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Eiad Al-Aqqad

Turning IT Operations Management Dreams Into Reality

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No one would blame you for dreaming about better IT operations management. You might dream up ways to make it smarter—say by anticipating problems and troubleshooting them in virtual and physical environments before they even occur. Learn why this is no pipe dream in this infographic about VMware vRealize Operations Insight, a unified management solution with Read more...
Eiad Al-Aqqad

7 Tips on Leveraging a Change Agent Program to Boost Cloud Adoption

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By Pierre Moncassin In nearly every other discussion I have with customers about cloud adoption, I hear mention of their challenge with “mindset change.” That challenge is often faced on both sides of the consumer/provider equation, as users (IT consumers) and operators (internal providers) need to change their approaches in order to define, operate, and Read more...
Eiad Al-Aqqad

Approval Policies: It’s All About the People

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By David Crane Talking with customers, I hear a consistent message that is being asked of IT from the business; that is the ability to deliver IT services more rapidly and efficiently while reducing costs. Combined with the demand for greater flexibility in delivering infrastructure and application services, my customers are implementing cloud environments, and Read more...
Eiad Al-Aqqad

Green vs. Grey: Rethinking Your IT Operations

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By Neil Mitchell Many of the customers I work with wish, at least in the short term, to provide IT services internally rather than outsource. They are also considering introducing cloud services as a catalyst for transitioning away from traditional IT practices—to establish new practices and processes appropriate for effective and efficient cloud service delivery. Read more...