My VMware had a successful first week with our partners and customers across the globe. Early in the week, customers and partners experienced some issues with access and stability of the environment due to high-volume traffic. We are committed to providing an exceptional experience and are continuing to work through these matters.
We appreciate your patience and support. Please continue to send us feedback! We’ve already made a lot of progress and your input is helping us target specific areas of concern, and guiding our improvement roadmap.
It is important for Partners to understand My VMware and its impact on your business. Learn more with My VMware: Partner Basics, a short five minute introduction to My VMware that covers the key things to you need to know. Then follow up with role-based training available on Partner University.
Top Things You Need To Know:
1. Understand New Terms:
- Entitlement Account (EA): All existing VMware customers have an account number that is crucial to all orders placed.
- Super User (SU): Every account must have a SU who is the primary contact between the customer account and VMware.
- Procurement Contact (PC): This individual manages products and support information. Responsible for support levels & status compliance, renewal
2. Include the Entitlement Account (EA) Number with Orders
3. Use the EA Lookup Tool to find your customer's EA number
To learn more, Partners should start with the My VMware Partner Basics presentation, a five-minute training video that covers the basics they will need to know about My VMware.
Additional training, including role-based training is outlined below:
My VMware: Partner 101
A 20 minute eLearning course; pre-requisite for role-based My VMware training courses for Order Management, Tier 1 Customer Support and Customer Product Licenses/Support. (available: Chinese, Japanese, Korean, German, and French)
My VMware: Order Management Overview
A 10 minute eLearning course recommended training for all order desk personnel handling VMware orders and licensing. (available: Chinese, Japanese, Korean, German, and French)
My VMware: Providing Tier 1 Customer Support
A25 minute eLearning course recommended for partners delivering Tier 1 support to VMware customers. (available: Chinese, Japanese, Korean, German, and French)
My VMware: Managing Customer Product Licenses/Support
A 25 minute eLearning course recommended for partner managing licenses and support on behalf of their customers. (available: Chinese, Japanese, Korean, German, and French)
To date, we have hosted 16 My VMware vmLIVE sessions. All vmLIVE recorded sessions can be found on Partner University
VMware License Expert 1.1 (VLE) has been updated to include My VMware. Current holder of the VLE accreditation will be encouraged to complete the upgrade path. Please visit Partner University for more information.
Sandra Glaser Cheek, Director, Global Partner Communications and Programs Marketing