Recent Posts

Eiad Al-Aqqad

ISO Standards and the VMware Private Cloud Operating Model

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By Craig Savage I am often asked, when talking with my clients about the organization and process changes that come with the evolution to cloud operations, how the VMware’s private cloud operating model affects companies that are, or are planning to be, certified to the ISO/IEC 20000 (Information Technology – Service Management) or ISO/IEC 27000 Read more...
Eiad Al-Aqqad

Is Your IT Organization Ready to Deliver?

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By Kevin Lees I recently updated the white paper I wrote a couple of years ago — “Organizing for the Cloud“ — which has been quite popular with our customers. The good news: It’s shorter – condensed to really focus in on the areas that our customers have told us are the greatest help The Read more...
Eiad Al-Aqqad

How to Measure the Impact of Your IT Transformation

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By Matt Denton Generally when a company makes a decision to move in a new direction, a lot of analysis and rigor take place to ensure the decision is the right one. Business cases are created and vetted until everyone is in agreement and the project is approved. This is all great and necessary to Read more...
Eiad Al-Aqqad

Incorporating DevOps, Agile, and Cloud Capabilities into Service Design

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By Reg Lo Shadow IT is becoming more prevalent because the business demands faster time-to-market and the latest innovations—and business stakeholders believe their internal IT department is behind the times or hard to deal with (or both!). The new IT requires new ways of designing and quickly deploying services that will meet and exceed customer Read more...