VMware is on a mission to improve the Customer Experience. The first step is to listen. Half of our customers will receive an email from Allegiance, our third-party vendor, asking for their feedback in early November, 2012. The other half of our customers was assessed in June, 2012, and VMware made changes in response to their feedback, including removing vRAM pricing from vSphere. Please encourage your customers’ participation. Questions? Email us at firstname.lastname@example.org.