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Monthly Archives: April 2012

My VMware has launched – It’s time to learn more!

Sandra CheekMy VMware had a successful first week with our partners and customers across the globe. Early in the week, customers and partners experienced some issues with access and stability of the environment due to high-volume traffic. We are committed to providing an exceptional experience and are continuing to work through these matters.

 We appreciate your patience and support. Please continue to send us feedback! We’ve already made a lot of progress and your input is helping us target specific areas of concern, and guiding our improvement roadmap.

It is important for Partners to understand My VMware and its impact on your business. Learn more with My VMware: Partner Basics, a short five minute introduction to My VMware that covers the key things to you need to know. Then follow up with role-based training available on Partner University.  

Top Things You Need To Know:

1. Understand New Terms:

  • Entitlement Account (EA): All existing VMware customers have an account number that is crucial to all orders placed.
  • Super User (SU):  Every account must have a SU who is the primary contact between the customer account and VMware.
  • Procurement Contact (PC): This individual manages products and support information. Responsible for support levels & status compliance, renewal

2. Include the Entitlement Account (EA) Number with Orders

3. Use the EA Lookup Tool to find your customer's EA number

To learn more, Partners should start with the My VMware Partner Basics presentation, a five-minute training video that covers the basics they will need to know about My VMware.

Additional training, including role-based training is outlined below:

My VMware: Partner 101
A 20 minute eLearning course; pre-requisite for role-based My VMware training courses for Order Management, Tier 1 Customer Support and Customer Product Licenses/Support. (available: Chinese, Japanese, Korean, German, and French)

My VMware: Order Management Overview
A 10 minute eLearning course recommended training for all order desk personnel handling VMware orders and licensing. (available: Chinese, Japanese, Korean, German, and French)
 
My VMware: Providing Tier 1 Customer Support
A25 minute eLearning course recommended for partners delivering Tier 1 support to VMware customers. (available: Chinese, Japanese, Korean, German, and French)
 
My VMware: Managing Customer Product Licenses/Support
A 25 minute eLearning course recommended for partner managing licenses and support on behalf of their customers. (available: Chinese, Japanese, Korean, German, and French) 

vmLIVE  
 To date,  we have hosted 16 My VMware vmLIVE sessions. All vmLIVE recorded sessions can be found on Partner University

VMware License Expert 1.1 (VLE) has been updated to include My VMware. Current holder of the VLE accreditation will be encouraged to complete the upgrade path. Please visit Partner University for more information.

Additional Resources:
o   Partner Central
o   My VMware Partner Microsite
o   Partner FAQs  

Sandra Glaser Cheek, Director, Global Partner Communications and Programs Marketing

VMware Security Note

Yesterday, April 23, 2012, our security team became aware of the public posting of a single file from the VMware ESX source code and the possibility that more files may be posted in the future. The posted code and associated commentary dates to the 2003 to 2004 timeframe.

The fact that the source code may have been publicly shared does not necessarily mean that there is any increased risk to VMware customers. VMware proactively shares its source code and interfaces with other industry participants to enable the broad virtualization ecosystem today. We take customer security seriously and have engaged internal and external resources, including our VMware Security Response Center, to thoroughly investigate. We will continue to provide updates to the VMware community if and when additional information is available at http://blogs.vmware.com/security/

Iain Mulholland
Director, VMware Security Response Center

My VMware is LIVE, Now is the time to get trained!

My VMware, the new integrated self-service site, ensures that your interactions and that of your customers, will be simplified and streamlined when engaging VMware in the ordering process.

vmLIVE training is available beginning Monday morning with a My VMware – Overview (see vmLIVE schedule below for details)

To get started, complete:
 
My VMware: Partner Basics
A short five minute training module that covers the basics you need to know now. This training is required for all partners.
 
