VMware Skyline™: an innovative support technology, developed entirely by VMware Engineering, that provides VMware technical support engineers with extreme visibility into your (customer’s) environment.
Customers with active support subscriptions install the VMware Skyline Collector, a standalone appliance that automatically and securely collects product usage data such as configuration, feature, and performance data.
It then listens for changes, events and patterns and analyzes the information using a robust rules and machine learning engine. The rules engine is where an ever-growing library of support intelligence, product knowledge, and logic is stored to analyze inbound streams of product information. Check out the video and the blog to learn more!