After attending VMware TechSummit 2017, I’ve got a ton of takeaways to share over the next few months, but I wanted to get this article out there because it’s about two of the most common requests I hear: product compatibility and the order of product upgrades.
Before I go too far, I have to say that before considering a VMware upgrade, it’s a great idea to involve your VMware TAM, SE or other account team member to ensure best results. They can make sure you get the resources you need. Secondly, contacting VMware GSS (Global Support Services) and opening a proactive support ticket to validate the version upgrade paths, is also recommended. They’ll actually have you provide the versions of software within your environment and do the “legwork” to make sure your upgrade plan will work for you. The legwork will include validating the versions and order of upgrades proposed and then looking through known issues, which is something best left to the experts at GSS. In my experience, knowing the order and compatibility of VMware products before you begin to engage GSS, is always a good idea.
Here’s how to determine both VMware product compatibility and the order of product upgrades:
VMware product compatibility is easily determined by leveraging the VMware Product Interoperability Matrix. This online tool provides VMware product version compatibilities in a matrix that works with multiple versions per query and relation.
Order of VMware product upgrades are provided in VMware Knowledge Base article 2109760 which displays the order of upgrade for vSphere 6.0 and its compatible VMware products. VMware Knowledge Base article 2147289 details the order of upgrade for vSphere 6.5 and compatible products. There is also a “special considerations” section which provides issues VMware Support is seeing. Some of these examples are regarding third-party products with vendor links to documentation that is needed, so make sure to review those before proceeding. Product Release Notes and Upgrade Procedures are available as links for each as well.
So make sure to engage your TAM, SE and/or GSS before planning and performing your next VMware upgrade. I’m hoping that greater dissemination of this information will improve customer experiences, both in upgrade planning and execution. Please share it on this site and any other socials you frequent.
We’re here because of you and we’re here for you. @vmwarecares @vmwaretam @vmware #vmwareistheplacetobe
Erik Hinderer has over 17 years of experience in the architectural design and management of mission critical systems and infrastructure. He currently serves as a Technical Account Manager at VMware, focusing on enterprise VMware architecture, design and project leadership for Fortune 100 companies.