VMware continues our commitment to deliver—together with our partners—the ability for customers to unlock the full value of their VMware investments. As we collectively expand competencies and transition to a software-as-a-service model (SaaS), it is important to evolve our sales processes in parallel to our partners’ core capabilities. To achieve the scale required to accelerate customer success, VMware is excited to launch VMware Success 360, a success offering designed for customers with opportunities for our partners to deliver value across the full lifecycle.
VMware Success 360 is designed to drive alignment across all lines of business with opportunities to enhance and augment the partner’s relationship with their customers, leveraging the partner’s expertise in customer lifecycle engagement, and emphasizing continuous collaboration with our partners to stay connected to the customer throughout their journey.
VMware recognizes that partners are critical to our customers’ success—we depend on our partners to drive adoption and capability across all solutions. As we collectively move toward a subscription service model, partners will provide guidance and expertise to customers based on the technology they are adopting and the desired routes along their VMware digital transformation journey.
With VMware Success 360, we have the unique opportunity to design and co-innovate a fully collaborative solution with our partners as we build out a strategic approach for customers’ success across their business lifecycle. And it is critical that we work with our vast partner ecosystem to accelerate customer adoption and evolution along their digital transformation journey, ensuring mutual success and scaling with and through partners.
For more information, please review our Partner FAQ and stay tuned for further details to come at VMworld for both our customers and partners.
Sr. Director, Lifecycle Services
Worldwide Partner & Commercial Organization