization readiness. Today’s CIO needs to spend a good amount of time understanding the business needs, the IT organization’s culture, Read more...
Eiad Al-Aqqad

It’s Time for IT to Come Out of the Shadows

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Chances are shadow IT is happening right now at your company. No longer content waiting for their companies’ IT help, today’s employees are taking action into their own hands by finding and using their own technology to solve work challenges as they arise—a trend that likely isn’t fading into the shadows anytime soon. Read more...