Follow up with a deeper dive into My VMware with the following course available on Partner University:
 
My VMware: Partner 101
A 20 minute eLearning course; pre-requisite for role-based My VMware training courses for Order Management, Tier 1 Customer Support and Customer Product Licenses/Support. (available: Chinese, Japanese, Korean, German, and French)
 
My VMware: Order Management Overview
A 10 minute eLearning course recommended training for all order desk personnel handling VMware orders and licensing. (available: Chinese, Japanese, Korean, German, and French)
 
My VMware: Providing Tier 1 Customer Support
A 25 minute eLearning course recommended for partners delivering Tier 1 support to VMware customers. (available: Chinese, Japanese, Korean, German, and French)
 
My VMware: Managing Customer Product Licenses/Support
A 25 minute eLearning course recommended for partner managing licenses and support on behalf of their customers. (available: Chinese, Japanese, Korean, German, and French)
 
VMware is also hosting a global vmLive series dedicated to My VMware training.

vmLIVE Schedule
 
PLEASE NOTE: Some of the vmLIVE session dates have changed. If you previously signed up for a vmLIVE session, please validate that you are signed up for the correct session

Date

Coverage for NORAM, LATAM, EMEA

San Francisco (PDT)

New York (EDT)

London (WEST)

16-Apr

My VMware Overview

Replay available

17-Apr

My VMware – Processing VMware Orders (for order desk personnel)

Replay available

 

18-Apr

My VMware – Providing Customer Support (for partner Tier 1 support personnel)

8am

11am

4pm

23-Apr

My VMware – Managing Licenses and Support on your customer's behalf

8am

11am

 

Date

Coverage for APJ

Sydney (AEST)

Singapore (SGT)

San Francisco (PDT)

17-Apr

My VMware Overview

Replay Available

18-Apr

My VMware – Processing VMware Orders (for order desk personnel)

Replay Available

19-Apr

My VMware – Providing Customer Support (for partner Tier 1 support personnel)

1pm

11am

8pm (18th)

24-Apr

My VMware – Managing Licenses and Support on your customer's behalf

1pm

11am

8pm (23rd

VMware License Expert 1.1 (VLE) has been updated to include My VMware. Current holder of the VLE accreditation will be encouraged to complete the upgrade path. Please visit Partner University for more information. Also note that log-in credentials for My VMware are different than your Partner Central credentials. Email myvmware-help@vmware.com with any questions about this. 

VMware FEDPEX: It Starts here for Federal.

Sandra CheekDon’t miss Federal Partner Exchange (FEDPEX) taking place on April 12th at the Ritz-Carlton in Tysons Corner!

This all-day event is dedicated to our Federal Channel Partner community and is designed for sales, business development, technical, and professional services personnel. Come gear up your business and your team to win in the federal market as we enable our federal customers to transform their organizations and optimize their cloud and virtualization needs.

Meet our featured speakers and view the full agenda!

Brian Gammage, VMware Chief Market Technologist, End User Computing, works closely with customers and our product teams to define the customer journey to a modern end-user computing model that leverages cloud computing to securely deliver access to applications and data from any device, where and when a user needs it. He will be speaking on VMware's vision and strategy for end user computing.

David S. Linthicum, CTO and Founder of Blue Mountain Labs, is an internationally recognized industry expert and thought leader, and the author and coauthor of 15 books on computing, including the best-selling Enterprise Application Integration. He will be speaking on the path to cloud migration.

Agenda – Click here to view the full agenda with speakers!

Date: Thursday, April 12, 2012

Time: 7:30AM – 6:30PM

Location:
The Ritz-Carlton Tysons
1700 Tysons Boulevard
McLean, VA 22102
703-506-4300
Map and Directions Register Now!

 Sandra Glaser Cheek – Director, Global Partner Communications and Partner Programs Marketing

My VMware to Go Live on April 14th – Get Trained Now

SheelaMy VMware will dramatically improve the way you and your customers manage your VMware product licenses and support. Using this new, integrated, account-based site, you’ll be able to view and manage your product licenses and support through intuitive step-by-step screens for faster access to critical functions. My VMware will provide easy, logical navigation to the information you need, and the tasks you need to perform.

One of the key benefits of My VMware is the ability to access and manage product licenses and support at a company account level, versus the current email domain structure. This will make it easier to keep track of VMware products and support as your organization grows or changes. The new folder structure will give you the freedom to organize your products and licenses in a manner that makes the most sense for your organization.

My VMware integrates several previously separate portals and presents your order history, product licenses, support contracts, support requests and more, through this one site. You can easily assign permissions for viewing and managing license keys, creating support requests, and performing various other tasks within the account for more control and better security.

As a VMware partner, you’ll have all the same benefits as customers using My VMware to manage your NFRs, IULs and other VMware products.

My VMware Partner Training

My VMware Partner FAQ

The TAP team is standing by to answer your questions and help you through the transition.

Sheela Toor
Program Manager, TAP Program Communications