The Technology Services Industry Association (TSIA) announced the 2016 STAR Award winners at the Technology Services World Conference held in Las Vegas. VMware Professional Services was named the 2016 STAR Award winner for Innovation in Enabling Customer Outcomes.“VMware is thrilled to be recognized for the progressive advancement of our Professional Services business,” said Bret Connor, Vice President of Professional Services at VMware. “This award reflects our commitment to enabling customers to realize differentiated business value and drive accelerated IT transformation through the adoption and deployment of VMware’s technology vision.”
VMware’s global Professional Services organization has long played an important role in enabling customer successes. Over the past five years, as VMware has evolved from a single product company to a multi-product solutions provider, the maturation, innovation and transformation of its professional services business has driven new and higher levels of business success and customer satisfaction.
According to TSIA, “Many Professional Services organizations are doing some of these things, but very few are doing all of them. The business and customer impacts have been substantial…” The transformative approach to customer success has resulted in a tripling of VMware’s Professional Services NPS score and a 50% decrease in project escalations in the Americas.